Customer Quality

AKINYUNNI IFEOLUWA RUTH

Lagos State, Nigeria.

+234********** ****************@*****.***

Objective

A well rounded and achievement-driven individual with experience in client focused services. Confident and personable individual who excels at prioritizing and completing multiple tasks simultaneously and following through to meet and exceed project goals expectations. Looking to secure a suitably challenging Graduate position or similar in a reputable organization, to utilize and further acquire skills and knowledge in a practical and fast-paced environment.

Work Experience

JUMIA NIGERIA, LAGOS STATE

Customer Service Agent 2020

Consistently receive a high customer satisfaction score through swift identification and resolution of customer queries.

Consult with co-workers to discuss ideas to improve customer service and execute implementation to promote operational processes.

Handle communications and correspondence in a courteous and professional manner which improved staff-customer relationship.

VEGA COLLEGE, IFO, OGUN STATE

Teacher (NYSC) 2019

Facilitated learning by preparation and provision of comprehensive instructional coaching.

Prepared detailed and interactive lesson plans to accommodate student’s learning style, boosting assimilation and understanding of subjects.

Evaluated students’ performance executed an overall plan to improve students’ performance.

Inculcated discipline and gave advice to students, molding them into better individuals.

LINAR CONSULT, IGANDO, LAGOS STATE 2018

Content Writer (Intern)

Summarized and created news contents specifically crafted to capture the attention of the reader.

Developed ideas for branding and recognized fresh approaches to advertising.

Evaluated analytics and adjusted contents as needed using SEO to increase traffic to the company website.

CONTINENTAL SHIPYARD LIMITED, APAPA, LAGOS 2017

Intern (Industrial Attachment)

Accelerated quality assurance tests to ensure that repairs done by each workshop meets international operations quality.

Demonstrated an understanding of standard operational procedures which boosted overall performance.

Assisted in inspection to ensure that every workshop and department works up to ISO standard

Ensured every metallic surface is coated with the best surface finish to ensure anti-corrosion and aesthetics in accordance to quality audit process.

Prepared reports on quality tests executed, providing feedback to management on quality monitoring process which improved identified process gap.

Education

OBAFEMI AWOLOWO UNIVERSITY, ILE-IFE, OSUN STATE

Bachelor of Science in Industrial Chemistry 2017

Second class Upper division

Skills

Adept at administrative and operations management.

Strong data organization and information management skills.

Excellent record keeping and information retrieval skills.

Excellent relationship management and communication skills.

Ability to act with tact, diplomacy and execute utmost discretion.

Excellent attention to detail.

Analytical and critical thinking.

Project oriented and familiar with project management and process coordination.

Marketing communications, research and strategy implementation.

Proficient in Microsoft office suite.

Familiar with doing research using multiple sources.

Proven content writing and development skills and ability to work in a deadline driven environment.

References

Available on request.

Contact this candidate