Service Representative Customer Care

Antonio Benjamin Rafael P. Arnaldo

Blk **, Lot **, Cadiz St., San Antonio Heights,

Sto. Tomas, Batangas

Mobile No. 091********

Email Add: **********.*********@*****.***

Current Location: Sto. Tomas, Batangas

Availability: I can start work as soon as possible

Personal Data

Age: 38

Date of Birth: July 18, 1981

Gender: Male

Civil Status: Married

Height: 182.93 cm

Weight: 97 kg

Nationality: Filipino

Religion: Catholic

Work Experience

Property Consultant- 2016- Present (Freelance)

Assist clients to make sound property-purchasing decisions.

Find clients in need of consultancy services through cold-calling, advertising, and business presentations.

Analyze market trends and demographics to identify the most sought-after and profitable areas.

Consult with clients to identify their needs, preferences, and financial concerns.

Develop strategies to increase the value of properties for clients looking to sell.

Conduct negotiations with real estate agents on behalf of clients.

Communicate with legal counsel to prepare sale and lease documents.

maintains a database of residential, industrial, and commercial properties in the market. I may assist investors in making purchase of properties that meet their requirements... As part of my duties, i assist in the resolution of issues with property residents or tenants.

Manage a pool of Real Estate Brokers and Agents.

1.Customer Service Representative

SiriusXM- Collections Non-Pay

Results Companies

December 2016-June 2017

Lipa City, Batangas

2. Customer Service Representatative

(T-Mobile)

Expert Global Solutions (Alorica)

May 9, 2016-November 4, 2016

Philexcel, Clarkfield, Pampanga

3. Agent (CSR)

Customer Care

(Sprint)

Iqor

Sept 1, 2015- May 9, 2016

Bldg 36 &37, Berthaphil 2, Jose Abad Santos Ave., Clark Freeport Zone,

Pampanga, Philippines

answer calls and respond to emails

handle customer inquiries both telephonically and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

document all call information according to standard operating procedures

complete call logs

produce call reports

4. English Teacher

Duration: June 22, 2015-Aug 15,2015

Company: IBTCore, Clarkfield, Pampanga

Job Description:

Communication Skills: You must be able to speak clearly to students, other teachers, parents

and administration officials.

Instruction Skills: You will have to explain new ideas and unfamiliar concepts with authority

and in a clear and concise way so that students can understand. You must work to keep the

students' attention

Writing Skills: Teachers write progress reports, notes home, and in the case of postsecondary teachers, publish research. Writing skills are critical.

Patience: The students you work with will have different backgrounds and abilities. Patience

will help teachers deal with students who act out or have trouble following the material.

Creativity: Teachers have to find ways to involve students into their lessons. Additionally,

teachers may have to work with different learning styles to get the most out of each student.

People Skills: Engaging parents and creating healthy relationships with students and faculty

will help create a quality learning environment.

5. Position: Publisher/Editor-in-Chief/Owner

Duration: November 2013-Present

Company: Central Luzon Herald Publishing

Location: Central Luzon

Job Description:

Manage all the day-to-day operations of the publication, such as a newspaper,

advertisements, trade publications or academic journals. I oversee and ensure that each

issue is released on time.

I am responsible for hiring, especially of the assistant editors. With the assistant editors,

the editor-in-chief creates the editorial board, or outline, for each of the publications'

editions or issues.

I review all articles and photographs for accuracyas well as potential libel or slander, and provide suggestions, if needed, about anychanges to make before the publication goes to press or is released digitally. Layouts

and design need approval by the editor-in-chief. In the end, the editor-in-chief has the

final word about which stories and photos get published.

Has the responsibility of drawing up budget proposals.

I generate ideas for new ways of doing things, such as using new technology and

implementing ways to increase readership and how to utilize new media.

6. Position: Customer Service Representative

Duration: 2012 (3 months)

Company: Eperformax

Location: 2nd Floor, BPI Buendia Center Senator Gil Puyat Avenue Makati City 1200

Department: Operations (Paypal)

7. Position: Customer Service Representative

Duration: May 3, 2011- June 18, 2011

Company: Cybercity Teleservices

Company Industry: BPO

Department: Operations

8. Position: English Tutor

Duration: June 6, 2010-Febuary 20, 2011

Company: MELD ( My Language English Dish)

Company Industry: Education and Training Services

Department: Faculty

Location: Bf Homes, Paranaque

Job Description: Teach English to Korean, Japanese students.

9. Position: Chief Inspector (Officer-in-Charge)

Duration: January 1, 2000-November 26, 2005

Company: Asuncion Private Market

Location: Asuncion Street, cor. Zaragoza Street, Divisoria, Tondo, Manila

Company Industry: retail and merchandise

Job Description:

Responsible to the Board of Directors/Advisory Committee (the Board), the farmers’

market

manager plays an integral role in the operation of the farmers’ market. The position is

responsible for the day-to-day operations of the market, working with market vendors

and

other stakeholders, both internal and external to the market. In addition, the position

works

closely with the Board to ensure that strategic plans for the organization are developed

and implemented.

Responsibilities

1. Board-Management Relations

a. Work closely with the Board to develop a reporting process so the Board is

always aware of issues in the market as well as projects being worked on and

progress on those projects.

b. Work with the Board and committees to develop and implement a strategic plan

and annual action plans.

c. Attend Board meetings as required.

2. Market Rules

a. Work with the Board and vendors to develop market rules and ensure they are

reviewed and updated annually.

b. Ensure all vendors, both new and returning, are given a copy of the rules at the

start of the market season.

c. On a day-to-day basis, interpret the market rules for vendors and others in a

consistent and fair manner. In some cases, this will result in disputes which need

to be escalated through a dispute process designed by the Board.

3. Dispute and Emergency Resolution

a. Responsible for mediating disputes between vendors or between vendors and

customers. In some cases, this will result in disputes which need to be escalated

through a dispute process designed by the Board.

b. Work with the Board to develop and implement an emergency readiness plan.

4. Regulatory Compliance

a. Have a working knowledge of legislation and associated regulations, both

provincial and federal, which impacts all the vendors in the market.

b. Ensure vendors and the market operations are in compliance with all local

bylaws and provincial and federal legislation. 2 December 2010

c. Responsible for prohibiting vendors from selling their products until they are in

compliance with all applicable legislation.

d. Work closely with the local public health inspector and other agency inspectors

to ensure regulatory issues are addressed within the market and by the vendors.

5. Record Keeping

a. Work with the Board to develop and implement a table fee collection process.

b. Maintain accurate and complete records on the market and vendors throughout

the year.

c. Complete required paperwork by January 31 of each year.

d. Approve and process all bills incurred by the market.

6. Vendor Recruitment, Selection and Retention

a. Work with the Board and/or Vendor Selection Committee to determine the

optimal market mix, always keeping in mind the 80/20 rule.

b. Actively recruit vendors to meet the optimal market mix.

c. Ensure all new and returning vendors complete an application form listing their

contact and product information.

d. Work with the Board and/or Vendor Selection Committee to select vendors for

the market.

e. Hold vendor information meetings at least once per year and as issues arise

throughout the market season.

7. Communications and Market Promotion

a. Represent the market in meetings with external stakeholders, building positive

community relations.

b. Communicate respectfully with vendors, board members, sponsors, inspectors

and other stakeholders.

Education

College Level (Undergraduate)

Information Technology/ Marketing

Course: Cisco Networking Technology-Information Technology

University: De La Salle University- Dasmarinas

Location: Dasmarinas, Cavite

Date: June 2008- June 2009

Skills

1. Driving 15 years

2. English Tutoring 15++ years

3. Computer Applications

4. Financial/Market Analysis

5. Logistics

Trainings and Seminars

Date: Topic/Course Title

April 1, 2011- April 15, 2011- Global Call Center Education Program, CCIS Educational

Foundation, Bldg 2528 Corporate Office, Cybercity IT Park, Clark Freeport Zone, Clarkfield,

Pampanga

January 19, 2008-Febuary 10,2008- WCT Academe, Speech and Etiquette Workshop by Ms.

Valerie Cruz Tapalla at WCT Academe, Greenhills, San Juan

Character References

Ranidel De Ocampo

PBA Player

Meralco Bolts

Mobile No. 091********

Arwind Santos

PBA Player

San Miguel Beermen

Mobile No. 091********

Benjamin Palma-Gil

Businessman

Mobile No. 091********

Val John Perez

All Nations Placement Agency

Mobile No.- 091********

Mr. Gilbert Lee-

Manager Help English, IBTCore,

Mobile No.-090********

Contact this candidate