Pooja Murthy

Phone: +917*********

Email: adks12@r.postjobfree.com

To Contribute to the growth of a Progressive Organizaton through Strong Work Ethic, Advanced Interpersonal and Organizatonal Skills.

A result oriented professional with 14+ years of experience working in fast pace environments where professional organizatonal skills are required to handle staf, customers/clients, contractors, budgetng and financial aspects of corporate events.

Demonstrated abilites in Sales and Marketng rand building.

Adept at handling day-to-day actvites in co-ordinaton with internal/ external departments for smooth business operatons.

Skills

Hardworking, approachable and transparent style of working

Customer service orientaton and high energy levels

Possess analytcal skills, eye for detail

Strong work ethics and positve aatude with self-motvaton

Resourceful

Multtasking - Can work efectvely on several projects simultaneously

Experience of organizing events (Conferences Training), targeted at corporate

Team player, Able to work under pressure and as part of a team

Leadership: An experienced team leader

Influencing, leading, and delegatng abilites

Critcal thinking, decision making and problem-solving skills.

Planning and organizing – Organizatonal abilites

Result oriented

Negotatng skills

Adaptability – Efcient under pressure, always meet deadlines Work History

2019 - 07 – 2020 - 05 Training Producton & Coordinaton Manager (Conference & Training) ODObiz, Bangalore, KA: With more than 30 years of refined industrial experiences, Apollo group is in to Gold, Diamonds, Hospitality, uilders, Constructon, Packaging, Toys and Supermarket chains. Understanding the potental in ever-evolving global market, Apollo is commited towards building a quality service providing brand under the name of ODO.

Primary research for new training topics and markets to target

Contactng customers/clients and subject mater experts to assess training needs and possible solutons

Creatng new course templates and full training programmes for digital and face:to:face courses

Finding and contactng potental trainers by phone, email and social media

Working with the marketng and sales departments to assist with new product briefings and product promoton

Relevant database management

Help in writng promotonal material with marketng

Keep up-to-date website content

Identfy new target audience

New topic generaton

Plan event from start to finish according to requirements, target audience and objectves

Come up with suggestons to enhance the event’s success

Prepare budgets and ensure adherence

Source and negotate with vendors and suppliers

e in charge of hiring personnel (AV / ackdrop technicians, etc.)

Coordinate all operatons

Supervise all staf (event coordinators, caterers etc.)

Approve all aspects before the day of the event

Ensure event is completed smoothly and step up to resolve any problems that might occur

Analyze the event’s success and prepare post event reports 2018 - 07 – 2019 - 07 Head of Operatonn

ODObiz, Bangalore, KA:

Liaise with sales the producton team to find out their exact event requirements

Produce detailed proposals for events (including tmelines, venues, suppliers, legal obligatons, stafng and budgets)

Research venues, suppliers and contractors, then negotate prices and hire

Manage and coordinate suppliers and all event logistcs (for example, venue, catering, travel)

Liaise with sales and marketng teams to publicize and promote the event

Manage all pre-event planning, organizing guest speakers and delegate packs

Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget

Make sure that insurance, legal, health and safety obligatons are followed

Produce post-event evaluaton to inform future events

Invoice management

Payment chasing/credit control

2011 - 10 – 2017 - 10 Annintant Manager- (Conference & Trainingn Coordinaton) Fleming India Management Servicen Pvt Ltd, Bangalore, KA: is one of the leading providers of business intelligence through their skills enhancement training courses; industry specific conferences and webinars.

Areas of Expertse - Conference Training Coordinaton.

Ensuring the team delivers the events on tme, within budget, that meet (and hopefully exceed) expectatons.

Seang, communicaton and maintaining tmelines and priorites on every project.

Communicatng, maintaining and developing client relatonships.

Managing operatonal and administratve functons to ensure specific projects are delivered efciently.

Providing leadership, motvaton, directon and support to the teams (finance coordinaton, credit control and event coordinaton).

Ensuring excellent customer service and quality delivery.

Discuss specific requirements and expectatons concerning the event with the sales and event producton team.

Managed and developed a strategic plan of acton to ensure that the cost of the event remains under the pre-determined budget.

Coordinate with the team to search and negotate suitable venues or locatons as per the requirement and budgetary constraints.

Ensure to carry out all the functons as per legal guidelines and regulatons.

Worked on determining a suitable layout and theme for the event as per discussed specificatons.

Ensure the team facilitates communicaton with professionals, including venue management, stand designers, caterers, contractors, travel agents (booking flights and arranging visas for travel), local onsite coordinators and equipment rentals to ensure efcient running of an event.

Managing supplies.

Carry out all functons required to prepare and dispatch pre-event materials to training venue.

Delegate management.

Coordinated with finance team to send out the payment invoices to registered delegates along with welcome emails.

Assisted the credit control team with follow up on payments (prior to event and onsite payments/registratons).

Worked on pre-event updates and post-event expense sheets.

Trained new and existng staf prior to event and ensure all operatons and dutes were executed smoothly.

2010 - 10 – 2011 - 06 Cuntomer Support Executve (Level G) (Avaya Learning) Accenture Servicen Pvt Ltd, Bangalore, KA: is a leading global professional services company, providing a broad range of services and solutons in strategy, consultng, digital, technology and operatons services.

Answering Inbound calls for customers registered with Avaya Learning and answering their queries related to registraton, courses available etc. 2009 - 05 – 2010 - 07 Sr. Cuntomer Support Executve (Barclayn Procenn) Intelenet Global Servicen Pvt Ltd, Chennai, TN: is a leading global third party PO Company that delivers usiness Process Outsourcing ( PO) services to Fortune 500 companies in India, USA, UK, Australia, Mauritus, Philippines and Poland.

Answering Inbound Calls for arclays Customers on Mortgage applicatons.

Responsible for collatng Short call data.

Responsible for tracking the break Schedule for the team. 2006 - 07 – 2009 - 04 Executve Ofcerr/enearch Analynt Federaton of Indian Chamber of Commerce and Induntry, Tamil Nadu State Council.

(FICCI, TNSC) is the largest and oldest apex business organizaton in India. FICCI works closely with the government on policy issues, enhancing efciency, compettveness and expanding business opportunites for industry through a range of specialized services and global linkages.

Project Coordinaton.

Research, analysis synthesis of data.

Corporate communicatons.

Compilaton of project reports.

Customer relatons.

Event management.

Coordinaton with business delegatons.

2005 - 05 – 2006 - 04 Technical Support Annociate (Bellnouth) Wipro BPO Servicen Pvt Lt, Chennai, TN

ellsouth is a technical inbound process, where customers based in America

(South East America) using ellsouth DSL internet broadband service, seek for technical help for their DSL connecton.

Answering Inbound calls for customers based in America.

Responsible for Troubleshootng for PC network connectons, DSL modems, and Routers for ell-south customers.

Educaton

BSc Hotel Management and Catering Technology

SRM College of Hotel Management Catering Technology, Chennai, TN

Project undergone in UG: Low Calorie Diet Conscious Health Restaurants Additonal Informaton

Undergone Industrial Exposure Training (2003): The Residency Towers, Chennai in Front Ofce, Accommodaton Operaton, Food everage Service and Food Producton departments

Awarded the est Performer - December 2005 Wipro PO, Chennai Awarded the est Performer - February 2006, Wipro PO, Chennai

Awarded the est Event Coordinator - for organizing the Summit on "Going Global to ecome SMEs of the Future" held on 12th 13th February 2007 - FICCI, TNSC

Awarded the est Event Coordinator - for organizing " usiness Meetng with the Delegaton from Thailand and Seminar on Emerging Opportunites Post FTA - A Win- Win Partnership" held on 29th June 2007 - FICCI, TNSC

Languages

English (Speak, Read, Write)

Tamil (Speak, Read, Write) - Mother Tongue

Hindi (Speak, Read, Write)

Malayalam (Speak)

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