Manager Project
Resume:
MILAN I. BHAVSAR
SUMMARY
Technical Project Management Consultant with fifteen years’ experience leading Waterfall and Agile projects
Industry experience includes Government, Financial Services and Corporate enterprises.
Proven expert technical and business leadership in the governance of a multi-million dollar IT divisional budget, ensuring that all significant IT investments were properly planned, monitored and managed through their life-cycle.
Expertise includes three years’ experience leading Scrum meetings.
Technical Skills: Microsoft Project, Jira, Document Management Systems (80-20 DMS, Hyarchis DMS, Kofax Ascent Capture, Kofax Xtrata Pro, FileNet, Documentum, Onbase); Reporting Systems (Crystal Reports, SQL Reporting Services); Imaging and Data Capture software (BlackTie Distributed Scan, Kofax VRS, Hyarchis Document Centric Workflow, Agilepoint, Integration with IBM AS400); Program / Language Technologies (SQL, C#, .NET, Javascript)
PROFESSIONAL EXPERIENCE
COUNTY OF SANTA CLARA San Jose, CA
Technical Project Manager 2017 – Current
Worked directly under the PMO for the Public Safety and Justice Division.
Charged with creating a complex Digital Evidence Exchange system to encourage the quick release and decimation of data.
Created the Project Charter, initiated the Evaluation Committee, updated the Steering Committee, created the Statement of Work, and submitted the completed Contract Package.
Acted as liaison between various departments (District Attorney, Public Defender and Sherriff’s offices).
Increased the network capacity at two Jail facilitates by deploying Digital Evidence Tablets for Inmates to assist themselves in their own defense.
Assisted the Defense Offices with procuring solutions to verify cellular phone and smart device data.
LOS ANGELES POLICE DEPARTMENT Los Angeles, CA
Technical Project Manager 2015 – 2016
Led the efforts for multiple projects both internal and public facing.
Responsible for creating the vision and the initial plan for the project.
oThis was a detailed upgrade and migration from Documentum 4.2 to the Documentum 7.1.
oThis included a migration from Oracle 12.0.4.1 to SQL Server, including but not limited to provisioning of Azure Environment.
Detailed the hardware and software that would be needed.
Responsible for the forward public facing content that allowed community members to access the Report Distribution Service and Community Online Reporting Service.
Responsible for the entire upgrade path for the Electronic Content Management System.
MAXIMUS INC. Rancho Cordova, CA
Project Manager April 2013 – October 2014
Collaborated with ECM Lead Delivery Engineers and Infrastructure Engineers to design, build, implement, and enhance current and next-generation document image and processing solutions, including interfaces between core business applications and DMS systems.
Provided technology leadership to a project team in order to build and integrate solutions that realized the business enhancement promises of implementations.
Deliverables supported rapidly growing document volume while deriving immediate positive impact on business process quality and efficiency, with technologies including autoclassification, handwriting recognition, OCR, and Web Services to interface with core systems.
This role was focused on delivery of Content Management Solutions using the Kofax Capture toolset including KTM, Image Trust, Hyland Onbase, Filenet 4.5 and various back end repositories.
Also configured and administrated the ActiveFax/RightFax solution.
As the Hyland Onbase Administrator, designed the solution, configured the product and led the team during the installation and delivery phases of the project.
PYRAMID CONSULTING Atlanta, GA
Project Manager / Solutions Architect March 2012 – February 2013
Client: Sun Trust Bank
Shared responsibility with the Project Manager for the overall success of project implementations including transition to customer support as well as for client satisfaction.
Responsible for the technical resources (application developers) assigned to the client project and ensuring the development effort was completed consistently and on schedule.
Had insight into the statement of work for all project tracks and effectively led technical design, development, and support.
As the Solutions Architect, was responsible for creating the vision and the initial plan for the project.
Detailed the hardware and software that would be needed.
Created the Service Level Agreements for input/output and the data flow.
Was the Technical Lead and Solutions Architect on two projects, one of which had multiple components:
oThe first project was a records conversion where multiple Filenet and IBM CMOD repositories were to be combined into one directly accessible ECM featuring Filenet 4.5. This was a complex migration due to the number of Filenet Repositories and the disposition of banking records.
oThe next project had both a monetary and nonmonetary component and while treated as a single project each could easily be justified as one.
The bank was in a position to outsource the processing of paper and reduce courier costs. We utilized the multipage scanner printer devices as nontraditional image capture and moved the image processing to a 3rd party vendor. The images were then delivered to Viewpointe.
ACCENTURE Bartlesville Oklahoma
Imaging/Document Management SME October 2011 – March 2012
Client: ConocoPhillips
Provided oversight for Upgrades and New Batch Classes while the client upgraded from Accent Capture 7.0 to Kofax Capture 9.0.
Responsible for all aspects of Ascent Capture to Opentext Livelink. Beginning with Hardware Consultation, configured and tested setups for specific implementations of Kofax Ascent Capture and KTM 5.0 along with connections to SAP and ActiveFax/RightFax.
Offered recommendations for setup and provided detailed leadership to the Scanner Professionals.
Worked with Hyland Onbase and SAP.
Responsible for maintaining and refining the back end repository. This included but was not limited to installing the Repository, maintaining updates and configuring the repository.
PROBYS DELOITTE Springfield, IL
Document Manager / SME March 2011 – August 2011
Client: State of Illinois, Dept of Human Services
Provided oversight for all upgrades, configuration, testing, and implementation of Batch Class requirements.
Responsible for all aspects of Document Capture to IBM Content Manager.
Beginning with Hardware Consultation, configured and tested server setups for specific implementations of Kofax Ascent Capture and KTM 5.0.
Offered recommendations for setup and provided detailed leadership to the Installation Professionals.
Configured, deployed, and upgraded Kofax Batch Classes for both English and Spanish Languages with specific detail given to custom page separation.
Recommended setup, attributes, and configuration of IBM ECM employing IBM DB2 Database.
All code was entered and new builds were employed using ClearQuest and ClearCase.
Fax submissions were entered with the RightFax Kofax Connector.
DEPARMENT OF ENERGY Germantown, MD
eManagement Livelink Administrator November 2010 – March 2011
Provided oversight for all upgrades, configuration, testing, and implementation of Batch Class requirements.
Created and reported daily and weekly information.
Responsible for all aspects of Document Lifecycles.
Beginning with Hardware Consultation, recommended, configured, and tested server setups for specific implementations of Kofax 7.0 and KTM 4.5.
All software installations and configurations regardless of location (either onsite or remote) were configured. Created Custom Kofax Release and Validation Modules per Client Specifications.
Duties also included enforcing standardized architecture, estimating work, and performing code reviews for both the Federal workers and internal eManagement employees.
TENG & ASSOCIATES Chicago, IL
Database Manager / IT Project Manager November 2009 – November 2010
BAF, Bagram Afghanistan
Provided oversight directly for the United States Army Corp of Engineers.
Tasked with a 55 million dollar project, created both operational and strategic development and implementation plans and provided management and oversight in the execution of the plan for an array of IT / Database solutions.
Headed all In-Theater Communications, such as 14 remote Hu Band Satellites and IP Phones.
Negotiated the contracts between Satellite Communicates Providers on behalf of USACE.
Signed off on and ordered all In-Theater hardware and software on behalf of USACE
Duties included creating a data structure and transmission of classified intelligence reports.
Acquired Department of Defense Secret Level Clearance.
While in theater, was the direct contact between the Military and the data collected. Commonly wrote complex SQL queries, created reporting matrixes, and isolated areas of interest that could be automated. Commonly wrote automation scripts utilizing stored procedures, views, temporary tables, and triggers.
EMERALD SOFTWARE GROUP Alpharetta, GA
Senior Applications Engineer July 2006 – May 2009
Managed day-to-day operational activities. As the network and computer administrator for the main corporate office, provided full time support to all computer systems, verbal and written communications between Clients, R&D, Management, and Professional Services teams which would articulate design considerations, performance, and operational characteristics for all projects.
Responsible for conflict management between the clients and development team.
While collaborating with all parties on complex design issues, was solely responsible for document management and client side support.
Utilized technical expertise to consult on a broad range of engineering design programs for Sales, Marketing, and Management.
Document Manager – Kofax, Hyland Onbase, Hyarchis, 80-20, Documentum, FileNet, AS400 and additional ECM
Worked directly with clients in the administration of Centralized Document Capture Environments and directed the ECM.
Responsible for all upgrades, configuration, testing, and implementation of Batch Class requirements; while ensuring all security concerns while creating standard Batch Class Release Modules.
Also created and reported daily and weekly information.
Responsible for all aspects of Document Lifecycles.
Beginning with Hardware Consultation, recommended, configured, and tested server setups for specific implementations of Kofax (Accent Capture, VRS, Xtrata, and Xtrata Pro), 80-20 DMS, Hyland Onbase, DMS, Web Content Manager, and Document Centric Workflow and FileNet.
All software installations and configurations regardless of location (either onsite or remote) were configured. Created Custom Kofax Release and Validation Modules per Client Specifications.
CHECKCARE SYSTEMS Duluth, GA
IT Manager February 2004 – June 2006
Was the network and computer administrator for the main corporate office in Duluth GA and 2 satellite offices.
Provided full time support to all computer systems starting with check recovery, sales support, client support, and general accounting.
Responsibilities included direct client support for terminal programming, hardware maintenance, file transfer of negative check data, database conversion, and VPN support.
Used Kofax Software to image checks and begin workflows for automating check routing for the collections departments. Metadata was entered into SQL Server and processed to outgoing letters and emails.
Responsible for creating a general ledger type accounting record using a SQL Database. This system was used to automate accounting roles and facilitate the process of recording and reporting daily and monthly financial data. This data was also modeled for future forecast.
ALLEGIANCE TELECOM Buckhead, GA
Corporate Account Executive December 2001 – January 2004
Focused on prospecting, qualifying, and closing business opportunities within an assigned territory. This was accomplished through telemarketing, targeted campaigns, and outside analysis leading to outside sales opportunities. After a thorough analysis, I would recommend, based on experience and expertise, the most cost effective and efficient system to maximize their productivity.
POWER AND CONTROL CONSULTING INC. Huntsville, AL
Government and Corporate Sales Manager January 2002 - May 2003
Developed new accounts and customer base, developed relationships and initiated the bidding process. Penetrated and developed territories and established residual revenue streams. .
INTELLILINK SERVICES, INC. Knoxville, TN
Regional Manager / Technical Consultant 2000 – November 2001
Worked directly with small business owners and managers. Advised, installed, supported, and trained on the benefits of computerized inventory control system. Understanding client needs and function, customized integrated systems to directly address those concerns. Retooled employees using NACS standards and guidelines. Automated ordering and receiving processes.
Responsible for structuring billing and payment, resourcing employees and equipment, budgeting and reporting of all time, travel, and expenditures. Created daily, weekly, and bi-monthly progress reports. Addressed specific customer concerns regarding quality and performance of employees, products, and services. Schedule activities to maximize profit potential while coordinating customer needs.
NOVA INFORMATION SYSTEMS Knoxville, TN
PC/ Technical Service Representative 1997-2000
Worked directly with merchants, PC program vendors, Visa, MasterCard, and agent bankers. Duties included technical support of point of sale POS computer programs and CDPD (cellular data packet terminals), Product testing and troubleshooting, Data analysis and reporting of specific programming flaws.
EDUCATION
University of Tennessee, Knoxville, Tennessee
Bachelor of Arts, Chemistry 1996
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