Back of Office Executive

RESUME

Room No. D/**, Janata Colony,

Adarsh Nagar, Worli Village,

Opp. Bldg. no. 42,

Mumbai – 400 030.

Tel. No. : - 24367971

Mobile No.: - 981-***-****

PRATIBHA RATANSINGH THAKUR

Objective:

To learn and grow with the organization and be among the top runners of the organization and to rise in the ranks through excellence.

Professional Experiences:

Present job & Responsibilities:

Volkswagen Downtown Mumbai, Prabhadevi :

Currently working as Sr. Operation Executive (Since 01st Nov 2018 till date) (Current Salary: 20,000/- in hand 16,000 + Incentive)

Work Profile:

MTD (Month till date), MTOC ( Model Type Option Colour), Physical Stock report (For MD, Sr. Sales Manger, Team Leader, SC)

Maintaining Stock for new cars.

Allotting the cars for new customers.

Retail the cars in VW System (Nadcon)

Coordinating with stockyard for new cars.

Worked as Sr.Customer Care Executive cum Back office Executive (Since 24th Feb2011 till 31st Oct 2018)

Work Profile:

Co-ordination with the Sales-executive for the new car delivery.

Arranging the documents of the car for the delivery purpose.

Accounts related paperwork, RTO related documents.

Arranging delivery ceremony for the customer.

Arranging the whole delivery bag of the car for the delivery purpose ( means manual book, delivery papers, fuel voucher, gate pass, chocolate box, key chain, welcome – kit)

Maintaining the delivery data for every month as per delivery date.(excel file)

Maintaining the delivery acknowledgment papers of customers after delivery for every month as per delivery date.(hard copy)

Maintaining the Feedback forms of customers after delivery for every month as per delivery date. (hard copy)

Sending Profile form (hard copy) of delivered customers to Volkswagen office for every month as per delivery date & Maintaining file regarding that (soft copy).

Arranging the 15 days visit documents.

Maintaining 15 days visit documents after visit . Preparing MIS report for 15 days visit.

Papering Monthly Reports CSS / CCMS / PSF (with Pivot Table / Vlookup / Conditional formatting)

Presentation for Quartile Meeting with CRM.

Making RTO Calls regarding RC Book (Previously). Making Sales Contract Confirmation call to Customer.

Maintaining all data regarding Delivered Cars Customer. (Extended Warranty / AMC).

Maintaining & ordering the Stocks for delivery related things with MIS. (Chocolates, Key chain, Ribbons, Acknowledgment forms, Paper Mats, etc.)

Achievement:

Certificate of Popular Choice Year 2016 for Most Valuable Contributor – Back Office

Previous job & Responsibilities:

The National Garage Pvt. Ltd. : One of the most reputed and leading company General

Motors India’s authorize dealership.

Since 19th Oct 2007 till 23rd Feb2011

Worked as Customer Care Executive in Customer Care Department

Worked as PDI executive in PDI department (Pre-Delivery Inspection)

Work Profile:

As customer care executive

6th Day Post Service Follow Up, Maintaining Dissatisfied Customers Register

Recalling, Attending PSF Dissatisfied Customers, Recalling Feedback Card Dissatisfied Customers, Recalling / Attending Complaint Customers, Recalling, Contacting All Dissatisfied Customers (Saatrasata W/S), CSI Presentations, Customer Camps / Customer Meets, Any Other Customer Care Activity, Checking mails of complaints & contact that customer

As PDI executive in PDI Department

Opening & Closing PDI & Accessories job cards, Sending PDI coupon to GMI, Claiming Reassurance coupon to GMI

Attending phone calls & giving appointment to customers for service

Regular Job card opening

PROFESSIONAL QUALIFICATION

Educational Qualification:

M.S. in counseling & Psychotherapy from Institute for Psychotherapy & Management Science

B. A. from Mumbai University in March 2003.

H. S. C. From D. G. Ruparel College, Mumbai Board in Feb 2000.

S. S. C. From Shardashram Vidyamandir, Mumbai Board in March 1998

COMPUTER LITERACY

Operating System : Window 2000, Windows XP

MSCIT : 1st class (90%)

Software Knowledge : M.S. office, D.T.P., Email

Web Page Designing, Internet

Typing Knowledge

Typing in English With of 30 w.p.m. From Maharashtra State Council Board. (72%)

Typing in Marathi With of 30 w.p.m. From Maharashtra State Council Board. (78%)

Personal Details:

Date of Birth : 20th May 1983

Marital Status : Married. (29th Dec 2018)

Nationality : Indian

Language Known : English, Marathi, Hindi.

Email : ************@*****.***

*****************@*****.***

Hobbies : Listening Music, Collect folk Music &

Instrumental, Reading books (Specially My Favorite Writers), Read & Write Poems

Personal Strengths:

Maintain good inter personal relationships with seniors & subordinates at Professional Level

Easy adaptation to new software environment and new Working Environment

(Pratibha R. Thakur)

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