Cabin crew, customer service, office, teamwork, Spanish and English.

Nicol Stefany Santa Botero

Nationality: Colombian

Date of birth: October 26th 1996

Visa status: Work visa (transferable)

Availability: Immediate

Phone contact: +974-****-****

Address: Muntaza Plaza 140, Mansoura

Marital status: Single

**********@*******.***

PERSONAL SUMMARY:

I contribute am very excited within to your present professional my credentials team. I for firmly consideration believe in regarding my diverse the skills opportunity and I offer to my highest personal integrity, strong strong customer leadership relations. abilities along with the skill to build I am confident that my attitude professional will all demeanor, be asset to cosmopolitan your organization. background, and visionary As a fast learner, and a loyal I know employee that I can and become a team an player integral I can part adapt of your to any team. work environment EMPLOYMENT EXPERIENCE:

August 2018 to March 2021.

Working in a multicultural Cabin environment Crew: QATAR and providing AIRWAYS. 5-star service to customers on board deal the with aircraft, safety while and security ensuring situations their comfort on board and safety as well throughout as providing the first flight. aid Trained where to documents necessary. from Attending passengers. pre-Mediate flight briefings. conflict in-Circulating flight. Take and inventory collecting of immigration on-board items. February 2018 to June 2018.

Supervise boarding Qualified operations Agent: for Air LONGPORT France at AVIATION Dorado international SECURITY. airport (EDR) and profiling passengers at check-documents in counter, are analyzing in order. and reviewing that the travel October 2017 to December 2017.

Responsible for professional Ground Service and courteous Agent: IBERIA check-AIRLINES. in services (Internships) dealing with passengers and their baggage traveling times through while also the assisting airport (EDR)flight . and Being cabin the face crews. of the company at all Greeting and checking passenger documentation before sending them to the check-in involve counter. charging Process excess passengers baggage at the or upselling. boarding Adhere gate. Apply and airline apply strict regulations security which and safety may regulations. Manage the overbooking. Perform translations for foreign passengers. September 2016 to August 2017.

Provide Bilingual exceptional Customer customer Service service Agent: and TELEPERFORMANCE problem solving. Accomplish COLOMBIA the S.A daily Perform commitment the answering and handling and solving of customer of phone support calls and issues e-mails in a from timely the manner. customers

(in charge of payments and refunds).

January 2014 to August 2016.

Manage day to day Assistant operations Manager: of 3 stores. BLACK Provide LIMITATION successful JEANS and improved customer retention motivation rates to along ensure with that increased all team revenue. members Lead reach staff company through and organizational customer service skills and Collating sports clothing inventory satisfaction as well as developing goals. the social network platforms. ACADEMIC INFORMATION:

2015- 2018

Cabin Crew AVIANCA Bogotá and Colombia. Airport SERVICES. Services. 2014

English Wall 2011- practical Street 2013 English. level II. Graduate: Degree in MINUTO Business Fresno, DE Tolima. Administration. DIOS UNIVERSITY 2006- 2013

Graduate: High Fresno, School MARIA Tolima. Education. AUXILIADORA. SKILLS AND COMPETENCIES:

Language:

• Fluent in Spanish and English. (Spoken Computer: and written).

• • • Highly Highly Highly experienced proficient proficient with with with iOS email Microsoft programs. communications. Personal: Windows and Office programs.

• • • • • • • • Dedicated Critical Outgoing Flexibility Cultural Well Great Empathetic spoken, problem thinker awareness and and and and approachable caring maturity energetic. solver. who confident. and works personality. the to develop well with ability under great to my work attention pressure. tasks. both to individually detail and or a professional in a team. attitude. INTERESTS: • • • • • • • I Travelling. Dancing. Socializing Swimming. Horse Animal like practicing riding. lover. with aerial friends yoga. when I have free time. REFERENCES:

Available upon on request.

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