Desktop Support Manager

Ezekeil Obasi

*** **.****** **** **********, Mo *3033

Home: 314-***-****

************@*****.***

Objective

To acquire a position and utilize my practical experience, professionalism, and leadership ability to assist with the enhancement of customer and employer satisfaction.

Education

December 2004

May 2009

Bachelor of Science in Information Sciences and Computer Technology

Option: Management Information Systems

Harris-Stowe State College, 3026 Laclede Avenue, St. Louis, MO 63103

Masters of Art in Information Technology Management

Webster University 470 East Lockwood Avenue St. Louis, MO 63119

Professional

Experience

Jan 2015-Present

June 2008-Present

Adjunct Business & IT Professor

Harris-Stowe State University 3026 Laclede Ave Saint Louis, Mo 63103

Manager

Computers R US USA Inc 5600 Delmar St.Louis, MO 63112

Managerial

Technical

Manage the Daily Operations such as sales, cash flow, and inventory at three locations.

Oversee and monitor 8 employees work performance, productivity, and sales for (10) years.

Conduct interviews and hiring process of new employees.

Develop Company Procedures, Policies, and processes to provide better employee and customer satisfaction. Active in the strategic planning process for The Computer Outlet Store.

Create Proposals for various computer projects and acquire business clients

Work directly with customers and business clients to alleviate dissatisfaction of work performed on computer system. Perform Root/Cause Analysis

Work directly with vendors and distributors to procure equipment for stores and business clients

Setup budgets and target date for projects and activities

Manage multiple projects using the System Development Life Cycle

Provide procurement of IT equipment for projects and business clients.

Superior organizational and people management skills.

Ability to analyze, research, and resolve complex business or technical problems.

Create performance evaluations for subordinates at the end of the fiscal year

Manage Cash flow budgeting, payroll, and accounting practices.

Lead team meetings, projects, and new initiatives that are proposed by business clients for (4) years.

Configure Active Directory, setup and maintain end user accounts on Windows Server 2000 & 2003

Custom Build Server with Raid 0,1,or 5 contingent upon function of the server

Setup and maintain Exchange server, email accounts, mailbox quota, setup

Power School configuration, maintenance, setup, and installation. Attendance, scheduling, classroom grading, and reporting. Maintenance and installation of server.

Share and configure email mailboxes for Executive & Administrative assistant to monitor emails of their manager from their own computer

Monitor Server log for malicious attacks

Install & Setup Anti-spam on the server to prevent end user from receiving SPAM or unwanted emails

Setup domain controller for authenticating, checking permission, and logs within a domain

Configure server from inception such domain name, server name, DHCP,DNS, LAN/WAN firewall

Deploy Server/Client Antivirus protection to multiple workstations simultaneously

Troubleshoot end user problems remotely by logging into their system

Perform system maintenance on server s and computers on the network.

Configure network ports on the server and router to enable customers to log in work while at home. Setup capabilities to allow client to check their company email from their PDA, cell phone, or laptop. Enable capabilities for client to print at work, share files, and send emails while being at home.

Troubleshoot bottlenecks and slowness in network performance

Setup TCP/IP ports on the router and server to enable various network services

Thoroughly understand and utilize the OSI model (Model for networking)

Setup and configure Cisco Wireless Infrastructure with Cisco 1700 Series Routers, Cisco 2950 Switches, Cisco and 1100 Series Wireless Access Points with 50 workstations. Configure Cisco PIX, Firewall, and NAT. I have experience working with NAT, Routers, Switches, TCP/IP, Cisco PIX, and VPN.

Setup and Maintain Windows Small Business Server 2003, Windows 2003 Server, and Exchange Server 2003.

Setup R.I.S. Server to install the operating system of workstations on a network

Maintain Active Directory and Deploy applications to workstations on a network through Organization Units

Install network devices such as printers, computers, PDA, time clocks

Setup and maintain surveillance camera system to be viewed remotely for multiple business clients

Perform System Updates, Backups, and configure workstations and join them to the domain.

Replace motherboards on laptops, hard drives, solder AC Jack, replace invertor boards, install LCD, replace CPU, memory, fix PCMCIA pins, replace CPU fan and heat sync

November 2004 – September 2006

Desktop Support Technician

Sisters of Mercy Health System, 3637 South Geyer Road, St. Louis, MO 63127

Promoted to Corporate Office to provide technical (500 end users) support for the CEO, COO, CFO, CIO, Executives, Directors, managers, and employees of the Sisters of Mercy Health System

RIS computers that reinstall the operating system, office applications, and organization applications

Manage and Support Printer Server, Legal Server, and Finance Server

Rename and relocate the computer to the proper group to receive certain applications

Install computer update patches and map network printers,

Interact with Security team to add users to specific organization units for pushes and permissions

Interact with Client Engineering pertaining to organization applications and workstation infrastructure and the Email Server team regarding Outlook user accounts

Interact with Server and Network team to retrieve static IP addresses for printers and computers.

Configure applications such as Cahaba, Windows Terminal Emulator, HCMS, SSI Reply Watch, Monitor Requestor, Star Navigator, Crystal Reports, PC Anywhere, Visio 2003, Project 2003, Blackberry Device, AWD Production, MS Project, Office 2003,Publisher,Outlook,Cerner,Citrix,Neoteris,Peregrine, Adobe, Raiser’s Edge, Projecto Plus, PCON, Star, Print key-Pro, and PMM

Add users to local administrator group and perform system diagnostics

Setup and configure Dell Axiom, Blackberry Device, Motion Tablets, Cisco and Intel Internal Wireless Cards

Support Lexmark printers Change transfer rollers, fusers, and cartridges

Install RAM, motherboard, hard drive, processor’s, CD-ROM and setup docking station for new laptop

Activate data ports and setup hubs/switches. Hardcode code static IP addresses Re-image multiple computers and setup conference rooms with sufficient network connections. Troubleshoot dialup and Ethernet connections. Submit request to Dell for new parts for laptop/desktop

Troubleshoot Dell GX50,150,260,270,280,SX280 and Latitude CPxi,D600,D610

Configure Kronos Clocks

August 2000 – November 2004

Network Support/ Inter Supervisor Staff

Harris-Stowe State College, 3026 Laclede Avenue, St. Louis, MO 63103

Disassemble and repair computers by installing RAM, CD-ROM, Zip Drive, Processor, software, hardware, printers, operating systems, and NIC cards

Migrate users from NT4 domain to Windows 2000 and XP Platforms

Perform BIOS upgrades and run ghost sessions to reconfigure PC’s

Install and configure Wireless Access Points for remote users

Build client profile for new users on domain and support Microsoft Office Suite

Perform system backup for users

Fabricate Cat 5 Ethernet cable and troubleshoot Data Projector/Smart Board system

Test and troubleshoot network connection, router, patch panel and LAN port TCP/IP

Manage, plan, and implement network project converting Token Ring to Ethernet; Eradicate Token Ring cable and route Cat 5 Ethernet cable to designated rooms. Fabricate Cat 5 using T568-B model. Install, configure, and terminate 24-port patch panel. Install jumpers for the patch panel to the Cisco switch. Color code fiber optic cable on the server and switch for proper connectivity. Install and enable Ethernet NIC cards. Increase network connectivity for 24 end users. Help create student registration system at Harris-Stowe State College.

Support Microsoft Platforms 95, 98, NT, 2000 and XP- unlock and reset user password, devise client profiles, pst folders, setup, and troubleshoot Outlook 2000 and 2002

Responsible for training, monitoring, and educating new interns in the Information Technology Department

Work directly with CIO and WAN/LAN manager as a supervisor for (4) years to implement new technology and systems.

Lead team meetings and projects. (5) years of competent experience in Active Directory, Cisco Routers & Switches, QoS, Multi-cast, Gigabit Ethernet, Converged Network (Voice/Data/Video)

Mentor, enlighten, and train new employees on network infrastructure, processes, policies, and procedures.

June 2003 – December 2003

Desktop Support Analyst

Monsanto Company, 800 N. Lindbergh, Creve Coeur, MO 63167

Provide excellent customer and client support service over the phone for 6,000 employees in North America ensuring maximum productivity

Set permissions for client Outlook folders and set Role levels

Configure VPN for users and support remote clients using VPN and PAL dial-up

Log client problem/solution with Magic software and maintain queue

Generate tickets allowing the infrastructure support teams to track incidents, resolutions and metrics, as well as providing a locator number for clients to track incident progress

Evaluate and help client with problems regarding Microsoft Office Suite 2000 and 2002

Troubleshoot malicious software which interfere with the computer performance

Support Microsoft Platforms 95, 98, NT, 2000 and XP- unlock and reset user password, devise client profiles, pst folders, setup, and troubleshoot Outlook 2000 and 2002

Professional Affiliations & Activities

100 Black Men of America, Inc Member

Alpha Phi Alpha Fraternity, Inc., Director of Education Activities (2003-2005)

Collegiate 100 of 100 Black Men of America, President Elect (2003-2005)

Herbert Hoover Boys & Girls Club, Mentor (Present)

Harris-Stowe State College Student Government Association, President (2002-2003)

Mr. Harris-Stowe (2002-2003)

Deluxe Magazine Top 40 under 40 (2010)

Certified Mentor 100 Black Men (2006)

National’s Dean List (2005)

Highlights & Awards

Who’s Who Among Colleges & Universities (2004)

Board of Regents Scholarship (2002-2003), (2003-2004), (2004-2005)

Student Ambassador (2000-Present)

Student Government Award (2001-2002), (2002-2003)

Mashon Nelson Scholarship (2001-2002)

Applications & Proficiencies

Power School, Learning Express, Concur, Magic, VPN, TCP/IP, PAL, PowerPoint, Access, Excel, Word, Outlook, Publisher, Windows 95, 98, 2000, XP, Vista, Windows 2000 & 2003 Server, Novell, Mac 0S Panther, Mac OS Tiger, VMWARE, DOS, PhotoDraw, Corel, Microsoft Visio, Microsoft Project, Microsoft 2003, Microsoft 2007,PC Anywhere, VNC, Pro Care, Encase, FTK, Spybot, Macafee Enterprise, Macafee 2007, Cahaba, Raisers Edge

Contact this candidate