Service Representative Nurse

YVONNE MELISSA RODRIGUEZ

**** ***** ***** **.

EL PASO, TX 79915

Day Phone: 915-***-****

WORK EXPERIENCE:

MEDIX Temp Agency

Evolve Health Care Services

April 2020 to April 2020

El Paso, Texas

At MEDIX Temp Agency I was hired for a Customer Service Care Specialist- Nurse Aide. While in training we would receive incoming calls from member who needed to speak with a nurse and assistance with either their bill, and talking to a nurse when a mother calls in that her son was bitten by ants that is what we will do. We would gather all the information their name, date of birth, call back number, and the symptoms. In case the symptoms worsened to call 911 or go immediately to there nearest hospital. Members would call in for their son that she was advised for her son to be given an injection for his health and the member was transferred to the nearest nurse in their Medical plan.

WORK EXPERIENCE 2:

HGS HEALTHCARE LLC- AETNA Insurance

8465 Gran Vista

El Paso, Texas 79936

CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative at HGS we would receive incoming phone calls from member who had issues with their medication was either to expensive or it was approved. Every medication that the member takes and prescribes by their doctor was needing a prior authorization for the medication can be released to the member. In cases where their medication was denied because it was not covered by the FDA they had to do an appeals procedures so it can be reopened, and their doctors can fax over their medical documentation. In case the medication was denied they had to wait 61 days to apply again for their medication to be covered, authorized by HGS, or ask for a tier exception. A tier exception are for member who can not pay for their medication.

As a Customer Service Representative you had to listen carefully to the member, empathize, and understand the member what they were going through without judging and listening. As a Customer Service Representative I would also fax documentation to their doctor office or and waiting for a response from the doctors.

My accomplishments in these job I like working in the medical field and be able to help member who are in need of assistance with their medication, and empathize and listened, understood what the member was going through with their, and able to assist. WORK EXPERIENCE 3:

US CUSTOMS AND BORDER PROTECTION

OCTOBER 10, 2004 TO FEBRUARY 2019

PRESENTLY AT BRIDGE OF AMERICAS

I am responsible in answering personal, and/or telephonic inquiries in a courteous manner. I am responsible to request INS forms, money deposits daily that are taken to Entry, evidence supplies, cartridge for every computer, and request money for the meter machine that is used to weight the Immigrant Visas that are mailed out to the Dallas District Office. I am also responsible to take the cartridges to be recycled at Office Depot. I am responsible to pick up uniforms that are ordered by the CBP Officers at Paso Del Norte Port of Entry. I am responsible to pick up empty A files at the Citizenship and Immigration Office. I am also a cashier at Bridge of Americas to charge I-94at the port of entry, humanitarian permits. I am responsible to order supplies from Office Depot and request boxes from the US Post Office. Also, I shipped Immigrant visas to the Dallas District Office. I also charge out A files to Records, US Processing Center and to other port of entries. I am responsible to update the BOA- A file tracking, deposits for the shifts, and daily tour reports for those days, quarterly statistics, narcotics statistics on those who are apprehended at the port of entries and including Cubans, credible fears, impostors, and those who were smuggling narcotics. I was responsible to pick up sack lunches, blankets at the El Paso Processing Center for those who are claiming political asylum, or those who entered the Port of Entry illegally, and I would help CBP Officers' in patting down females to assist the officers.

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I am responsible to fingerprint individuals using the IDENT SYSTEM for Immigration purposes in verifying the status of the individual who was being questioned by the officer. I am responsible to log in all fraudulent documents by time intercepted, date, Enforce #, and CBPO Officer who processed the case, and make copies of all the paperwork necessary to be given to the property officers daily. I prepare memorandums to the American Consulate when DSP-150 Laser Visa are mutilated and are not machine readable. Furthermore, I collect fees from (I-94's, I-90, NAFTA, I-193, liquor duty fees, and tow bars, and Agricultural Penalties Fees, and other fees) and other services provided at the port of entry.

My accomplishments and Skills:

As incoming phone calls with the public or with the Supervisor were answered in a professional manner, and I can translate from Spanish/English documents, and learned to help with FLEET at the Admin Office and complied with orders that were given to me in a professional manner without hesitation. If I had questions, I would ask the Supervisor on Duty. WORK EXPERIENCE # 4

CITIZENSHIP AND IMMIGRATION SERVICE

OCTOBER 12, 2003 – OCTOBER 12, 2004

IMMIGRATION INFORMATION OFFICER

I was responsible for answering telephone inquiries in a professional and courteous manner. I was responsible to update the applicant's change of address using either Claims LAN, GUI (Graphic User Interface) and provided the applicant over the phone approximate time that they will receive a respond from the Adjudicator. I would check the Inter agency Border Inspection System where I would input the applicant's last name, date of birth and if it revealed in IBIS I would refer the case immediately to the Supervisor for further review.

Furthermore, those who were applying for Permanent Resident Card/Adjustment Status, or other Immigration services, I would mail out letters to the applicant and their attorneys. For an Employment Authorization Card, or Advance Parole to be approved all documents have to be provided by the applicant or their attorney, because without evidence their case will be returned as denied. Applicant's that were denied a letter was send to their home address, or their representative letting the applicant know the reasons for the denial. I was responsible to check IBIS Mainframe, review, verify and complete file reviews of I-821

(Temporary Protected Status) utilizing the Adjudicating Mainframe. I was responsible to update, review and complete file reviews on Naturalization Applications (N-400) utilizing the INS Intranet System. I was responsible in adjudicating the I-102 (Non-Immigrant Arrival Departure Documents). I was responsible to research cases in the Immigration Central Index System using Non-Immigrant Information System with their Passport Number, last name, first, and date of birth of applicant. Accomplishment and Skills:

As an Immigration Information Officer, I was able to translate documents from English to Spanish, a incoming phone calls from applicant's, representatives, or other officers were handled in a professional courteous way. I would let the applicant know the status of their immigration their Employment Card, and the status of their Resident Alien Card, and all was completed being professional and access to the computer system that will let us know the status. I also have knowledge on the Immigration Central Index Systems, and other systems. WORK EXPERIENCE # 4

U.S. IMMIGRATION AND NATURALIZATION SERVICE

AUGUST 8, 1999 – OCTOBER 12, 2003

EL PASO, TEXAS

APPLICATIONS CLERK, GS 4

As an Application’s Clerk for the Examination Unit of the U.S. Immigration and Naturalization Service, I was responsible for answering telephonic inquiries in a professional and courteous manner.I would respond to inquiries to the public in a courteous and professional manner concerning their Immigration Status, Citizenship, Naturalization, Advance Paroles, Petitions and Replacement of their Alien Registration Cards.

I was responsible for the EADS (Employment Authorization Documents), Combined Monthly Worksheet Reports, EADS Statistical Report, I-512 Parole Authorization Report, all of which are completed efficiently with little or no errors. On a monthly basis, I was responsible to submit and fax these reports to INS Headquarters for tracking El Paso INS District issuance of EAD’s and Advance Paroles. I maintained the Combined Monthly Worksheet, kept inventory of supplies, and laminates for the EADs cards to include walk-ins, material witnesses, from Border Patrol and the Investigations unit. I submit a monthly report to Julie Chavez, Supervisory District Adjudicator Officer, for EAD Issuance, laminates, film, and a precise count of how many EADs were issued and denied during that month.

I was responsible for obtaining supplies and any problems with the equipment, documents or reports for the EAD operation were immediate resolved at the lowest level possible and management was immediately advised of the problem and resolved. I was responsible for maintaining a log of all EADs and entering the Advance Parole in XBETS (Buffalo Examination Tracking System). I was responsible for inputting daily the EADs and Advance Parole using Microsoft Excel Program. I was responsible for preparing purchase card transaction worksheet for SDAO signature for the purchase of film, computer toner, and equipment for the EAD and other supplies. I was responsible for updating applications processed on the EAD database on a daily basis.

I maintained the security of camera equipment on a daily basis. I was responsible for fingerprinting and photographing applicants receiving their EADs (Employment Authorization Cards). I was responsible for submitting EAD and Advance Parole Statistics to the Supervisor for their G-22 report. Additionally, I was responsible for auditing I-688A and I-688B laminates for the purpose of how many laminates where used for that month. I implemented the Standard Office Procedures step by step process in the issuance of Employment Authorization Documents, and the requirements required in issuing the Employment Authorization Document to the applicants. My accomplishments in as a Applications Clerk I learned about how a person qualifies for an employment and travel permit. I also learned how to work independent, accountable and enjoyed working with hard working agents. EDUCATION:

E Paso Community College

El Paso Texas

Associates in Law Enforcement

Argosy University On-Line

Bachelor’s in criminal justice

BOWIE HIGH SCHOOL

EL PASO, TEXAS US

HIGH SCHOOL DIPLONE JUNE 04, 1989

SKILLS WITH MACHINES AND COMPUTER SYSTEMS:

Microsoft Word and Excel

Master Formulary Worksheet (Medication Loookup)

NPPES Registry

Typing Ability: 45 Words per minute

Translate from Spanish to English documents (vice-versa) Cash Register used at the Port of Entries

Time and Attendance, labeling machine

NFTS knowledge in charging out A files to other port of entries Knowledge in purchasing supplies, money for meter, fingerprinting, Electronic Typewriter Advance Microsoft Power, Microsoft Excel 2015, Word Perfect 5.0, and 6.0, and

Microsoft Word 97, Windows 95, 97, and 2007

Microsoft Excel 2007, Excel 2018. Microsoft Word 2010 Microsoft Outlook

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