Christopher Lee

* ******* *****, **** ********* NJ 08816 • 732-***-**** •adkscg@r.postjobfree.com

Education

Rutgers University - New Brunswick September 2016 – December 2018

Bachelor’s Degree in Information Technology

Christ Hospital School of Radiology September 2013 - August 2015

Joint program with Saint Peters Associate degree

Skills and Interest

Certifications: TestOut PC PRO

Programming Languages: JavaScript

Software: Microsoft Office 365, Planisware (PPM)

Operating Systems: Windows, MacOS, Linux

Interest: Hardware and Software Troubleshooting, Application Support, Network Support, CLI, AWS,PostgreSql

Professional Experience

Application Analyst - Sogeti Jun 2019 – February 2021

Provide level two and three application support for JNJ

Monitor and respond to open tickets submitted through an incident management system

(Planisware) PPM software – implement and configure based on the client requirements

Coordination and follow-through with support teams and to identify and communicate root cause analysis

Coordination with software vendors (PLW) to collaborate in the resolution of Level 3 tickets as needed

Managed servers (Development, QA, Training, and Production) with AWS Management console & CLI

Created user accounts, group roles, and configured role parameters

Service Desk Engineer - IPsoft March 2019 – June 2020

Provide support for end users in Windows 7 & Windows 8 in domain environments

Handle and resolve end user issues via telephone, incoming tickets, and onsite support within SLA

Responsibilities include break/fix, new builds out and escalation of level 2 calls

Ticketing and security measures used (ServiceNow, Citrix, and Multi factor application)

Properly document all issues in tickets and update knowledge base articles for other engineers

User Support Specialist – Foresters Financial November 2018 – March 2019

Respond to and resolve inbound Help Desk requests for technical assistance via phone, email and ticket system.

Log all help desk interactions in ticket system.

Support computers, servers, users and telecommunications systems at all locations and work closely with end users to resolve problems.

Research, analyze and troubleshoot computer systems, desktop operating systems, networking issues and application software.

Provide first response to reports of network outages and work with Network Administrator to resolve issues.

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