Office Assistant
Resume:
Mrs Assumptine Fernandes
QUEENY MEADOW,
AROSSIM CANSAULIM GOA – 403712 INDIA.
Skype ID: assusmile1
Email: ****.*******@*****.***
Objective
To obtain a career opportunity & deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests, with the key aim of retaining and attracting new customers. To gain more knowledge and experience in my chosen field of expertise in order to maintain and exceed standards established by the Department Head
& The management. Hospitality experience Over 08 years as an Administrative Assistant in 05 star hotels.
Experience
F&B Administrative Assistant in Grand Hyatt Doha Hotel & Villas–Doha Qatar. Year 2020 till date.
• Provides administrative support to Food and Beverage & Culinary department.
• Organizing the appointment calendars, Visitors from outsiders.
• Arranging all necessary requirements for the Events or Restaurant with the help of Managers.
• Updates day-to-day daily office work & Organizing of briefing, meetings for outlets Restaurants.
• Attendance on monthly using Oasys software.
• Update of Restaurants / Banquet Menus. Keep updates of manning as required.
• Organizing the Artist for the Events / Brunch in Restaurants & arranging the necessary requirements.
• Organize & arranging the meetings with the guests for the Events packages to explain & all necessary details of the Events.
• Preparing the BEOs – Banquet Events Orders for the Departments to know all necessary details of the Event.
• Preparing signages for the Banquet Events with the help of F&B. / Buffet Tags. F&B Coordinator at Al-Najada Hotel by Tivoli (Pre-opening Hotel) – Doha Qatar. Year 2018 - 2019
• Provides administrative support to Food and Beverage department.
• Updates day-to-day daily office work.
• Attending Daily briefing & organize if any department Heads meetings.
• Updating daily meetings calendar including appointment, reminder, meetings.
• Upkeeps all private & confidential related to the department.
• Sets up a systematic & efficient filing system, both soft & hardcopies.
• Handling department software i.e – Attendance Paytrax, Fidelio Materials control, PR’s.
• Keeping updated menu in a folder & printout as and when required. Admin Assistant in Grand Hyatt Doha Hotel & Villas Culinary – Doha Qatar. Year 2014 – 2018
• Provides administrative support to Culinary department & Food and Beverage.
• Updating daily meetings calendar including appointment, reminder, meetings.
• Upkeeps all private & confidential matters related to the department.
• Sets up a systematic & efficient filing system, both hardcopies as well as electronic data.
• Handling department software i.e – Hotsos, Medallia, IScala / Birchstreet, Sunfish / OASYS.
• Updates the day-to-day daily office work.
• Submitting PR’s, General Store, through ISCALA/BIRCHSTREET for the Department.
• Distributing all incoming mails, memos and internal correspondence.
• Coordinating travel arrangements, as required by the Department Heads with the help of Reservation & Purchase team. Courteously handling all in-coming telephone calls or inquiries.
• Assisting & monitoring the approval of all employees’ Attendance, leave requests, compensatory days off, public holidays, etc.
• Keeping updated menu in a folder & printout as and when required. Support given to F&B department in the absence of F&B admin.
• Receiving invoices from different contractors / musicians and submitting them into finance.
• Coordinating travel arrangements, airline tickets, visas, and hotel reservations as required by the Department Heads with the help of Reservation & Purchase team.
• Updating the F&B fact sheet with the help of outlet managers.
• Monthly newsletter follow up with the outlet managers or Sales & Marketing team.
• Different discounted Vouchers – Outlets wise & all the F&B outlet vouchers. Engineering Secretary in Park Hyatt Goa Resort & Spa – Goa- India. Year 2011 – 2014
• Provides administrative support to Director of Engineering, ensures the implementation of hotel policies, standards & procedures.
• Upkeeps all private & confidential matters related to the department.
• Sets up a systematic & efficient filing system, both hardcopies as well as electronic data.
• Attend daily operations briefings & departmental monthly meetings.
• Checks & updates employee’s attendance record.
• Keeping the records of all the Annual maintenance Contract, Annual rate Agreements, and record of licenses.
• Handling department software i.e – Triton, (handling of guest complaints), Scala, Medallia.
• Attending the vendors, visitors & updates the day today office work.
• Arranging accruals at the end of the month.
• Checking of the invoices as per the contract & submitting them to the finance. F&B Secretary in The Zuri White Sands Goa Resort and Casino, Varca- India. Year 2008 – 2011
• Maintaining record & files of all the F&B Service staff.
• Coordinating with F&B Manager & Executive Chef for the daily-operations.
• Attending department meeting & Daily briefing.
• Maintaining V.I.P & V.V.I.P Files.
• Prepares outgoing mails & handles outgoing material by courier.
• Monitors & maintains the proper appearance of the Division’s office area. Nursery Teacher & Administration in St. Xavier’s School – Punjab, North India. Year 2001 – 2007
• Answers telephone calls & distributing necessary information to teachers & other team.
• Day today office work, Record of children, maintaining data file.
• Updates student’s attendance record, Handling of invoices & Students Fee receipts.
• Day today office work, Record of children, maintaining data file.
• Prepares outgoing mails & handles outgoing material by courier.
• Updates student’s attendance record, Handling of invoices & Students Fee receipts. Education
• Secondary School Examination (SSE). Year 1997
• Higher Secondary School Examination (HSSE). Year 1998 - 1999
• Diploma in Secretarial skills & Computer Management. Year 1999 - 2000 Skills and Proficiencies
• Hyatt skills, Orientation, telephonic skills, Communication skills - Park Hyatt Goa Resort & Spa.
• Time and Task Management in Grand Hyatt Doha Hotel & Villas.
• Team Management, Writing skills, Managing, Leading and Motivation HMM course in Grand Hyatt Doha Hotel & Villas.
• Service professional skills in Grand Hyatt Doha Hotel & Villas.
• Cross Training done as an Executive Office / Events Coordinator – Grand Hyatt Doha Hotel & Villas. Computer Skills
• Microsoft Office, Excel, Word, Power point.
• Presentation in power point.
• Software - IScala / Birchstreet, Fidelio Micros Control
• Sunfish / OASYS / PayTrax - Staff Attendance software References.
• Ivan Musoni – Executive Chef (Grand Hyatt Doha Hotel & Villas)
• Lyndsey Scot – Human Resources (Grand Hyatt Doha Hotel & Villas)
• Chef Franco Canzano – Executive Chef
• Mr. Tufan Kobanbay – Director of F&B
• Harshad Dessai – HR Director
• Mavis Ferrao
I hereby state that the above-mentioned information is true in all aspects. I look forward to a positive reply.
Thanking You.
Mrs. Assumptine Fernandes
Interests : Gardening, Cooking, Listening to music. Personal Information
• Date of Birth : 31st May 1981
• Nationality : Indian
• Marital Status : Married
• Mobile No. : 827-***-**** / 009**-******** (WhatsApp)
• Email : ****.*******@*****.*** / *******@*****.***
• Passport details : Passport No – M6167845
: Date of issue – 23/06/2015
: Date of expiry – 22/06/2025
: Place of Renewal – Doha, Qatar
Contact this candidate