Front Desk Assistant

Jaime D. Carter

Summary

Reliable, success-driven and competent Receptionist/Admin Assist with 10 years’ hands on experience in clerical and executive support tasks. Eager to make the most of skills in the field of administration by working effectively and consistently. Specially trained to work dynamically in team-oriented fast-paced environments.

Skills & Qualifications

Excellent communication skills, high-level of motivation and initiative, adaptable and productive Team Member. Possess strong understanding of ethics and client confidentiality.

Professional Experience

IT-Tech support/Helpdesk

Robert Half Staffing., Downey, CA Feb 2020 – Jan 2021

Help desk IT-Tech Support -Basic IT knowledge -Set up equipment

Air pads Inc., Los Angeles, CA Dec 2017 – Jan 2020

Front Desk Receptionist/Manager– (CSR) Dept.

Inbound and Outbound calls, assist guest with reservations, complaints, refunds and relocations. Answering all Inquiries and Reviews for the company, and every OTA (Booking.com, Expedia, Travelocity, Airbnb).

In a timely manor, check(extra security)customer virtual check-ins before payment, resolve customer issues and communicate with other partner companies.

Culver City Volvo Motors, Culver City,CA Jan 2019 – Sep 2019

Receptionist Advisor

Front Desk Receptionist – Inbound/Outbound calls, transfer calls to appropriate departments.

Greet everyone with a warm welcome, keep all logs and receipts for Lyft rides/and or service request from every guest.

Input Transport pick ups for all Dealer Trades and sales, including lease returns.

Create and Print schedules for all receptionist.

DCRC

(Disability Community Resource Center), Los Angeles, CA Apr 2016 – Oct 2018

Administrative Assist./Housing Caseworker

Greet members and consumers courteously and cater to their special requests, and needs.

Maintain a professional presence when approaching front desk for client intake.

Hold Housing Workshops while providing members with housing assistance, low income rentals, senior housing availability, Section 8 rentals and upcoming housing developments.

Maintain a case load of 50 members, uploading client data into data base. Schedule presentations for surrounding companies to present to DCRC for DCRC staff.

Queen Mary, Long Beach CA Oct 2012 – Feb 2016

PBX Operator/ Admin. Assistant

Maintain multi-phone lines, operating switchboard systems, process and distribute mail for multiple departments.

Data Entry, Microsoft office, keep track of all hotel prices and breakdowns.

Handle customer complaints and inquiries, answer questions and provide accurate directions.

Knowledgeable of all attractions the queen Mary provide and offer to the public.

Education

Certificate Peer Support Specialist

Loyola Marymount University - Los Angeles, CA

Certificate Advocate Training / Tiger Program

E. LA Occupational Center- Los Angeles, CA

High School Diploma

John Muir High School 2005: Pasadena Ca

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