Manager Executive

Danielle Nast, V.P. of Operations

703-***-**** * ********.****@*****.***

Executive Summary

An accomplished, strategic, and analytical manager and quality control professional offering a combination of financial, business and operational expertise.

A respected leader of large, cross-functional teams of over 3,000 analysts and field personnel with expert communication and interpersonal skills.

Reaching 20-year track record of managing initiatives that improve the bottom line, enhance profitability, and facilitate business operational precision.

A multi-tasking executive that exhibits cross-functional expertise across departments.

Experience

ISN Corporation June 2012 – Present

Vice President of Operations

Serves and has served as Vice President of Operations of a $34M revenue portfolio and P&L on more than 30 plus nationwide government efforts, including a dozen of CTP Tobacco Retail Inspections contracts, the USDA SNAP Nationwide Store Visit Program, FDA Third Party Recall Audit Check Program, US Marine Corp Housing Property Support and worldwide DoD Humanitarian Cargo Inspections.

Responsible for executing and performing on 33% average growth year over year with improved government CPARs while maintaining above par margins and profitability.

Achieved CMMI Level 3 Certification and Recertification of Operations as well as ISO 9001.

Leads at all levels of contract proposal capture, writing and executive review.

Accomplishes financial performance year over year while resuming customer satisfaction and employee satisfaction with little to no attrition.

Acquires new business from existing programs, above base contract, from change orders, modifications, etc. while also winning re-competes.

Oversees all aspects of quality control to identify and correct issues, escalate problems, monitor compliance, refine processes, and design structure and protocol that ensures quality services; assists in advancing and growing projects and performs risk assessments and risk mitigation plans for each project.

Responsible for day-to-day oversight of multiple projects, project managers, and support personnel of several federal contracts; implements and maintains program specific policies and procedures to ensure effective, efficient and profitable operations; very low attrition.

Oversees the completion of accurate and thorough reports for submissions on tight deadlines in high volumes; provides operational management and customer service support to prestigious federal clients.

Responsible for establishing, monitoring, and achieving corporate, program and personnel performance goals.

Develops and manages strategies, processes and enabling technologies to help the organization acquire, develop, and retain the best possible results.

OMNIPLEX World Services October 2011 – May 2012

Operations Manager, OMNISEC Int’l Security Services, Inc.

Provided total security solutions including staffing, planning and managing complex and intricate security installations and physical protection to government and commercial settings.

Oversaw and monitored existing security contracts which provide a wide variety of cleared armed and unarmed physical security support services for of civilian, military and government personnel protection.

Developed and managed highly effective processes, tools, and procedures to ensure highest level of service on all contracts.

Promoted direct communication throughout the chain of command to ensure fast response at all levels of operation.

Constructed and managed financial performance to ensure proper performance, billing and pay within contract requirements.

USIS Federal Background Investigations, LLC August 2000 – July 2011

Director of National Projects, Operations August 2009 – July 2011

Served as deputy to the VP of Operations of a Federal Background Investigations Company for OPM in sharing responsibilities of Operations $5M P&L with operational oversight responsibility of $400M in revenues.

Served as a cost control manager; identifies, analyzes and reports revenue enhancing and cost control opportunities and results to Company’s Executive Committee. Results enabled the company to achieve $15M savings/$309M in FY10 (5% reduction of total costs) and $12M savings/$272M in FY09 (4% reduction of total costs).

Assigned national role for the deployment and management of productivity measures serving a staff of 3000.

Designed and managed a consolidated financial reporting and control system which provides weekly and monthly accounting results of all the business cost control and productivity activities.

Integral part of proposals including high visibility of national security contracts.

Senior Manager of Productivity and Reporting June 2008 – August 2009

Monitored, analyzed, and reported the operational performance of multi-faceted financial activities.

Created, managed and disseminated all divisional metrics and performance indicators enabling success and optimization, intelligent investment, and for data driven decisions for a staff of 3000.

Designed and delivered operational process improvements and production drivers aligned to meet top/bottom line business targets for 2009.

Business Unit Operations Manager July 2007 – September 2008

Managed and delivered all aspects of security operations, management, and administration of a 400+ person, $65M dollar revenue Business Unit in the Washington DC Metropolitan area.

Constructed and implemented structural plans for operational efficiency through financial planning and reporting, staffing needs, workload research and analysis, quality enhancement programs, and process improvements.

Directed a professional and analytical staff to monitor, analyze, and report the operating performance of their unit’s multi-faceted financial business.

District Manager February 2003 – July 2007

Selected, trained, facilitated, and effectively managed performance of a 130+ person, $14M revenue District P&L.

Recognized for top performance in retention of my staff of 130+ with effective communication and performance management (Below 10% Attrition).

Associate District Manager April 2002 – February 2003

Investigator August 2000 – April 2002

Skills and Certifications

VP of Operations with leadership of 500+ simultaneous nationwide/worldwide field staff performing inspections & compliance checks.

Experienced communicator with strong interpersonal skills, including direct experience communicating and coordinating with government officials to address issues and improve programs.

Quality Control professional with the knowledge, practices, tools, and leadership to ensure quality at every stage of service delivery.

Effective management strategies to perform on large-scale projects involving field staff, analysts, deputy managers, and other support staff, including subcontracts

Active DOD Top Secret Security Clearance

USIS Level 2 Leadership Academy, 2008

USIS Mentoring Program, 2008

CMMI Level 3 Certified for both Services and Development, 2020

Education and Training

Saint Joseph’s University Philadelphia, PA

Master of Science in Criminal Justice, received 2000 (Graduate Assistant)

Bachelor of Science in Criminal Justice, received 1999

Key Accomplishments

Reaching 20 years of executive management experience

Vice President of Operations with leadership of 500+ simultaneous nationwide field staff

20 year track record of managing initiatives to reduce backlogs and maintain high volumes of deliverables while ensuring quality, integrity, security and timeliness of delivered services

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