Administrative Assistant Inside Sales

Cortni Zavala

**** ***** ***** ***** ************, Ga. 30135

******.**.******@*****.***

Mobile: 718-***-****

Summary of Qualifications

Highly organized and efficient, flexible and versatile team player who can work hard and excel in any environment. Strong integrity values with a focus on open communication. “Can-do” attitude, eager to accept accountability, able to combine logical thinking and fact based decision making to support persuasive abilities. Works well with direct and indirect supervision. Able to problem solve with the determination to follow-through. Heavily equipped with Oracle, MS Office Applications including Word, Excel, Ups WorldShip, and Fedex. Very proficient in Internet research and navigation.

Professional Experience

Southeastrans Inc. - College Park, Ga Aug 2019 - Feb 2020 HR Benefits Administrator

Assist with daily administration of all areas of benefits including enrollment of insurance & 401k.

Provide administrative support with record keeping, benefits & enrollment management, leave of absence tracking, benefit repayment, dependent set up, & workers compensation claims.

Track all employees who have been terminated &/or on a leave of absence, as well as ensuring workers compensation cases are properly managed & generated in the proper filing & reporting systems.

Maintain Osha logs for workers comp incidents as well as, uploading documentation for the claims

& maintaining communication with the adjusters throughout the open case status.

Initiate drug screens via eScreen, initiate background checks via First Advantage & Verified First, & initiate onboarding processes for all new hires.

Upload all documents & notifications from Cigna on a daily basis to track employees on a leave of absence & notify managerial staff of changes to the leave of absence for that employee.

Generate & send the weekly Cigna file feed when manager is unavailable or absent.

Initiate & complete ACA Acknowledgements to ensure proper generation of all 1095C documents.

Complete a bi-weekly audit of the 401k distribution to ensure the proper amount is being deducted from payroll each pay period for each employee.

Retrieve benefit confirmations from the enrollment center to ensure enrollment is completed by the employee before their deadline or window closing date. Initiate repayment of benefits for any employee who has passed their deadline & has not completed their benefit elections.

Prepare all invoices & PO requests before being sent to accounting for payment distribution.

Collaborate with the Activity Committee on company events & upcoming activity plans to maintain an upbeat & cheerful working environment to show employees of SETI we appreciate them.

Conduct weekly Zoom meetings to maintain knowledge of what is happening at the other SETI locations across the US.

DHL Supply Chain - Union City, Ga May 2019 - Aug 2019 HR Administrative Assistant & Recruiter (Contracted)

Enter new hires/DHL employees into SEEit & Oracle systems with proper data for management.

Upload data in SEEit, Oracle, & Kronos timekeeping to track corrective actions, monthly, quarterly,

& annual reviews.

Track all employees who have been terminated, on a leave of absence, & workman’s compensation cases properly so they can be managed in the proper system.

Proficient in project management including outlining project requirements, executing the proper processes & procedures, & managing budgets within the companies range.

Initiate drug screens, background checks, & onboarding processes for new hires.

Conduct high volume recruiting & multilocation recruitment using applicant tracking systems, web-based sourcing, referrals, & database creation & updating.

Provides counsel & leadership coaching with managers in the development & execution of employee development plans.

Establish relationships between management while building rapport from entry level to executive associates/candidates.

Organized employee engagement activities to help strengthen teamwork on the production floor. XPO Logistics - Atlanta, Ga May 2018 - April 2019

HR Administrative Assistant

Maintaining the privacy of employee records & keeping certificates, reports, & audits up to date.

Constant audit of attendance & violations of over 400 employees at 3 facilities to ensure they follow protocol at all times.

Maintain contact on a daily basis with the 5 staffing agencies we use to staff our facilities.

Initiating background checks with First Advantage/Contractor Advantage & initiating drug screens using eScreen for pre-employment purposes as well as probable cause in some cases.

Responsible for running reports in Microsoft Excel to maintain knowledge of total headcount in each facility, ensuring labor costs match our headcount on a daily/weekly basis.

Responsible for filing claims with workers comp. in the case of accidents or injury on facility grounds.

First response in cases of accidents, violations, and emergencies.

Responsible for uploading new direct hire employees/temporary employees into the Kronos & Success Factors systems. This process allows me to print a badge/timecard for each employee to use when clocking in & out.

Responsible for terminating an employee out of our system & notifying the proper personal or agency of the employee's termination.

Atlanta West CDJR - Lithia Springs, Ga. Jan 2018 - May 2018 Receptionist/Admin. Assistant

Initiating the first point of contact by greeting customers and clients with a friendly, energetic, personable, and professional disposition.

Enter new client and customer information into the store database and keeping a log of all phone calls on a daily basis.

Keeping basic books and files organized and up to date for employees with the proficient use of Microsoft Office applications (Excel, Word, Powerpoint, etc.)

Transferring phone calls and getting messages to the appropriate team member in a timely and orderly fashion.

American Dawn Inc.- Atlanta, Ga. Oct 2015 – Jan 2018 Inbound/Outbound Logistics Coordinator

Coordinated ideal shipping routes and methods of delivery, provided status updates to clients.

Sorted, counted, packaged, labelled outbound shipments, & organized inbound shipments.

Maintained productivity, time and quality statistics to be reported to managers.

Prepared shipping routes, assessed rates, and determined cost effective and expedient shipping methods.

Implemented warehouse management system software to create orders for internal customers.

Provided comprehensive customer service including status assessments, work order updates, customer query response, and problem solving.

Employed RF technology to accurate inventory counts and details.

Used Microsoft Office software titles as well as Oracle systems, email, and internet. Cobb Wire Rope & Sling Co.- Atlanta, Ga. Jan 2014 - Sept 2015 Inside Sales Manager/Bookkeeper

Responsible for all direct inside sales of wire rope & rigging products.

Generate and develop new customer accounts in order to increase revenue through cold calling.

Develop market strategies, set objectives and develop a sales forecast for the assigned location.

Oversee all aspects of account management including accounts receivable and accounts payable. Kane Is Able - Atlanta, Ga.Feb 2013 - Dec 2013

Auditor

Perform general physical activities in the warehouse, read work orders and receive verbal instructions for work assignments daily.

Checked packages and pallets to make sure everything was accurate, accounted for and damage free before moved to its staging location to be loaded onto trucks. Customer Service Representative

Maintain customer records by updating account information

Experience with AS400

Answer phone calls, work the window in the shipping office & assist drivers with signing in, schedule appointments, answer customer emails, and confirm all orders in the system that shipped each day.

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