Branch Manager Customer

SUZI PETTIGREW

**** *. ******** *** ** ª Fresno Ca 93730 ª C: 559-***-**** ª E: ********@*****.***

Professional Profile

ª Employ Strong Business Acumen in Implementing Process Improvements ª

Expanding Revenues and Maintaining Solid Client Relations.

Dynamic and highly diverse professional determined to leverage strong background driving exceptional performance in all areas of business in contributing to the bottom line of a growth-oriented company.

Former Branch Manager for 10 years at Check N Go and Business Owner of successful trucking and harvesting business for six years with recognition for guiding top-quality performance, maintaining a solid client-base and boosting employee productivity. Extensive exposure to operations management, sales, marketing, human resources, staff development and customer service.

Career highlights include driving profits, improving efficiencies, maximizing client relationship and boosting operations. Reach tight deadlines and establish quality relationships. Strong problem solving skills.

Core Competencies

Strategic & Creative Selling

Marketing Strategies

Shipping & Receiving

Accounts Payables/Receivables

Banking/Collections

Payroll

Human Resources

Staff Training/Supervision

Employee Scheduling

Performance Evaluations

Client Management

Customer Service

Administrative Procedures

Office Assistance/Management

Multi Phone Line

Project Development

Troubleshooting

Time Management Skills

Professional Experience

PETTIGREW TRUCKING AND HARVESTING, Hanford, CA (2009-Present)

OWNER/OPERATOR

Established successful business and currently manage operations including human resources, banking, scheduling maintenance on equipment, payroll, customer billing, scheduling and customer service.

Train and supervise staff. Monitor employee performance and implement evaluations. Address the needs and interests of all customers. Interact with employees and professionals across entire career spectrum.

Instrumental in reaching all business goals and maximizing productivity as successful business professional with strong organizational and time management skills.

Maintain outstanding level of customer service, exceptional business operations and a highly constructive and positive working environment.

CHECK N GO, Tulare, CA (1999 – 2009)

BRANCH MANAGER

Brought on board with accountability for operations management, marketing, sales, loan processing, banking, collections, administrative procedures, answering telephones, staff training and customer relations.

Trained and developed employees, providing leadership and quality expertise in encouraging top-quality performance. Oversaw store operations and policies. Coordinated and maintained staff schedules.

Improved profitability and daily performance of store. Ensured staff provided excellent customer service and maximized employee performance.

COMPUTER SKILLS

Word Processing, 10 Key

PROFESSIONAL MEMBERSHIPS

Soroptomist, Hanford, CA: Certification for Foster Parenting

EXTRACURRICULAR ACTIVITIES

Owner: The Hotz Shot Experience Photo Booth

Member: The Porsche Club, Fresno, CA

2441 Stratford Way · Hanford, CA 93230 · C: 559-***-**** · E: ********@*****.***

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