Engineer Desktop Support

Ronald Ray H. Vitug

Pasay City, Philippines

Email ID: ***********@*****.*** Contact no.: +63-917-******* Profile

Total experience: 12 years Current Job Title: Technology Consultant 4 Time in Current Role: 1 year & 8 months Visa/Work permit: N/A Availability: 60 day Notice Period Validity Date of Visa/Work Permit: N/A Willing to travel: Yes

Skills

Top Skills (Technical/Nontechnical skills)

Cloud Platform – 5 years

Systems Administration – 10 years

Application Administration- 10 years

Desktop Support Management – 2 years

Lead – 3 years

Testing – 2 years

Automation (Ansible, Puppet, CloudFormation)- 1 years Scrum Master – 4 months

Key Roles Performed

- System Administrator Migration of physical server to virtual server then lately VM to cloud Systems Administrator

- Lead Data Center office movement

- Manage Change Implementation Plan

- Application role out, upgrade and implementation (SAP, MS Dynamic, Atlassian Product, Docker)

- Lead Infrastructure and Cloud team

- Cloud Operation Support AWS and Azure platform.

Industry Experience (if applicable)

Infrastructure – 10 years

Banking and Financial – 4+ years

QA - 2 years

BPO 3 years

Certification

MSP MCSA- Windows Server 2008 and 2012

Azure AZ-103- Cloud Administrator -August 2019

Azure Az-400 – DevOps Engineer Expert – November 2019 Azure AZ 303 & 304- Azure Architect Expert – November 2020 Professional Work Experience

DXC Technology - Technology Consultant 4 (Cloud Engineer SME) May 13, 2019 to present

• Lead the Azure AWS and OCI Guild.

• Give training and provide POC’s task to the newly hire employee. Cloud Engineer SME Lead Lever 3– P&G

July 2019 to Present

• SME and Lead the Azure Cloud Infrastructure operation task

• KT’s of Project Migration from On Prem to Cloud

• Lead KT’s CloudOps Support from Accenture

• Lead Technical SME for the CloudOps Support

• Automated some manual configuration via PowerShell.

• Monitor the alerts on the assign Azure subscription to the DXC Team

• Core Team Escalation

• Monitor the alerts on the assign Azure subscription to the DXC Team

• In-charge to knowledge transfer all technical and P&G process to the DXC core team.

• Modify changes on Ansible for VM migration script

• Schedule and Plan the server transition.

Sandstone Technology – System Engineer III Consultant (SysOps and Cloud Engineer) April 10, 2018 – April 30, 2019

Sandstone Technology Philippines Inc.

September 26, 2018 – April 30, 2019 SysOps

March 2019 Employee of the months

• Manage VMWare Server, Windows Server 2003, Windows Server 2008, Linux (Ubuntu & CentOS)

• Maintain 99.5% up time for Tier 1 and Tier 2 Server.

• Support Helpdesk task on each escalated issue (0365, Azure, AWS)

• Act as a Backup of System Engineer I & II and mentor them.

• Monthly patching maintenance

• Manage all AWS EC2 instance, create, backup and terminate

• Migrate VM to AWS EC2

• Deploy changes via Helms and pulling it thru on GitHub

• Modify Automation Tools

• Monitor all Docker container, Pods and troubleshoot if there is an issue

• Operations support for hosted Sandstone products as part of the Cloud services offering

• Administer GitHub, Jenkins, Bamboo, Tren-Micro Apex Central Project for Livewell Bussiness Solution Castelis - Client L’Oreal April 10, 2018 – August 16, 2018 Cloud Engineer

• Manage Windows Azure and AWS Environment for Livewell and Castelis Platform

• Monitor system stability and performance and ensure system availability, reliability and usability

• Troubleshooting complex problem

• Create and implement monitoring, procedures, tolls and standards related to system and application security

• Provide advanced solution design and including server and disk space provisioning

• Manage and Monitor all Web Application running in docker,

• Deploy changes on the docker container by pulling up on the repository Github

• Implement the DevOps changes on the script.

BDSC Int. Support Inc. / Logiscale BPO Inc

January5, 2015 – March 30, 2018 System Administrator

• Manage Windows Azure Environment, Office 365 cloud and on prems, Windows Server 2008 and 2012, Domain Controller, CRM, Moodle, Atlassian Jira, Crowd, Bamboo and Confluence Environment, SCCM, and Intune.

• Escalate unresolved issue to the 3rd party vendor.

• Administer Azure and AWS Cloud Infrastructure.

• Migrate Hyper-V VM to Azure

• BUILD virtual server via VMWare and Hyper-V

• MANAGE and maintain the Makati Office infrastructure.

• Monitoring of US and Makati Infrastructure.

• Creation of domain and Lotus Notes accounts.

• Creation of CRM and Prelude account.

• Supervise Makati Infrastructure team.

• Implement various IT Policy.

• Provide user O365 License and give permission access.

• Move manual configuration to automation scripts.

• Lead the office and IT infrastructure movement

• Monitor all client website Azure Web App Service then troubleshoot if the site is not accessible

• Migrate VMware server through VCenter or VMotion P3ople4U on-shore to Macquarie

April 2014 – December 2014 SDLC System Analyst Support

• Providing first-class system support from initial client contact to closure

• Working quickly and effectively to take action against requests and incidents or escalating to you.

• Excellent stakeholder engagement and communication skills to negotiate and achieve the right outcomes.

• Implementing regular, approved system patches and change requests

• Working with other regions and time zones to facilitate delivery of global service requirements.

• Administer system access and be responsible for access reviews(Jira, Nexus, Crucible, Confluence Bamboo Udeploy, HP ALM and TopTeam) .

• Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes.

• Troubleshooting and escalation of production problems and issues using structured processes. Change management and execution using a structured process June 3, 2013 to November 15, 2013 System Administrator CIS Bayad Center Meralco

• Maintain data center environmental and monitoring equipment. 56 Servers.

• Implement Active Directory, DHCP and DNS Server.

• Monitor system performance. • Maintain Open source email “Qmail” and proxy server “squid”.

• User and email account administrator. • Provide 2nd touch troubleshooting PC, Network and Application Problem.

• Implement various IT policies and modify basic firewall policy settings Juniper.

• Develop and maintain installation and configuration procedures

• Supervise Technical Support Team

July 26, 2011 to February 4, 2013 System Administrator

(ZuelligPharma Asia Pacific Ltd.) Archon Consulting & System Services Inc / Velocity Solution

• Part of SAP Infrastructure migration from SDS to SAP

• Installation of SAP GUI, BEX, Uperform and HPQC

• Configuration and modify some SAP batch file like Host File, SAPlogon.ini SAP.mse and SSO Installation of SkyMobile into Galaxy tab.

• ZPC SAP go live on call monitoring

• ESS configuration

• Modify user account information, resetting passwords, etc. through Active Directory; Group Policy object management

• Monitor and ensure that Servers, Network connection is stable, secure and running with minimum downtime.

• SAP account creation integrate to Active Directory

• Monitor WSUS Patch management, host hardening and system backups Symantec Essential back up

• Technical hardware configuration on Dell Laptop and desktop

• Update SOLMAN Ticket

• Inventory of Desktop, Laptop, Server and software (SCCM) August 16, 2010 to May 31, 2011 System Engineer

Topserv Manpower(Wincor Nixdorf Philippines) – Consultant RCG INFORMATION TECHNOLOGY -IT Consultant I

Project:

1. L & T InfoTech November 5, 2007 to October 6, 2008 Assistant Network and System Admin 2. Lexis Nexis October 8, 2008 to April 27, 2010 QA Specialist for Rates August 2004 to October 2007 - IT Assistant Analyst Equitable PCI Bank / BDO Education

Centro Escolar University Manila Philippines

Bachelor of Science in Commerce Major in Computer Science and Information System Languages

Filipino – Native Language

English – Native Language

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