**th from CBSE Board in ****

**th from CBSE Board in 1998

B.A (Pass) 2001 - 2003 University of Delhi

O level (DOEACC) 2004 Infotech

Acquire the knowledge of Fundamental of Information technology

(IT Tools and Business Systems, Internet Technology and Web design, Programming and Problem Solving through ‘C’ Language, Application of .NET Technology, Introduction to Multimedia, and Introduction to ICT Resources, a Practical and Project Work). Programs (2006) - SQL, Java script, HTML, Web designing. Urvashi Sahani

CONTACT

052*******

gurujitara@gm

ail.com

503,

Sharjah

Tower, Al

Nahda,

LANGUAGES

English

Hindi

Punjabi

Urdu

HOBBIES

Personal Skillls

• A highly competent, proactive, painstaking and result oriented professional with an ability to inculcate the fast-paced changing environment dynamically.

• Proficient in Microsoft Office package.

• Excellent Interpersonal skills.

• Management skills (Decision Making, Team Leadership, Team Management, Task Delegation).

• Ability to work under pressure and for long time.

• Proficiently do multitasking.

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.

Education

Work Experience

Manager Miss Hotty (Location - New Delhi)

2013-2019

Instrumental in creating and sustaining team atmosphere providing energetic, flexible and motivational team leadership in the store. Oversee all sales staffing that includes recruitment and hiring. Ordering new stock when the existing one reaches a certain point. Achieving phenomenal sales through the highest standard customer service. Creating a buzz around new product launches. Maintaining proper inventory control. Meeting profit targets and keeping the cost under control.

Subject Managing Executive FIS Global Business

Solution Pvt Ltd (Location - Gurgaon) Date 2006- 2010

Managed a production team of 30 team members with the focus on O2 Telefonica customer service. Ensuring delivery of the process as per the agreed SLA’s from the client. Responsible for production. Proficient in handling escalation. Assisting team members in unravelling the customer’s query.

Sales executive GE Countrywide Date 2002-2005

Worked as an executive in inbound process in loan department. Proficient in handling the customer’s query. Had vast knowledge of the process. Safeguard adherence of standard and procedure need to be followed. Provide customers the details of the pre-requisite documents for the loan process to be accomplished. Organize an advisor for the customer to pick up the obligatory documents. Accolades and

Achievements

IELTS – scored 6.5

bands in March 2020 .

Acknowledgment elite

award while working in

FIS Global Business

Solution Pvt Ltd. Also

promoted as SME from

executive within a year.

Personal

Information

Marital Status – Married

DOB – July 1978

Nationality – Indian

Visa Status – Husband

sponsorship

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