Madison Back

318-***-**** E: adktjf@r.postjobfree.com

*** ******* ***, ** *****

PROFESSIONAL

SUMMARY

Organized & dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail & strong decision making skills to manage multiple concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environment.

SKILLS

• Data entry

• Quickbooks

• Sales

• Invoicing & Billing

• MS Office programs

• Customer Service

• Office administration

• POS & Payment Processing

WORK HISTORY CHILDREN'S COORDINATOR- ADMIN ASSISTANT 05/2019 to 04/2020 CM Ranch Dubois, WY

• Maintain managers calendar while also assisting with the hiring of seasonal employees.

• Process invoices & expenses using QuickBooks.

• Prepare & edit letters, reports, memos & emails.

• Handle reservations & receive payments.

• Monitor online presence of company's brand to engage with users & strengthen customer relationships on multiple platforms.

• Work with management & crew to develop and plan special events.

• Manage office & children’s room inventory.

• Deliver an outstanding guest experience on a daily basis. ELIGIBILITY SUPPORT WORKER- CALL CENTER 10/2018 to 05/2019 K4 Solutions Inc. Rogers, AR

• Review & analyze financial eligibility information to determine initial or continuing benefits for Health Care.

• Document all communication with applicants and input information into a computer system.

• Provide guidance to clients seeking solutions to their problems. SALES ASSOCIATE 02/2018 to 09/2018

Banana Republic Marietta, GA

*made employee of the month

• Organize racks & shelves to maintain store visual appeal, engage customers & promote specific merchandise.

• Process cash & credit payments as a cashier, using point-of-sale (POS) systems.

• Implement up-selling strategies

• Analyze & properly process product returns, assisting customers with finding alternative merchandise to meet needs.

• Educate customers on promotions to enhance sales. RECEPTIONIST 11/2016 to 01/2018

Morris, Dewett & Savoie Shreveport, LA

• Act as first point of contact, screen calls & set appointments for prospective clients.

• Responsible for making copies, organizing mail & receiving faxes.

• Assist internal staff with clerical & administrative needs to maximize efficiency & team productivity.

SALES REPRESENTATIVE 10/2014 to 09/2015

MaìTaì Catamaran Honolulu, HI

• Sale catamaran rides daily by engaging in conversation with tourists.

• Prepare customer invoices, accept payments and process refunds and cancellation requests.

• Resolve conflicts and negotiate mutually beneficial agreements between parties.

• Complete physical inventory counts each day.

• Handle reservations, calls, and receive payments. HOUSEKEEPER 05/2014 to 09/2014

CM Ranch Dubois, WY

• Respond promptly to all guest requests.

• Manage laundry by sorting, washing, drying & ironing.

• Assist housekeeping department with all deep cleaning duties such as sweeping, mopping, & making beds.

• Transported guests to & from the airport in the company vehicles. EDUCATION

High School Diploma 05/2012

Evangel Christian Academy, Shreveport, LA

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