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CURRICULUM VITAE OF NICOLE ISAACS
PERSONAL DETAILS:
FULL NAME : NICOLE ISAACS
ID NUMBER : 940**********
D.O.B : 1994-08-25
NATIONALITY : SOUTH AFRICAN
MARITUAL STATUS : SINGLE
DEPENDANTS : 2
GENDER : FEMALE
CONTACT DETAILS : 067-***-****
EMAIL ADDRESS : *********@*****.***
EDUCATIONAL HISTORY
LAST SCHOOL ATTENDED : VOORBRUG SENIOR SECONDARY SCHOOL YEAR : 2008-2012
HIGHEST GRADE PASSED : GR.12 (MATRIC)
SUBJUECTS OBTAINED : AFRIKAANS HL, ENGLISH AL
MATHS LITERACY
COMPUTER LITERACY
ECONOMICS
BUSINESS STUDIES
LIFE ORIENTATION
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EMPLOYMENT HISTORY
EMPLOYER : OLD MUTUAL SA (OMEM CAPABILITY CLUSTER) OCCUPATION : CLIENT SERVICE ADVISOR /ADMINISTRATOR DURATION : 10TH FEB 2020- 29TH MAY 2020
DUTIES : ASSISTING CLIENTS WITH POLICY ENQUIRIES
: COMMUNICATE WITH CLIENTS VIA EMAIL
: UPDATING PORTFOLIO DETAILS OF CLIENTS
: ASSISTING WITH DISINVESTMENTS AND CLAIMS
: ESCALATING QUERIES TO RELEVANT
DEPARTMENTS
: PROVIDING AND CHECKING FOR FEEDBACK VIA
AWD
: RESOLVING ANY ISSUES RELATING TO CLIENTS
ANNUAL STATEMENTS AND FUNDS IN POLICY.
: UPDATING BENEFICIARIES/PAYMENT DETAILS AS
REQUESTED
SKILLS OBTAINED : RESONDING EFFICIENTLY ON EMAILS VIA EMS
: PROVIDING ACCURATE FUND VALUES VIA
OMUNET
: TEAM WORK
: PROBLEM SOLVING
: SUFFICIENT UPDATING CLIENTS PORTFOLIO
: EXCELLENT CUSTOMER SERVICE
: RESPOND IN A PROFESSIONAL MANNER
REASON FOR LEAVING : CONTRACT ENDED DUE TO COVID-19. EMPLOYER : STATS PERFORM (RUGBY UNION)
OCCUPATION : DATA CODER/ DATA COLLECTION AGENT
DURATION : 01ST OCT 2019- 01ST FEB 2020
DUTIES : CAPTURE VIDEO IMAGES VIA CODE
: CODING LIVE RUGBY MATCHES
: UPDATE TEAM GAME SHEET VIA EXCEL
SKILLS OBTAINED : LIVE DATA CODING
: ANALYSING VIDEO
: TEAM WORK
: ACCURACY
: SUFFICIENT UPDATING VIA EXCEL
: TECHNICAL KNOWLEDGE
: GAMELENS PRO
REASON FOR LEAVING : RESIGNED DUE BETTER OPPURTNITY ARISED. Page3
EMPLOYER : OLD MUTUAL FINANCE (MONEY ACCOUNT)
OCCUPATION : CLIENT SERVICE CONSULTANT
DURATION : 01ST MAY 2017- 27TH MAY 2019
DUTIES : DEALS WITH BANKING QUERIES VIA
TELEPHONE
: TAKE INBOUND CALLS AND
: SHARE RELEVANT INFORMATION RELATING THE
MONEY ACCOUNT.
: ASSISTING CLIENTS PAYMENT DISPUTES.
: ENSURES THAT QUERIES/DISPUTES ARE
ESCALATED APPROPRIATELY.
: RESET AND CHANGES OF CLIENTS BANKING
PROFILE.
SKILLS OBTAINED : PRODUCT AND PROCESS KNOWLEDGE
CLIENT FOCUS
TRANSACTIONAL BANKING
INITIATING ACTION
OWNERSHIP
TECHNICAL KNOWLEDGE
REASON FOR LEAVING : RESIGNED DUE TO FAMILY RESPONSIBILTIES EMPLOYER : RCS GROUP
OCCUPATION : DEBT COLLECTOR
DURATION : AUG 2014- MAY 2015
DUTIES : COLLECT ON OUTSTANDING ACCOUNTS
: MAKE OUTBOUND CALLS
: REACH DAILY / MONTHLY TARGETS
: CAPTURE AND UPDATE CLIENT DETAILS
: EDUCATING CLIENT ON CREDIT PROFILE
: ACTIVATING OF DEBIT ORDERS
: NEGOTIATE PROMISE-TO-PAYS (PTP’)
SKILLS OBTAINED : PRODUCT AND PROCESS KNOWLEDGE
: ASSERTIVENESS
: SOFT SKILL COLLECTIONS
: NEGOTIATING SKILLS
REASON FOR LEAVING : RESIGNED DUE TO MEDICAL REASON Page4
EMPLOYER : WOOLWORTHS (ZEVENWACHT CPT)
OCCUPATION : TILL OPERATOR
DURATION : JULY 2013- FEBRUARY 2014
DUTIES : DELIVER CUSTOMER SERVICE AT TILL POINTS
: ASSISTING CLIENTS WITH IN-STORE PRODUCTS
AND PRODUCT RELATED QUERIES.
: DEALING WITH CASH, CREDIT CARDS AND
OTHER PAYMENT METHODS.
: ASSURING CLIENTS SATISFIED WITH PRODUCT
AND SERVICE.
SKILLS OBTAINED : INTERACTING WITH CLIENTS FACE-TO-FACE
: HANDLING OF MONEY
: STOCKTAKE
: CUSTOMER SERVICE
REASON FOR LEAVING : CONTRACT ENDED
EMPLOYER : TRAVTRUST INVESTMENTS (BELLVILLE)
OCCUPATION : TELEMARKETER
DURATION : JANUARY 2013- JULY 2013 (6MONTHS)
DUTIES : SELLING DREAM VACATION PACKAGES
VIA TELEPHONE
: SCHEDULING APPOINTMENTS TO
ATTEND A TIMESHARE PRESENTATION
: UPDATING CLIENTS INFORMATION
SKILLS OBTAINED : SALES VIA TELEPHONE
REASON FOR LEAVING : COMMMISION BASED
TECHNICAL SKILLS GAINED:
*VISION+ (COLLECTIONS ON ACCOUNTS)
*CFE PORTAL (SETUP OF NAEDO DEBIT ORDERS)
The Following can be made available upon Request.
*ID COPY
*MATRIC CERTIFICATE
*DEBIT ORDER CERTIFICATES (RCS)
*REFERENCES
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