Bඋ ඍඇൾඒ Bൺඎඌ ർ

Clarkesville, GA ***** 706-***-**** adksll@r.postjobfree.com

Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Bookkeeping

Payment processing

Regulatory filings

Spreadsheet management

Multi-Line Phone Proficiency

Accounting Familiarity

Administrative support

Technical Support

Expense reporting

Scheduling

Office administration

Records management

Customer service

Inbound and Outbound Calling

Complaint resolution

Report preparation

Creative problem solving

Money handling abilities

Good listening skills

Account management

Multi-line phone talent

Sales Representative, 06/2019 to 07/2020

Direct TV Call Center – Clarkesville, GA

Educated customers on promotions to enhance sales. Inquired about current service levels and offered upgrades. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Identified new targets, developed new business opportunities and presented product lines to customers. Used consultative sales approach to understand customer needs and recommend relevant offerings. Customer Service Representative, 01/2020 to 05/2020 Sitel – Clarkesville, GA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Helped clients plan for and fund retirements using mutual funds and other options to manage, customize Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

and diversify portfolio.

Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Educated customers on company systems, form completion, and access to services. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Answered up to 40 incoming calls in busy, fast-paced global call center. Bookkeeper, 06/2015 to 11/2017

M&H Remodeling – Wrens, GA

Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols. Established QuickBooks accounting system to reflect accurate financial records. Reported financial data and updated financial records in ledgers and journals. Maintained account accuracy by reviewing and reconciling checks monthly. Maintained and processed invoices, deposits and money logs. Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, weekly balance records, rental payments and profit and expense statements

Associate of Science: Accounting, Expected in 01/2022 North Georgia Technical College - Clarkesville, GA Coursework in Spreadsheet applications, payroll accounting and auditing Human Resource Management Training - Present

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