Social Media Customer Care
Resume:
RESUME
PERSONAL INFORMATION AMAKOR, CHIDINMA FRANCISCA
No 3, Adebisi Omotola Street, isolo, Lagos.
******.********@*****.***
Sex: Female Date of birth: 05/10/1990 Nationality: Nigerian
Marital status: Single Language(s): English (Fluent) Yoruba (intermediate) Igbo
CAREER OBJECTIVE
SKILL
Personal skills
Technical skills
EXPERIENCE
To work in a competitive and dynamic establishment that offers opportunity for growth and recognizes individual contribution to the corporate objectives.
Be a proven success in client services, propelled by sound understanding of core business ethics and customer support qualifications and influences change in a more challenging environment.
To work as part of a team in a dynamic and interdisciplinary organization where the pursuit of
excellence is a priority and personal development is assured.
Analytical, innovative, creative and good problem-solving ability
Excellent interpersonal and effective communication skills
Good level of discipline, commitment with a focus on quality
Effective Team player and ability to work without supervision
Good knowledge of office administration, human resources & facility management.
Proficient use of Microsoft Office
HR Software
Good use of social media tools and internet savvy.
Mar 2020 – Till Date Officer - Human Resources & Talent Management
XL Africa Group Limited (Plot 883, Samuel Manuwa Street, VI, Lagos)
Responsibilities:
The recruiting process, safekeeping and prompt update of staff records on Addit application ensuring confidentiality.
Appropriate and timely keeping of documents, individual staff memos, queries & leave advice, etc.
Preparation of offer and deployment letters
Preparation of reference letter for account opening for new staff
Raising of cheque requisition for outstanding salaries, loan request, CTCS, cash advance, retirements, compensation & exit benefits etc.
Attending to staff requests on leave allowances due, exchange of duty, etc.
Preparation of confirmation letter for staff
Preparation of Annual Leave Schedule for Group and Subsidiaries
Preparation of monthly attendance report for Group and Subsidiaries
Preparation of monthly policy preview
Requisition of HR items from the store
Arranging Exited staff files in the KIV room
Monthly update of birthday database for new and existing staff to Brand and communication department for publication.
Follow up on subsidiaries to send their monthly Audit report
Weekly report on disengagements, resignations, retirements, new staff employments for each department into Addits.
All correspondences (letters, emails, phone calls, SMS, etc.) are promptly and timely attended to.
Organizing and presenting staff for training, seminars, workshop, conference etc.
Aug 2018 – Mar 2020 Re-subscription Officer
Alpha Technologies Limited (1b, Iman Augusto close, off olosa street Victoria island Lagos).
Responsibilities:
Preparing customers invoice monthly so that consumers can get their bills 90days before the expiration of their customized numbers
General inquiries about the company products (PABX,0800,0700, APP,) and services
Mailing customers in respect to the expiration of the service and this is done 60days before the expiration date
Sending reminders to customers in respect to the expiration of the customized numbers
Confirmation of Bill payment
issuance of receipts to customers for the payment of customized numbers
Follow up.
2011-2014/2016-2017 Customer Care Representative (front desk)
MTN NIGERIA (OGBA CONNECT)
(57, yaya Abatan street, Ogba, Lagos)
Responsibilities:
Attend to walk -in customers for business
SIM Registration for new and existing customers.
SIM retrieval for existing customers
Bill payment for postpaid & prepaid customers.
General inquires
Sales of MTN products and services (Phones, MIFI, Fastlink, Airtime, PABX, Value added services etc.)
After sales service
EDUCATION
2020 CIPM (In View).
2020 ALISON (Online)
Diploma in Human Resources Management (HRM)
2017 National Youth Service Corp (N.Y.S.C)
Assistant class teacher
Ilemona L.g.a Kwara state,
2016 Yaba College of Technology, Yaba Lagos State
HND Business Administration and Management (UPPER CREDIT)
2010 Lagos State Polytechnic, Isolo, Lagos State
Business Studies (LOWER CREDIT)
West African Examinations Council (SSCE) 2007 Aunty Yemi Academy Igando -Ikotun, Lagos, Nigeria
TRAINING
2020 TIMELESS EDGE LLC
Human Resource Business Partner (HRBP) Master Class
2012 MTN NIGERIA How May I Help You (HMIHY)
2007 Florin Technology Advance Desktop publishing
REFERENCES • Olutayo Akinpelu
Group Head Human Resources
R28 group
HILTI Building 54 adeola odeku street Victoria island Lagos
*******.********@***.**
Olatunji Balogun
Managing Director
XL Outsourcing Services Limited
(A subsidiary of XL Africa Group Limited)
Victoria Island, Lagos
*.*******@*************.***
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