Sales Manager, Retail Manager
Resume:
LISA
BINEDELL
RETAIL & SALES MANAGER
PROFILE
I am an energetic and creative
individual with 23 years of Sales
experience, overlapping with 8 years
Retail Management experience. This
skill set is a dominant feature in my
career, however having been in the
work force for nearly 30 years, I
consider myself to be multi-skilled in
many other areas of business, people
management and training. I learn fast
and apply myself to new challenges
enthusiastically. A good fit for me is a
position where I am able to mentor
and develop people in an
autonomous environment.
CONTACT
PHONE:
EMAIL:
***********@*****.***
ADDRESS:
17 Melville Ave, Pierre van Ryneveld,
Centurion, 0157
REFERENCES
Andrew Jones
District Manager Luxury
Starboard Cruise Services
******.*****@***************.***
WORK EXPERIENCE SUMMARY
STARBOARD CRUISES SERVICES - Retail Manager Luxury Division 8 Years
Starboard Cruise Services is a premier international retailer in the cruise industry. My role is to manage the duty-free outlets onboard various luxury cruise ships.
SELF EMPLOYED - Freelance Sales Agent
6 Years
As a Freelance Sales Agent I worked with small businesses on a short-term basis to generate leads and improve their company sales. NETSTAR – Senior Corporate Account Manager
8 Years
Netstar is a vehicle tracking and fleet management company. Initially I started as a Sales Executive and was later promoted to a role of managing a portfolio of premier blue-chip clients.
Prior work experience 1991 – 2006 is centered around sales and hospitality industry, a detailed description is available on request. EDUCATION
PRETORIA HIGH SCHOOL FOR GIRLS
1987 - 1991
Grade 12 Senior Certificate with university exemption Subjects
Maths, Accountancy, Biology, Geography, English, Afrikaans KEY PROFICIENCIES
Proficient Advanced Superior
Leadership
Business Acumen
Drive for Sales
Customer Focus
People Development
WORK EXPERIENCE RESPONSIBILITIES PROFILE
STARBOARD CRUISES SERVICES - Retail Manager Luxury Division December 2012 – Date
My role is to manage the duty-free outlets onboard various luxury cruise ships. Motivate and coach a sales achieve/exceed sales and promotional targets.
Create and execute plans to drive sales. Lead the team of minimum 10+ people. Deliver an outstanding guest experience.
Promote high quality retailing standards. Maintain excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue. Train and coach sales team on Starboard’s standards – product knowledge, selling techniques, asset protection and guest service. Manage inventory with an emphasis on asset protection. Live and work abroad on ships for 6 months continuously. Assess and develop talent, in order to build future leadership pipeline. Build relationships at all levels of onboard management, in order to partner and influence business decisions.
Manage time effectively through prioritization. Analyze and report sales and talent data to corporate office.
Strong interpersonal and leadership skills. Strong verbal and written English language skills. Proficiency in MS Excel, Word, Outlook and PowerPoint. SELF EMPLOYED - Freelance Sales Agent
June 2006 – October 2012
As a freelance sales consultant I represented various businesses and companies that manufacture or sell products or services and work with them to achieve their sales goals. I would work on a commission only basis to seek out new clients and generate leads to improve company network and sales opportunities
Everyday job duties include growing a business’s customer base through outreach, writing sales contracts, updating proposals, and negotiating prices for services. Qualifications for this career include years of experience in sales, a broad knowledge of various markets, and strong communication and research skills. Self-motivation, high levels of organization, discipline, resilience and drive for results was key to being prosperous Being self-employed, I managed my own finances and budgets. I had to market my skills and network to find new clients for myself. As an independent operator I required small business and entrepreneurial skills to be successful.
NETSTAR – Senior Corporate Account Manager
November 1998 – March 2006
As a Corporate Account Manager, I was required to drive revenue growth through strategic relationships with high-value clients. Extensive sales experience and training in advanced selling techniques. Manage sales strategies to attract and retain significant corporate accounts. Strong relationship building skills to connect with a wide variety of clients. Training in interpersonal skills and neuro linguistics to build relationships and trust.
Strong negotiation skills to maintain company profitability and client benefit. Teamwork and collaboration with different departments and professionals to support he client’s best interests. Critical thinking and analysing each situation and client to come up with recommendations. Networking and communication with other professionals in the industry to keep informed and ahead of trends.
PRIOR WORK EXPERIENCE
Value Truck Rental
Sales Executive
Feb 1998 – Oct 1998
The Don Suite Hotels
Internal Sales Manager
Feb 1996 to Feb 1998
Centurion Lake Hotel
Reservations Manager
Dec 1994 to Feb 1996
Manhattan Hotel
Receptionist
Aug 1994 to Dec 1994
Casual Worker
Restaurant Waitress
Dec 1991 – Nov 1993
4 YEAR ACHIEVEMENT OVERVIEW
Consistently evaluated overall at
“Exceeds Expectation” on “End of
Contract Performance Review”.
Coached and trained 5 Assistant
Managers into position.
Coached and mentored 2 Retail
Managers into position.
Developed 23 Sales Associates into
specialist positions.
Received nomination for “Manager
of the Month” 4 times. (Most recent
February 2020)
Have received acknowledgment
for leading sales vs target and been
in “Top 10 Ships” across the
Starboard fleet of 10 Cruise Lines
and 90 Ships 7 times. (Top ship was 3
times out of the 7).
Received 3 out 3 performance
bonuses for achieving excellent
below budget results in annual
“Physical Inventory”.
CORE COMPETANCIES
RESULTS LEADERSHIP
Drive for results – strong business acumen, gather information and analysis data to create winning strategies to achieve sales targets and move the business forward.
Customer focus – understand the customer needs and hold the team accountable for creating exceptional customer experience. Strategic perspective – understand critical success factors and how they impact the company as a whole, be a credible change agent and champion company initiatives.
Operational excellence – understand and utilize tools, resources, directives and operating systems to deliver consistent high-quality results across all aspects of the business.
PEOPLE LEADERSHIP
Communication – active listener, encourage ideas. Present information clearly and concisely through both formal and informal interactions and documents.
Coach and Develop - accurately assesses strengths, development needs and potential of team members. Motivate and empower others to achieve and excel. Develops key skills for promotion and leadership pipeline.
Build High Performing Teams - promote team work and lead by example. Create a spirit of inclusiveness and positive work environment.
Manage Conflict - address conflict directly and in a timely manner. Settle conflict and disagreements productively.
PERSONAL LEADERSHIP
Builds Professional Relationships - partner and perform in multi-cultural groups. Maintain an appropriate level of professionalism and communication with the team, office and partners.
Accountability - take ownership of the business and people. Embrace learning opportunities and feedback to advance skills. Time Management, Planning, Organizing - complete tasks in a timely, efficient and productive manner. Organizes team work efforts and follow up to completion.
Integrity - demonstrate sound business ethics and show consistency between values and behavior. Follow through on commitments and behave in a fair and ethical manner towards others. PERSONAL INTERESTS
o Travel
o Self-Improvement
o Cooking
o Wild Life Preservation
o DIY Home Improvements
o Lions Club Member
FAVORITE QUOTES
People who say it cannot be done
should not interrupt those doing it.
- George Bernard Shaw
Whether you think you can or think you
can’t, you’re right.
- Henry Ford
PERSONAL NOTE
I have had a very happy and successful
career in Cruise Line Retail. Development
opportunities were surfacing and I had
intended on another 2 – 5 years in the
industry. However, recent global events
have forced me to reconsider my
options and seek out a new career path.
I hope to find a place of work that is
equally challenging and rewarding and
delivers high volume of job satisfaction.
Contact this candidate