Social Media Office
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Alexanne Bobo
*** ********** *****, ***** *****, AL 35175
256-***-**** adktge@r.postjobfree.com
Detail-oriented with demonstrated excellence in reception and administration. Excel at providing proactive customer service with strong human skills.
• Communications Skills
• Guest Relations Management
• Point of Sale Knowledge
Microsoft Excel, Powerpoint, Word
Knowledge
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• Event Planning and Coordinating
• Social Media Knowledge
FRONT DESK MEDICAL RECEPTIONIST 02/2020 to 04/2020 Maynor & Mitchell Eye Center - Huntsville, AL
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Coordinated patient scheduling, check-in, check-out and payments for billing. Completed skilled administrative work to support all office staff and operational requirements.
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Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
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Coordinated front office duties, including customer service, patient scheduling and billing.
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• Organized paperwork such as charts and reports for office and patient needs.
• Verified surgery benefits.
• Updated patients chart.
• Worked with Compulink, Clear Wave, and Solution Reach software.
• Interacted with customers upon check-in.
FIRST IMPRESSIONS COORDINATOR 11/2019 to 03/2020 Thrive At Jones Farm - Huntsville, AL
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
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Sorted, received and distributed mail correspondence between departments and personnel
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• Collected payments from residents
• Scheduled office meetings and client appointment
• Operated multi-line telephone system to independently handle over calls each day Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
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Collected and distributed messages to team members and managers to support open communication and high customer service
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• Kept reception area clean and neat to give visitors positive first impression
• Entered daily data in computer systems and documented daily activities SERVER 01/2018 to 08/2019
Cherokee Ridge Country Club - Union Grove, AL
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
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Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
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Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
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Maintained customer satisfaction with timely table check-ins to assess drink or other needs
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Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
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Kept server areas clean and stocked during service hours to increase efficiency while serving tables
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Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
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Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
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Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
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Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
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Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
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• Planned corporate and social events
Set dining tables to prepare for diverse types of events and follow strict service standards
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RUNNER 08/2016 to 12/2016
Jamison Money Farmer - Tuscaloosa, AL
EDUCATION
• Maintained accurate logs of all deliveries and trips
• Ran errands for various employees throughout company, including in office folders Delivered both postal and interdepartmental mail to employees after sorting tasks were completed
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• Directly interacted with customers and employees in pleasant manner Monitored supplies of key inventory items, including bathroom stock and stock of office supplies
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SALES ASSOCIATE 10/2013 to 05/2014
Generations Footwear - Arab, AL
• Maintained organized, presentable merchandise to drive continuous sales Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
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Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
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Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
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• Prepared merchandise for sales floor by pricing or tagging
• Assisted customers from selection to point of sale to fulfillment PRODUCTION ASSOCIATE 05/2011 to 08/2011
Bobo Engineering Inc. - Arab, AL
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
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• Kept reception area clean and neat to give visitors positive first impression Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
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Received and routed business correspondence to correct departments and staff members
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Prepared packages for shipment, pickup and courier services for prompt delivery to customers
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Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
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Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
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Assembled wire harness components for major industres, i.e. medical, automotive, fire suppression
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The University of Alabama - Tuscaloosa, AL Bachelor of Science Human Environmental Sciences, 12/2017
Minor-Consumer Sciences
• Member of Zeta Tau Alpha-Nu Chapter
REFERENCES
Arab High School - Arab, AL High School Diploma
05/2014
Cherokee Ridge Country Club
4000 Cherokee Ridge Drive
Union Grove, AL 35175
Generations Footwear
580 N. Brindlee Mountain Parkwary
Arab, AL 35016
• Lorianne McKelvey, Surgical Technologist Huntsville Hospital
• Barkley Martin, General Manager
• Kim Holmes, Owner/Operator
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