Douglas Lopez

Manager/Lead Technician

Powell, OH 43065

adkt33@r.postjobfree.com

614-***-****

Work Experience:

TECHNICIAN

Doug's Technology - Powell, OH May 2007 to Present

Traveled to customer sites and assessed location configuration. Installed appropriate devices and performed needed repairs. Determined operation of systems and completed assigned tasks.

* Site preparation, task execution.

* Set up devices, performed repairs as needed.

* Provided top customer service and technical training when needed.

DOOR LINE ASSOCIATE

Honda of America, Manufacturing - Marysville, OH

July 2020 to February 2021

Worked on the door line to build doors.

* Installed window regulators and seals

* Installed lower sashes and set run channels

* Installed mirrors

INFRASTRUCTURE TECHNICIAN

Black Box Network Services - New Albany, OH

August 2018 to August 2019

Assisted in setting up and securing server racks. Installed switches and other equipment into computer server racks. Pulled ethernet and fiber cables. Dressed ethernet and fiber cabling. Dispersed supplies and tools for work in the Data Center.

MAINTENANCE TECHNICIAN

BIRCHWOOD FOODS - Columbus, OH

January 2018 to July 2018

Assisted lead in troubleshooting and correcting situations affecting food processing equipment. Maintained and serviced equipment. Built framework for loading racks. Transferred tallow into tankers. Met with drivers and took samples of tallow to be sent to receiving facility. Turned tankers over to another company.

CO-MANAGER

Speedway, LLC. - Columbus, OH February 2016 to July 2016 Logged into computer and executed business procedures. Entered inventory received data. Oversaw employee activity. Performed needed activities in order to be in compliance with company guidelines. • Took direction and counsel

• Met with vendors and registered deliveries

• Oversaw store operations

TECHNICAL REPRESENTATIVE

RX Scan - Lewis Center, Ohio

May 2012 to July 2012

Expert on products, services and systems. Assisted customers in correcting problems with devices and systems.

* Tested devices and software for correct functionality.

* Interacted with customers on phone.

* Worked with customers on problems with devices to correct settings, understand settings.

MANAGER/LEAD TECHNICIAN

Insight/Chase - Columbus, OH

May 2009 to December 2011

Managed technicians and specialists for timely project completion. Prepared, organized and deployed financial services IT equipment and updates. Software revision installation and equipment upgrades.

* Directed, managed and mentored involved specialists.

* Site preparation, preliminary task execution for maximum effectiveness.

* Provided technician training where and when needed. IT

SUPPORT TECHNICIAN

School Specialty, Inc. - Mansfield, OH

November 2007 to April 2008

Imaged systems for operations. Deployed hardware and duplicated user stations. Provided extensive product support to end users.

* Provided back-up capacity.

* Migrated user files and profiles.

* Supported users, performed trouble-shooting, maintenance and hardware repair.

DELL CERTIFIED SYSTEMS EXPERT (DCSE)

Unisys/Dell Computer/Insource - Groveport, OH

2005 to 2007

Provided excellent customer service. Repaired computer systems and trained end users. Provided support for Dell, Gateway and HP equipment.

* Site maintenance and repair coordination.

* Customer liaison and point-of-service technician.

* Assessment of systems effectiveness and operation.

TRAINER - FIELD SALES REPRESENTATIVE

Mindshare Associates - Layton, UT

1996 to 2005

Traveled 5 states training sales people and technicians on various hardware and software vendor products. Compiled market data to send to vendors.

* Managed Alps printer representatives.

* Increased Sales through customer satisfaction.

* Developed, trained and mentored technicians

and sales people.

Education:

Health IT Implementation Manager Certificate

Columbus State Community College

Columbus, OH

October 2011 to March 2012

BBA in TECHNICAL MANAGEMENT, incomplete

DeVry University - Columbus, OH

May 2004 to July 2006

BBA in Agriculture, incomplete

Austin Peay State University - Clarksville, TN

August 1974 to July 1979

Certifications and Licenses:

CompTIA Network+ Certification

Dell Certified Systems Expert (DCSE)

HP Accredited Platform Specialist

Certified Logistics Associate

Skills:

Health IT Implementation Manager

A+ PC Support Specialist

Six Sigma White Belt

ACT Gold Certificate

Microsoft Office Suite

Audits

Project Leadership

Management

Supervisor

Technical Support

Maintenance

Mechanic

Construction Experience

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