Manager Service Representative
Resume:
VENKATESHWARLU ANTHARI
Last mile Team\Cluster Head
Hyderabad, Telangana
*****************@*****.***
Career Objective
To obtain a challenging and responsible position where my knowledge and skills have valuable application in the progress of the firm and also develop myself into a better individual.
Vision
“Leadership through Differentiation”
Work Experience
Cluster Head
Ecom Express Pvt Ltd - Warangal, Telangana
July 2018 to till date.
1. Achieve Zero lost shipment, shrinkage within DC's and en-route.
2. Taking Care Manpower recruitment and issues like Salary, Fuel, Incentives, ESIC etc..
3. Grievance Handling and Conducting Open House/meetings with DC teams. Ensure low attrition rate.
4. Filling Gaps in employee head count within turnaround time.
5. Conducting training for DC Heads and Supervisors.
6. Continuously improve in reducing Error rate in Operations Management.
7. Coordinating with CS department to close all the escalations in stipulated time.
8. Coordinating with all the Departments-HR, Administration, Key Accounts and Control CPS.
9. Maintain high-quality hygiene and safety for Facility & People.
10. Hub Performance reporting.
11. Conduct Monthly Review Meeting (MRM) along with DC Heads and Support team.
Team Leader
Flipkart - Warangal, Telangana
March 2014 to June 2018
1. Primary responsibility was achieving Parameters and SOP's 100%, as per the Daily/Monthly/Yearly targets.
2. Handling 30 Field Executives and 1 TL,
3. Taking care of FE's issues (Salary, Incentives, ESIC etc..) with concern teams,
4. Providing training new joiners like Field executives and new team leaders.
5. Taking care of Customer escalations and resolving the issues in stipulated time.
6. Preparing/maintaining daily and Monthly reports (MIS)
7. Attending to Quarterly, Half yearly and annual review meetings with Cluster Manager/Territory Manager/Regional Manager
8. Handling Cashier Responsibilities such as COD collection and depositions and Petty cash management (PCMS)
9. Play major role in reducing the cost of hub expenses (CPS),
Membership Service Representative
Reliance Retail - Warangal, Telangana
February 2013 to March 2014
1. Taking care of CSD escalations and solving Customer Queries,
2. Sales of General Insurance,
3. Supporting to SM in Shift roaster and Administrative/sales functions.
4. Taking Care or Inbound and Outbound material operations in SAP.
Project Associate
Sathatha Haritha Society - Karimnagar, Telangana
September 2011 to December 2012
Roles & Responsibilities:
1. As an Associate preparing and maintaining Projects reports like,
• Financial • Demographical • Geographical
2. Conducting monthly review meeting with Project committees,
3. Motivating farmers for the necessary activity such as Earth works, Personal Loans, Agriculture works.
4. Attending Review meeting with RSO.
5. Preparing financial plan for next month/year of Project.
Education
MBA in Finance&Marketing
Osmania University - Nizamabad, Telangana
June 2008 to March 2010
B.Com in Computers
Kakathiya University - Warangal, Telangana
June 2005 to March 2008
Technical Knowledge
Microsoft Office (Excel,Word,PowerPoint,Outlook)
Ubuntu
ERP, SAP
Skills
Customer Service/Satisfaction
Supply Chain Management
Team Management
Continuous Improvement
Multitasking
Internal Audit
Process Trainer
Recruitment – Admin
Data Management
Personal Profile
Name : Venkateshwarlu Anthari
Father's name : Chandraiah
Mother's name : Rajamma
Date of Birth : 05-05-1987
Mobile No : +91-984*******
Nationality : Indian
Email : *********************@*****.***
Linguistic ability : English, Telugu & Hindi
Marital Status : Married.
Address : 1-57,
Sripathipally,
Chilpur, Jangaon, Telangana, INDIA-506145,
I hereby above declared information is true according to best of my knowledge.
Place:
Date:
A.Venkateshwarlu
Contact this candidate