BRIANNA REED

adksna@r.postjobfree.com 509-***-**** Moses Lake, WA

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in service to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Skills

Experience

Insurance Sales Agent COUNTRY Financial - Spokane, WA 07/2020- 01/2021

• Making and executing a marketing plan

• Provided customers with recommendations to promote brand effectiveness and product benefits.

• Develop a positive work relationship with clients and business partners

• Approach clients via cold call to inquire about their insurance situations and future needs

• Explain the difference in policy specifics so clients can make an informed decisions about their purchases

• Work with business’ to find a policy that will cover all of their needs

• Deliver policy proceeds after a claim is filed and approved

• Present the clients with options for insurance needs Solutions Specialist Verizon Wireless - Spokane, WA 01/2018 - 07/2020

• Mitigated obstacles efficiently to improve overall customer satisfaction ratings

• Provided customers with recommendations to promote brand effectiveness and product benefits

• Cultivated long-term relationships with clients to accurately quote prices and terms that achieved objectives

• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions

• Improved profitability and pipeline with multiple marketing channels and sales strategies

• Built a team that was efficient in selling to businesses, which lead us to the number one store in our Territory

• Trained team members on selling techniques, and the point of sale system

• Ranked top 5 in the territory for individual business sales Server Steelhead Bar And Grille - 218 N Howard St, WA 08/2016 - 12/2017

• Operated POS terminals to input orders, split bills and calculate totals

• Promoted desserts, appetizers and specialty drinks

• Managed closing duties, including restocking items and reconciling cash drawer

• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts

• Upselling customers and optimizing table-turns

• B2B and B2C sales

• Sales closing

• Product and service knowledge

• Management

• Event planning

• Guest relations experience

• Microsoft office

• Prospecting and networking skills

• On-site product demonstrations

• Relationship selling

• Digital marketing

• Salesforce

• Account management

• Cold calling

• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols

Server Trainer Buffalo Wild Wings - Spokane, WA 11/2015 - 09/2017

• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty

• Sought out and implemented methods to improve service and team performance and boost business sustainability

• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking

• Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences

Education and Training

Eastern Washington University Cheney, WA

Some College: Criminal Justice

Insurance License (WA, ID): Property/Casualty, Life/health, Business Activities and Honors

• Member, Alumni Association of Alpha Omicron Pi Fraternity

• Chapter Adviser for Alpha Omicron Pi at Eastern Washington University

• Leadership trainings such as women of the world and your voice matter with Verizon Wireless

• Created a women in business group in my local market

• Planning events such as:

o First responder appreciation BBQ

o Teacher appreciation night

o Spike out arthritis

o Milkshakes for miracles

o Multiple Founders events

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