Manager Food Service

John P. Christiansen

407-***-****

**.************@*****.***

Education

University of Central Florida Orlando, FL

Bachelor of Science in Hospitality Management May 2015

Coursework Includes:

Food Service Cost and Control

Human Resources

Hospitality Sales and Marketing

Hospitality Industry Finance

Guest Services Management

Financial and Managerial Accounting for Hospitality

Experience

Bosphorous Turkish Cuisine/SM Restaurants, Inc Orlando, FL

General Manager Nov 2016-Present

Oversaw day to day operations of a $2 million restaurant from 2017-2019 and $3+ million restaurant from 2019-Pres

Rose restaurant revenue 18% during my 2.5yr stint as GM

Heavily focused on customer satisfaction culminating in a #2 ranking on Trip Advisor out of 2,800 restaurants in the Orlando market for Q1 2019

Helped develop company-wide training material used to on board all brand new employees at 5 locations

Responsible for tracking COGS, labor %, categorical sales data with self-made Excel spreadsheets

Performed numerous cost/benefit analyses for contracted vendors

California Tortilla/CTF1, LLC Orlando, FL

Director of Operations/General Manager June 2016-Nov 2016

Oversaw operations of two restaurants currently in business

Responsible for on-boarding over 50 employees and 6 managers with low turnover rates

Working with contractors and vendors to open two more stores before the end of 2016

Developed tools to aid managers in decreasing labor by nearly 10%, food cost by 8% and monitor purchases to remain under budget

NRP/Applebee’s Neighborhood Bar and Grill-Multiple Locations Orlando, FL

FOH/Bar Manager January 2015-June 2016

Tasked with weekly scheduling of 40+ employees

Managed restaurant with revenue exceeding $6 million

Responsible for ordering and keeping inventory of entire bar set-up

Interviewed, hired and trained numerous new employees with low turnover rates

Mitigated product loss by forecasting sales and applying to ordering

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