Assistant English Teacher

CURRICULUM VITAE

Name: Abdelhai Monnjy

Address: Derb My Abdelkader, N 5, Marrakech

Telephone: 212-***-**-**-**

Email: *******@*****.***

Nationality: Moroccan

EDUCATION AND TRAINING

· 2000/2001 Baccalaureate: Option letter modern.

· 2003/2004 DEUG: Language & English literature.

· 2005/2006 Bachelor of Art: Language & English literature.

. - 2006/2007 : 6 months under training as a Booking Department Assistant in a company « Marrakech-riads ». EMPLOYMENT

- 2004/2005 : English Teacher in a private school.

- 2005/2006 : Reservation Agent « Kaze Voyage Morocco »

Maintain reservation requests.

Chase hotel contracts

Assist client and advise them with information.

- From 2007 - 2009 : Booking Department in Company

«Marrakech-riads: 08 Riads ».

Monitor the reservation requests that must be processed the same day and must be confirmed in writing.

Ensure proper maintenance of reservation systems.

Make available all relevant information for customers, partners and other departments. -

Participate actively to the success of the business objectives of the establishment by the promotional benefits and services available.

To help optimize revenue under the existing strategy.

- From 20/05/2009 to 01/07/2010: Purchasing Assistant

"Intrepid Travel"

Respond efficiently to emails from suppliers.

Maintain reservations systems for group trips, special groups, and independent trips and thus ensure all trips are confirmed at the release date.

Assist PM to create purchasing documents within agreed timeframe.

Provide up to date costing.

Consistently improve Company's contract rates and trip profitability

Negotiate better contract rates with all suppliers

Actively seek new / alternate suppliers to reduce trip costs.

Ability to deliver outstanding customer service and drive overall customer satisfaction.

From 23/02/2011 TO 23/04/2012: Reservation Agent

“Angsana Riads Collection”.

From 20/12/2012 – 01/10/2017: Reservation & Receptionist Agent at “Riad Flam”

From 01/10/17- uptoday: Travel Agent at Mountain Voyage Professional Skills

Diploma of office software “Microsoft word, excel, Access, power point.

Punctuality.

Superior use of “Opera reservation System”.

Ability to work well under pressure Commitment and focus on customer service.

Professional manner and presentation.

Excellent written communication skills.

Superior Organisational skills.

Ability to build effective relationships.

Ability to work flexible hours.

LANGUAGES

Arabic : Mother Tongue

French: Written, spoken and read fluently.

English: Written, spoken and read fluently.

Spanish: Written, spoken and read fluently.

INTERESTS

Reading

football

Travel

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