US benefits and insurance, US payroll, Team handling, Escalations mana

Pankaj Kumar Mishra

Surya Nagar, Sector-**, Faridabad, 121013 ******.*****.*********@*****.*** 91-828*******.

SUMMARY

An energetic & result driven professional with over 8 years of experience across broad industry functions including vendor management, project management, process improvements, consulting, payroll & benefits administration looking to establish myself in a profile which would give me ample learning & development opportunities to advance my career.

PROFESSIONAL EXPERIENCE

Wipro HR services India Pvt. Ltd. Sep.2018- July 2020

Solution Delivery Analyst

Administering all active & retiree benefits of an employee offered by the employer &

Leading a team of Benefits administrators, team members and Ongoing processing units

Strong working knowledge of US benefits administration which includes- Health Plans, Life Plans, Retiree Plan,BTA,401K Plan, Spending accounts, Cobra, Direct Billing, Payroll processing, HRIS etc.

Managing transition of Health and Welfare Benefit administration projects from North America to India.

Managing Ongoing client delivery like Third party files, Payroll Processing, HRIS files etc. identifying quality checks based on file requirements and updating these in file verification procedures.

SLA management and tracking for the client and making sure we are meeting SLA’s. Working on action plan is there is any project’s SLA on the risk.

Ensure to update timely data processing for client group including New Hires, transfers, promotion, compensation changes, LOA paid/unpaid, termination, Retirement etc. in our system to match the same data in Workday.

Assists is analyzing the business requirement and map the processes accordingly.

Communicate these requirement changes internally with technology team and create COR for the same.

Assist technology team in creating test plan for the requirement changes in test environment.

Executes ICAT testing for the changes and validate it with ECAT test plan to make sure the changes are valid and incorporated into the system design.

Alight HR services India Pvt. Ltd. Oct. 2015-Aug.2018

Experienced Benefits Operation Administrator, HRO Benefits Delivery

Spearheaded implementation/conversion of the HR platform from People Soft to Workday which involved in transition of various file interfaces like HR, Payroll etc.

Coordinated with the client, stakeholders, vendors, implementation & technology teams, shared services, project team and any direct/indirect parties involved in the project leading to a successful transition.

Identified and resolved complex issues with strong emphasis to associated patterns, trends, and root cause analysis.

Owning projects like HEDAT, PCS, CNNC, Active Payroll, DBP, Participant Inquiries & Escalations.

Conducted frequent audit and attestations for High Risk Process controls like Imputed Income, EOI triggering, EOI expiration, EOI second election & COBRA and other high critical processes. Also ensured smooth review of monitoring queries through quarterly attestation.

AON HEWITT, Noida, India

Benefits Operations Administrator (BOA), Payroll & Benefits Jan. 2014-Sep. 2015

Led a team of team members and ongoing processing units to support multiple projects and ensured there was no impact to client deliverables.

Identified process development opportunities and created standard operating procedures (SOPs).

Supported multiple cost savings initiatives by submitting and implementing process improvement idea

Trained team members and ongoing processing units and transitioned tasks to them.

Catering to Client needs and Requirement and keeping end-to-end interaction with the client

Identified and implemented idea for improving the domain specific offer and methodologies.

Audited the Health Savings accounts of around 2300 employees to find out contribution mismatches between the Plan administrator, Payroll Vendor and the Bank account administrator single-handily and communicated with all the stakeholders involved to establish a process to reconcile the dollar amounts (approximately $100,000) within a week of completion of the audit. Communicated audit results to the Client with process improvement strategies to streamline the same ongoing.

Processor Advanced: April 2013 Jan. 2014

Job Profile

Generating, Reviewing and processing several kinds of reports on excel

Working on the HR feed coming from the client from time to time.

Working and processing on monthly payroll activities.

Job involves working on HR Databases and several System interfaces.

Running Batch Jobs for the Data and Testing.

Key Achievements:

Received several appreciation mails from Manager’s for imparting training to new joiner

Received several appreciation mails from client team for maintaining MIS reports, Client Data and Weekly report out reports

Maintained 100 % quality

Team Member: July 2011 till April 2013

Job Profile

Communicates updated participant information as per defined schedule to ensure up to date carrier database.

Executes manual processing with proper documentation and follow-up. Reviews all incoming and outgoing data to ensure quality output and ensures accurate billing via TRBS

Providing mentor support to the production floor.

EDUCATIONAL QUALIFICATION:

Bachelor of Arts in English and Political Science.

Senior Secondary Education in U.P. Board.

Higher Secondary Education in U.P. Board.

ACHIEVEMENTS

Presented with the Premier Team award when the client signed in the Enthusiastic Client Certificate (ECC) after a successful Annual Enrolment project in 2015 where 96% of the employees enrolled in health benefits through web interface channel, Your Benefits Resources (YBR).

Presented with the Gold award for successfully managing the Annual Enrolment projects in 2013 & 2016.

Presented with Star of the month for year 2016.

TECHNICAL PROFICIENCIES

MICROSOFT OFFICE: Proficiency in Microsoft Outlook/Excel/Word/ Power point. I work on large chunks of data during audits and generate client ready reports and presentations.

DATABASES: MAINFRAME DB2. I work with large datasets which involves exporting/importing the files to from Excel/Mainframe, comparing the datasets in Mainframe, creating new datasets, copying/modifying the datasets to analyze and interpret results.

OTHER TOOLS:

MICROSOFT ADVANCED TABLE EDITOR (ATE): A visual basic tool used to derive data stored in Mainframe tables. I use this tool to derive data based on the client needs by browsing, analysing & joining multiple tables.

HRO WORKBENCH: I use this tool to submit SQL queries and extract test participants for Internal Client Acceptance testing (ICAT) and External Client Acceptance testing (ECAT).

COGNOS: I generate reports to analyze the trends and work on the root cause analysis (RCA) of the closed workflows.

TRAININGS ATTENDED

Business Communication Skills, Problem Solving & Decision Making, Consulting Skills, Process Mapping & Documentation, Business Ethics

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