WaitressiMental Health, day and night carer(at home) and Customer Care
Resume:
Curriculum Vitae
Profession:
Sales and Marketing/Customer Services/ Waitressing/Bar Work/Care
Date:
-
Personal Details
Full Name:
Natasha Simone Keen
Address:
** ****** ****, **** *****, Birmingham, West Midlands Leominster Address: 73 Millers Close, Leominster, HR6 8BP
Postcode :
B280rs
Telephone Numbers:
Daytime:
Evening:
Mobile Number:
NI Number:
PG254311D
Email address:
*********@*****.***
Please indicate if you are happy to receive correspondence via your e-mail address, e.g. Invite to Interview Letter.
YES / NO
Employment History
Name/Address/Tel. No. of Employer:
Dates (From/To)
Job Title and Salary
Responsibilities
Toys R Us
August 2016- January 2017
Cashier
Floor Assistant
Serving customers on the till, stock management, cashing up and ordering products. Shelley Farm Fryer
June 2016-2017
Front of house Standard pay scale for a 16 year old. Served Fish and Chips, operated the till. Prepped food and cleaned the shop. Ruchie (Indian Restaurant)
April 2018-July 2018
Front of house waitress
Served customers front of house. Responsible for several tables, Dealt with customer relations and complaints. Operated the till and various machines. Page 1 of 2
Istanbul Restaurant
April 2017- Septembe r 2018
Front of house waitress
Served customers front of house. Responsible for several tables, dealt with customer relations and complaints. Operated the till and various machines. Helping Hands and Berkley Care Group
November 2018- March 2019
Carer
Depending on my client my responsibilities varied- mostly my role was to ensure that my client was happy, healthy and was given the right care and medical attention. Sitel Waitrose Customer Care
April 2019- current
Customer Service Advisor
Made sure that customers were happy with the service and complaints were dealt with professionally and ensure that customers leave the call/email content with the outcome. During my time there I was offered two promotions, one of which I have been training to work with the Fusion(I.T team) to ensure that the website was working for all customers and deal with customers that needed access to the website when it was down/not working. Page 2 of 3
Secondary Education
Relevant Qualification
Result/ Grade
School/College
Date Obtained
GCSE’s:
Maths
English Literature English Language French
Drama
Product Design Media
English Language AS Level
A Levels:
English Literature
English Language
C C B C C B C
C
C
E
Alderbrook School
Solihull Sixth Form
Solihull Sixth Form
2011-2016
2016-2018
Relevant Skills and Experience
Please demonstrate here how you meet the criteria on the person specification. You can include experience or knowledge you have gained through paid or unpaid work. This statement will be used to assess whether you will be invited to interview/assessment. Page 3 of 4
Experience:
I am a very polite and professional person to have on your team, with experience in customer services, working on tills and on shop floors in numerous environments, such as in various restaurants and shops. I have a proven ability to “up sell” products and have familiarity with POS system and common machinery used in the business industry e.g. tills, coffee machines etc. I am fast at learning new systems and can communicate effectively using ICT and various types of software. I also have effective math skills, which I have had to use on many occasions when calculating customer bills.
I am confident with customers and am able to meet their needs with professionalism and courtesy. I am a fast learner and I am always willing to learn new skills and techniques in an effort to develop my abilities. I am good at organising and working collaboratively with others to make an effective team player. I am a ‘hands on’ person, being able to adapt to different tasks and situations. I have good people skills as I have the confidence and ability to approach people and have conversations in a working environment. I have also had to deal with challenging situations when customers have had grievances to address.
I really enjoy working with people and have received many compliments for my waitressing skills by customers who have often rewarded me with generous tips. Customers have often praised me for my professional, polite attitude and for the care and attention; I have given them during their meals. I recently served one of the managers who worked at ‘Purple Bricks’ in the West Midlands region and he encouraged me to get in touch if I was ever interested in a career with the company as he felt I would have the right skills set and aptitude for the job. I sadly lost contact with him but despite this, I decided to take his advice and give it a shot. Hobbies or outside interests
Page 4 of 5
Finally:
As a young person, I like to enjoy a busy and vibrant social life with my friends and family. On occasions, I travel to London to stay in and around Kensington for weekends away with my Mum or Dad to explore London and its many attractions. In particular, we enjoy a good West End play after a nice meal out and a cocktail or two in some of the best bars in London. On special occasions such as for Birthdays we sometimes book table’s at Michelin restaurants such as Simpsons, Turners and Purnells as we love a bit of fine dining and class ourselves as ‘foodies’. My Mum is an amazing cook and she has taught me some great skills in the kitchen so I help to cook meals for my siblings and parents on some weekends. My favourite meal I like to cook currently is the French dish ‘Duck with Dauphinoise potatoes in a red wine jeu.
Since I was the age of 4, my family and I have travelled to the Charente in France for our Summer holidays. The climate there is fantastic and the slow French way of life is so relaxing. We have had some amazing times out there and in particular, the food we cook and eat in France is worth the journey alone.
I used to practice Wado Ryu Karate in my younger days and achieved a brown belt after many years of training, which was quite an achievement for me and one I was really proud of. I used to fight in competitions and won quite a few trophies. I now prefer to train in my local gym to keep fit and relieve stress. I still train with my Dad on focus pads sometimes and he teaches me some great self- defence techniques as he keeps telling me, ‘’you never know when you might need it Tash’’! On less frantic weekends, I prefer quiet nights in and love getting cosy under a blanket in front of the TV. I love doing family time on such weekends when we chill out, have a nice 3-course meal and a cheeky bottle of Proseco. I also love a good movie and my favourites are presently, ‘Catch me if you can’, ‘Avatar’ and the ‘Hobbit Trilogy’.
References
Please provide details of two referees, one of whom must be your current or most recent employer. Family members may not be used as referees. Any offer of appointment will be subject to references which are satisfactory for our purposes.
First Reference (current or most recent employer)
Do you wish to be consulted before this referee is approached? YES / NO
Referee name:
Martin Tuck
Job title:
Coach at Sitel Waitrose
Organisation:
Sitel
Full Postal Address:
Telephone No:
Email address:
Relationship to you:
Coach/Friend
Second Reference
Do you wish to be consulted before this referee is approached? YES / NO
Page 5 of 6
Referee name:
Job title:
Organisation:
Full Postal Address:
Telephone No:
Email address:
Relationship to you:
Declaration
I confirm that the information contained in this application is, to the best of my knowledge, correct. I understand that my application may be rejected or that I may be dismissed, without notice, for withholding or giving false information. I give my consent to the processing of data contained or referred to in this application in accordance with the Data Protection Act 1998 and subsequent legislation.
Signed:
Natasha Simone Keen
Date:
-
Page 6 of 7
Page 7 of 8
Disability
Do you consider yourself to have a disability within the terms of the Equality Act 2010? Disability in this context is defined as any physical or mental impairment, which has a substantial and long-term
(over 12 months) adverse effect on your ability to carry out normal day-to-day activities. Yes
No
Prefer Not to Say
If yes, please indicate which category best describes your disability (please indicate with a ): Visual Impairment (not corrected by spectacles or contact lenses) I wear glasses.
Hearing Impairment
Learning Disability
Long standing illness or Health Condition
Mental Health Condition
Mental Illness
Mobility Impairment
Back injury from 2016(does not effect my work ever) Neurological Condition
Physical Co-ordination difficulties
Physical Impairment
Reduced Physical capacity
Speech Impairment
Sensory Impairment
Other
Sexual Orientation (Please indicate with a )
Bisexual
Gay Woman/Lesbian
Gay Man
Heterosexual/Straight
Yes
Prefer not to say
Page 8 of 9
Religion or Belief (Please indicate with a )
Buddhist
Hindu
Muslim
Christian
Sikh
Jewish
Other
No religion or belief
yes
Prefer not to say
Page 9 of 9
Contact this candidate