Sales, Administrative, Customer Service, Human Resource, HSE

CHIKALEKE CHISOM OBIANAMMA

*, *** ****** ***** *****, Sangotedo, Lagos, Nigeria.

Tel:+234-7031832868

Email: ***********@*****.***

■ Project Management ■ Customer Service Management ■ Sales Representative;

Project Management – In-depth understanding of the project with the ability to assist develop strategies that would ensure the success of the project, while actively managing multiple teams to ensure the objective of theproject at an effective cost and time.

Excellent Customer Service/ Team Management –Proven ability to adequately solve customer’s/clients problems while maintaining a healthy relationship that aligns with the organizations rules and regulations.

Evident knack for attention to details, as well as good interpersonal and communication skills.

Strong Background In Research – Successfully utilized digital and non-digital tools to make research that assist projects and assist predict probable occurrence.

PROFESSIONAL EXPERIENCE;

REAL ESTATE TRAININGS WITH MR.PAUL FOH - (August 2020 to Present)

Devising and implementation of organization’s sales strategies, as well as ensuring to get new clients while maintaining good business relationship with existing clients with objective to ensure closed deals.

Achievement Highlights:

How to Win friends and influence people to make them do business with you

Importance of rapport building in sales

Application of the 80/20 rules of sales

Relevance of adequate product knowledge and changes to the competitive environment.

The principle of 250

Office Etiquette

How to gather Intelligence/Information

Tools of an expert(Words, Tonality and Body Language)

The Sales process

Goal Oriented conversation and becoming an expert

Emotional Intelligence

Body Language and its importance in a sales journey

CUSTOMER SERVICE MANAGER - AIRTEL NIGERIA (January 2018-March 2018)

Customer service management entails being a liaison between the company and the customers. Ensuring to provide adequate information of products and services to customers, as well as educating the customers on the usage of various products and services. Additionally, attempting to solve all emerging problems that customers are experiencing with accuracy and efficiency, as well as escalate any issue if need be.

Achievement Highlights:

• Analytical in problem solving, as well as being detail oriented to avoid mistakes.

• Building sustainable relationships and trust with customers, through open and interactive communication.

• Keeping accurate records of customer’s interactions, process customers account and documents, follow communication procedures, guidelines and policies, go the extra mile to engage customers.

• Handling customer’s complaints as well as providing appropriate solutions and alternatives within the given time limit; finally ensuring follow up to ensure resolution.

• High knowledge of products and services of the organization to assist in managing in-coming calls as well as emails.

• High operational knowledge in all organizations software to ensure fast resolution of customer’s issues.

CUSTOMER SERVICE REPRESENTATIVE,– MultiChoice (Outcess Solutions Nigeria) (August 2017- August 2018)

Achievement Highlights:

• Worked as a customer service representative with Multichoice

•Generating sales leads that develop into new customers

• Educating customers about the product

•Managing in omit calls and service inquiries

•Identifying and assessing customers’ needs to achieve satisfaction.

•Resolving customers issues

• Worked with internal teams to generate sales ideas

• Created respiratory for submitting product feedback and request

EDUCATION

UNIVERSITY OF IBADAN, OYO STATE. M.A In Peace And Conflict Resolutions(2018-2020)

UNIVERSITY OF Ilorin, B.A Religions (2012-2016)

CERTIFICATIONS, TRAININGS & QUALIFICATIONS

INTERNATIONAL CUSTOMER CARE PROFESSIONALS

BUSINESS DEVELOPMENT

HEALTH SAFETY AND ENVIRONMENT

MARKETING ANALYTICS

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