Service Manager
Resume:
SRUTHI KRISHNA R
adks3m@r.postjobfree.com
Mobile no:
Career Objective:
To effectively utilize my skills and experience to contribute significantly to an organization that provides a stimulating and competitive environment as well as long term growth. Experience Profile:
• Having 8 years of IT experience with Wipro Technologies.
• Currently working as quality analyst in Health domain
• Worked on various projects in LOTUS NOTES and SAP BO 4.1 & 4.2
• Having 2 years of experience in JIRA, HP ALM, tru VAULT and Solution Manager
• Having 2 years of expertise in IBM Lotus Notes 8.5 Domino Admin.
• Having 4 years of experience in SAP BO 4.1 & 4.2
• Hands on experience Web Intelligence, Universe Designer and Information Design Tool.
• Good Experience in Production Support projects with effective User and client Interaction.
• Good exposure to development as well as supporting and maintaining the reports and Universe.
• Good knowledge of ITIL Process, Service Reporting, Interaction Management, Incident Management, Release management, Change
Creation, Problem ticket
Project Monthly service reporting
• Extensive experience in Administration (Central Management Console), Universe Design
(Designer), Report development (Web I/Rich Client), Migration and Promotion Management, Report Conversion tool.
• I am working in a 7 member team where I share my technical knowledge in order to improve the productivity of the system.
• I am driving the resiliency and due-diligence part for my Applications by conducting the calls within or outside the team.
• Comfortable working independently, with experience working in a team environment.
• Skills in establishing and maintaining effective working relationships with members and staff. Experience Summary:
• Working in Wipro Technologies as Senior Project Engineer. EDUCATION
• M.TECH. in Information Technology from BITS, Pilani 6.5 [C.G.P.A]
• B S C in Computer Technology from Bharathiar University 7.2[C.G.P. A]
• Higher Secondary Examination 60%
TECHNICAL SKILLS
Reporting Tools
Lotus Notes 8.5, SharePoint 2013 Functional, Livelink, Business Objects XI 4.1/XI 4.2, Web Intelligence, CMC and tru VAULT Operating Systems
Windows 2003, Windows 2008, Windows 2013
Database
Oracle SQL, Lotus Notes8.5
ADMIN
Domino 8.5, Window Server (32/64)
TOOL
Service manger 7, Service Manager 9, Service NOW, JIRA, HP ALM
PROFESSIONAL EXPERIENCE:
Wipro Technologies Bangalore
Project 1#:
Title : Software Quality Assurance: April 2019-Tilldate Role : SQA Analyst
Customer : Johnson & Johnson
To ensure compliance to the requirements of manufacturing product. To ensure robust deployment of all quality system across all systems. Responsibilities
Reviewing and understanding the relevant documentation to ensure all the procedure the done by authorized standard operating system.
Working with the testing lead, to align with the dead line project deliverables
Connecting with the project teams to update the changes and get the sign off on requirements
Maintaining traceability matrix for auditing purpose
Review and approve of manufacturing batch report, test report & other documentation like compliance reports, enabling finish product release in SAP for dispatch to market
Conduct investigation related to Non-conformances, deviation, and build CAPA to avoid recurrence
Participate in deployment to ensure the Quality standard process. Project 2#:
Title : Shell – BOCC (Business Objects Competency Center) : Nov 2015-Tilldate Role : Business Objects –Administrator and Support Specialist Environment SAP - Business Objects.
Customer : Shell, USA
Royal Dutch Shell is a global group of energy and petrochemicals companies with around 2,000 employees in more than 70 countries and territories. The Project involves support/change management, maintenance and development of the business objects reports. BOCC (Business Object Competency center) provides comprehensive services, cost effectives to enhance the performance and availability of application for the betterment of the business and deliver a high quality service with adherence to SLA of handling the BO configuration issues, Bug fixing, Report/Universe changes and coordinating with Third line support in fixing software related bugs or issues with the BO Vendor and for updating the service packs provided by the Vendor.
• The scope of the Application (Global Energy Components) is to support and maintain the Energy Components Business Objects Solution, which consists of administration and support activities for Business Objects User(s)/ Group(s)/ Report(s)/ Universe(s) that includes
• Information Management (Management of Universes – Providing Access, Import / Export of Universe, Integrity Checks and Pointing of Universes to different OU connections )
• Storage Management (Management of Universe / Document Domains – Providing Access for a User or Group)
• Configuration Management (Management with access to Business Objects Modules – Providing Access to User or Group)
• Maintenance of Reports that are accepted by Business Objects Competency Center (Reports that perform well at the time of on boarding them) Environment: Business Objects XIR4/XI R3/XIR2, Oracle SQL server Developer 2.1.0.63, Toad, Web Intelligence XI R4/R3, Design Studio 1.3, Energy Components, Desktop intelligence XI R3, BO central management server XI R4/XI R3, Universe Designer XI R4/XI R3, Oracle 9i/10g, Microsoft SQL Server 2012, Management studio 2012.
Roles & Responsibilities: Support & Maintenance:
Resolving issue with installation of BO in client machine.
Application support activities of scheduling the reports and monitoring the standard scheduled reports on Daily, Weekly & Monthly wise
Taking backups on request basis.
Deployment of reports and universes from test, acceptance, development environments to the Production Environment using Import Wizard.
Skilled in converting reports and universes from BO older versions to BOXIR3 using Report Conversion Tool.
Responsibilities
● Involved in gathering requirements from end Business users and translating these requirements into actual reports
● Worked on migrating, troubleshooting and providing production support for existing and new Web intelligence reports
● Opened tickets in the Tracker for Reporting purpose to track all the Report statuses purpose.
● Provided support in enhancement and maintenance of the Reports and Universes.
● Creating and updating the Database connections (DEV, ACPT, QUA & PRD) in the universe designer.
● Worked on Promoting, migrating and upgrading content between multiple Business Objects environments
● Exported the Reports to the repository to schedule them in Broadcast Agent Server and sent the scheduled reports via Email/Shared folder, Text and Excel formats.
● Involved in upgrading business objects from BOXI 3.1 to BI4.1 & carrying out report migration & testing between reports in 3.1 & 4.1.
● Generated reports for web users using Web Intelligence and InfoView.
● Trained users on Info View & Webi with ad-hoc query functionalities. Project #3
E&P Catalog: The E&P Catalog™ is a system produced by Flare Solutions Limited that enables EP technical professionals to manage their information. The EP Catalog has been globally deployed across the Shell organization. Users of the system can publish their information so that other technical professionals working anywhere in the Shell organization can search and find it. The Shell libraries and external content have been indexed into the EP Catalog The EP Catalog has been built upon the Lotus Domino platform and is tightly integrated with the Livelink Electronic Document Management System (EDMS). Contains Data related to HIS, Shell Library, AHA as well
The E&P Catalog provides an information publishing and search environment integrating with Livelink. Due larger volume of data, and optimize the faster accessibility EP Catalog publishing has been integrated with SharePoint 2013. Project is more specific about migrating the published items on Livelink to SharePoint 2013 via Ep Catalog. Application has feature of migrating attachment and triggering in queue migrations.
Environments: Lotus Notes 8.5, Domino 8.5, Windows Server 32& 64 bits, Livelink, SharePoint Role: Technical Analyst
Responsibilities:
Providing techno functional Support for EP Catalog
Enhancing the product features based on the client’s requirements
Database Management – Administration and Maintenance
Domino Administration
Coordinating and testing with vendors to ensure efficient version release of application.
Preparing System maintenance and technical documents
Server Deployment-Server Document, IIS, Configure Web site
Service Management-Problem, Change, Release Management. Declaration
I declare that the information and facts stated above are true and correct to the best of my knowledge and belief.
Date: SRUTHI KRISHNA R
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