Sales Representative Inside

ESTEFANIA FLORES

**** ******** **., *******, ** *7087

713-***-**** adksxb@r.postjobfree.com

OBJECTIVE:

Dedicated professional with in-depth knowledge of advanced accounting processes. Seeking to work with a reputable organization looking for individuals with the right expertise and the ability to perform high tasking roles efficiently, while making a significant contribution to the success of the company.

EDUCATION:

University of Houston-Downtown, Houston, TX Aug 2012- Dec 2015

Bachelor of Science, Psychology

Houston Community College, Houston, TX Aug 2007-May 2011

Associate of Arts in Applied Science

PROFESSIONAL EXPERIENCE:

Service Steel Warehouse, CO. L.P., Houston, TX Jan 2016- Present

Senior AR Coordinator, Billing/ Collections Specialist

Identified, researched, and resolved billing/cash application variances in order to maintain system accuracy and currency.

Produce, analyze, and monitor AR ageing reports on a weekly basis.

Set up new customer accounts with a credit line, as well as recommend changes in existing credit limit as needed.

Make outbound collection calls daily on customers with an extremely past due balance.

Work closely with the sales representatives, reviewing all orders and releasing credit holds prior to shipment.

Built strong and effective relationships with customer accounts though constant communication regarding payment status, billing questions, and payment options.

Researched and resolved complex accounts.

Facilitated monthly meeting with upper management to discuss past due accounts, recommend legal action, or decide strategy for non-compliant customer accounts.

Worked closely with dispatch and operations to resolve any delivery discrepancy before the invoice is generated.

Directly responsible for manually processing every sales order into the invoice generating system.

Provided key assistance on month-end, quarter-end, year-end financial reports and provided documentation for external auditors.

Trained new employees on accounting principles, company procedures, and day to day responsibilities.

Additional responsibilities include, issuing write offs, credit and debit memos, applying payments, execute lien waivers, issuing joint check agreements, and issuing monthly statements.

American Block Mfg., Houston, TX May 2013- Oct 2015

Inside Sales Representative

Provided quality and efficient customer service, while establishing a relationship with buyers.

Prioritized bids and proposals for customers to review and negotiate any counter proposals.

Keep management informed by submitting daily calls reports, sales leads, market trends, etc.

Documented sales reports, and participated in management meeting for sales improvement initiatives.

Performed many shipping and receiving tasks, such as preparing items for shipment ensuring cost effective courier services, and received incoming material into the system for inventory.

Involved in the purchasing and inventory of the warehouse supplies.

SKILLS:

Excellent skills in MS Excel, MS Word and Outlook.

Strong organizational skills, with strong attention to detail, and ability to multi-task.

Excellent people skills with a positive customer service approach.

Fluent in English & Spanish

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