Mental Health Administrative Assistant

NARDA C. RODRIGUEZ, B.S., M.A.

************@*****.*** 571-***-****

SUMMARY

My passion for servicing the customer started early in my career by applying my keen listening, investigative, problem solving and critical thinking skills to service each customer to the highest level. While I was in the mental health setting, I became proficient in documentation compliance, the electronic health record and data reporting. These skills rounded out my expertise to transition into any service role in the health care and COVID – 19 arenas. My enthusiasm for the customer and a commitment to an organization with strong customer values is a perfect fit.

SKILLS

Problem-solving, Critical thinking, Microsoft Office Suite, Collaborative, Bilingual in Spanish, Salesforce

WORK EXPERIENCE

Inova Health Systems, Falls Church, VA

Patient Access Associate

11/2020 – Present

Serves as patients’ first contact representative-providing friendly greetings and customer service for specialized COVID – 19 clinics and medical clinics.

Serves as a communication liaison between patients, healthcare professionals, and administrative staff within multiple departments; organizations and assists with given assignments.

Investigates and researches a wide variety of patient’s inquiries accurately and refers them to the appropriate department every time.

Planned and developed a logistics inventory system at the COVID - 19 clinic to ensure supplies are available in inventory for medical professionals and patients.

TTEC, Springfield, VA

Customer Service Representative

10/2018 – 11/2020

Serves as a primary point of contact for about fifty primarily COVID - 19 customers per day by completing their requests to resolution.

Utilizes decision-making skills and problem-solving skills to meet the customer’s requests to a high level of satisfaction.

Investigates and researches a wide variety of issues for customer’s inquiries accurately and to the right department every time.

Interacts with team members to consult and enhance project assignments.

YogaWorks, Fairfax, VA

Front Desk Greeter

11/2017 – 11/2019

Welcomed all visitors according to customer service standards; answered telephone promptly and courteously.

Checked students accurately and timely into classes and workshops using a software system.

Provided company’s programs and policy information to customers.

Ensured all students completed required paperwork/forms correctly and timely.

Worked with studio staff to support the financial goals and operational needs of the studio.

Capitol Hill Consortium for Counseling and Consultation, Washington, DC

Patient Care Coordinator

8/2017 – 5/2018

Answered phone calls, scheduled patient appointments, and collected co-payments on a timely basis

Greeted patients and assisted with satisfactory completion of inquiries.

Reviewed and processed authorization requests for all payers correctly and timely.

Verified patients’ medical insurance and processed requests for psychological testing accurately.

Compliant to HIPAA rules and policies 100% of the time.

Managed and updated electronic medical record database system accurately.

Applied a high level of ethical standards each and every time.

Adventist HealthCare Behavioral Health & Wellness Services, Rockville, MD

Bilingual Social Worker PRN

5/2017 – 7/2017

Provided immediate stabilization for short term inpatient care.

Facilitated individual/group therapy to adult patients daily.

Completed initial assessment according to documentation compliance standards for adults in a variety of settings.

Compliant to all clinical confidential, security and privacy standards. (HIPAA).

Adhered to clinic policies regarding treatment protocols, documentation, and productivity.

Pathways Inc., Fairfax, VA

Bilingual Home-Based Service Provider/Behavioral Technician

10/2015 – 9/2016

Provided Applied Behavioral Analysis (ABA) in both a home and community setting.

Consulted with other professionals on care coordination, treatment planning, case consultation, and assessment.

Developed and completed initial assessments, daily progress notes, and reports for clinical cases timely and accurately.

Computer Science Corporation, Chantilly, VA

Bilingual Customer Service Representative

12/2009 – 4/2012

Answered between 75 – 100 customer calls with an acceptable response rate daily.

Provided accurate and completed information to customers.

Compliant to the contact center scheduling requirements.

VOLUNTEER EXPERIENCE

Volunteered at Inova Health System COVID-19 Clinic entering data into the Virginia Immunization Information System (VIIS) for December 2020 and Janurary 2021.

EDUCATION

Master of Arts, Community Counseling, 1/2012 – 08/2015, Argosy University, Arlington, VA

Bachelor of Science, Criminal Justice, 8/2003-5/2007, Virginia Commonwealth University, Richmond, VA

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