Insurance Service Representative
Resume:
W
Catalina
Wells
************@******.**
m
Round Rock, TX 78665
SUMMARY
Result driven Customer Service Representative with proven ability to establish rapport. Well diverse in job experience and job functions. Ability to learn different software systems and quickly adaptable to changes.
SKILLS
Clerical
Microsoft Office
Multitasking
10 Key
Data Entry
Customer Service
Creative Problem Solving
Outlook
Soft Skills
EXPERIENCE
Senior Billing Service Advocate
Round Rock, TX
Farmers Insurance Group/ Jul 1981 to Dec 2020
Processed credit card payments
Resolved billing issues
Removed billing fees when adequate
Assisted agency force with billing resolutions
Breakdowns of bills to agents and insureds verbal and written communication Maintained adequate and quick response to chats (chatter) Senior Customer Service Representative
Round Rock, TX
Farmers Insurance Group/ Jul 1981 to Dec 2020
Helped agency force retain and acquire customers by assisting through quote process Guidance and processed changes such as mailing and billing address changes, endorsements, update and correct birthdates changes, adding and removing drivers, and adding removing vehicles
Claims questions answered and provided guidance on how to interpret policies Policy documents provided such as evidence of insurance cards, policies, and memorandum of insurance
Salvage Control Clerk
Round Rock, TX
Farmers Insurance Group/ Jul 1981 to Dec 2020
Data Entry (auto log)
Entered all total loss claims for state of Texas
Title Processing: transfer all blue titles into Farmers Insurance name Title Processing: converted titles to salvage certificates Written correspondence to Branch Claims Office
Collection of funds from salvage vendors
Administrative Clerk
Round Rock, TX
Farmers Insurance Group/ Jul 1981 to Dec 2020
Handled administrative duties on a daily basis
Produced professional, error-free business correspondence for internal and external use Kept office file system highly organized and maintained accurate diary system Writing correspondence skills acquired
Requested authorization through written correspondence to pay claims from Home Office EDUCATION AND TRAINING
High School Diploma
Copperas Cove High School May 1979
Copperas Cove, TX
ACCOMPLISHMENTS
Insurance Essential Courses:
Insurance 21 General Principles of Insurance
Insurance 22 Personal Insurance
Insurance 23 Commercial Insurance
AIC 33 The Claims Environment
License Agent
Austin Legend
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