Jolene K Nolan

**** ***** ***.

Sioux City, IA **106

712-***-**** (Cell)

adksul@r.postjobfree.com

Professional Summary

● Thrives in a fast paced environment

● Courteous professional demeanor

● Guest relations professional

● Customer interface expertise

Technical or Computer Skills

Microsoft Word, Quick Book, Sales Management, Typing, General Office Duties, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows, People Skills, QuickBooks, Account Management, Bill Adjustment, Copying, Data Entry, File Management, Word Processing. Professional Experience

Technical Support Representative April 2019 to Jun 2020 Vizio, Dakota Dunes, SD

● Demonstrated technical and troubleshooting skills

● Communication skills

● Problem solving

● Computer proficiency

● Created positive client relationships

Server July 2014 to Mar. 2018

Applebees, Sioux City, IA

● Consistently adhere to quality expectations and standards.

● Demonstrated genuine hospitality while greeting and establishing rapport with guests.

● Provided friendly and attentive service.

● Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

● Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.

Sales and Customer Service Representative Jan. 2010 to June 2014 Centurylink, Sioux City, IA

● Recorded details of customer transactions, interactions, inquiries, complaints and comments.

● Resolved customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills and offering credit.

● Performed office duties such as data entry, word processing, filing and copying.

● Managed high call volume with tact and professionalism.

● Met and exceeded service and quality standards every review period. Addressed and resolved customer product complaints empathetically and professionally. Server July 2009 to Jan. 2010

Applebees, Sioux City, IA

● Collected customer payments.

● Relayed orders to kitchen staff by computer.

● Resolved any customer complaints and fixed any errors in their orders.

● Made recommendations to customers upon request.

● Worked a cash register. Counted cash and made change.

● Used a credit card machine. Returned change credit cards, and receipts to customers at their tables.

● Maintained a fast working pace. Greeted and handled customers with a friendly attitude. Sales and Customer Service Representative Oct. 2008 to July 2009 Maskee Marketing, North Sioux, SD

● Spoke with customers by phone.

● Provided information about products and services.

● Took and recorded orders.

● Received and processed incoming phone calls from customer or client base.

● Effectively identified customer concerns over the phone.

● Determined charges for services requested.

● Resolved customer service or billing complaints by adjusting bills, offering credit.

● Communicated with a clear, distinct voice. Maintained effective working relationships with customers.

● Performed office duties such as data entry, word processing, filing, copying. Sales and Customer Service Representative June 2006 to May 2008 Edge, Sioux City, IA

● Reviewed and managed customers billing.

● Identified customer’s concerns.

● Assessed and suggested products more suitable for customer’s needs.

● Organized and filed paperwork.

Sales and Customer Service Oct. 2004 to May 2006

MCI, Sgt. Bluff, IA

● Build rapport

● Determine and suggest products needed.

● Upselling services to fit customer’s needs.

Education and Professional Development

2002 Western Iowa Tech, Iowa

Associate of Arts (AA): Social Work

Courses: General

Honors: Opportunity for success scholarship from the Ted waitt foundation Certification or Licenses

Certifications

NCRC - Bronze, IA, 2010; Iowa

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