Sales Service
Resume:
CONTACT ME
**********@*******.***
FL 32725
EXECUTIVE SUMMARY
Energetic, driven, and accomplished
professional with a track record of
success in managing complex IT
modernization and system integration
projects within healthcare sector.
Combine customer-focused mindset
with strong technical acumen to
achieve timely delivery of high-quality
products, services, and support.
Surpass business goals by ensuring
optimal utilization of teams,
processes, and technology; recognized
for turning shortfalls into successes.
EDUCATION HISTORY
• Master of Science in Healthcare
Informatics/Data Analytics
Track May. 2021 UNIVERSITY
OF ALABAMA AT
BIRMINGHAM- Birmingham, AL
• Bachelor of Science in Healthcare
Management May. 2016
UNIVERSITY OF ALABAMA AT
BIRMINGHAM- Birmingham, AL
TECHNICAL SKILLS
• R, CRMs, Tableau, SQL, Mendix and
EHR systems
GARRY BARNES
Solution Advisor Health Informatics Enthusiast Analytics Professional Valued Leader & Trainer CORE COMPETENCIES
• Microsoft SQL Server(Data Manipulation Language, SSIS, ETL)
• Consulting(Client-Facing)
• Business Analysis
• Project Management
• Advanced Excel(IF,Vlookup,Pivot Tables)
• Team Leadership
• Vendor Relations
• End-User Training
• Needs Assessment
• Tableau Desktop
• Salesforce
PROFESSIONAL EXPERIENCE
Service Analyst Jun. 2020 - Present
SERVICE CORPORATION INTERNATIONAL – Ormond Beach, FL
• Maintain case records for clients obtaining official services, including preparing reports, consulting, documenting contacts, updating logs, and running queries.
• Created reports based off company expectations for processes within cemetery development via SQL scripts.
• Conduct thorough client needs assessments by reviewing account information and create customized service plans.
• Successfully secure numerous key clients through ongoing research and customized presentations from a needs-based perspective.
• Serve as process improvement advocate, with respect to the application of continuous quality improvement principles and practices.
• Use Salesforce to analyze sales associate’s task, sales, and leads.
• Create interactive visual dashboards via Tableau Desktop for sales associates, overdue task, and client management.
Senior Corporate Trainer Mar. 2019 - May. 2020
OCEAN'S EDGE ACQUISITIONS – Winter Park, FL
• Assessed, designed, developed, and delivered training solutions to corporate professionals.
• Developed fun, interactive training activities to improve new material learning and retention.
• Applied knowledge of adult learning, instructional design techniques, and program development to enhance training program results.
• Established performance measures, monitored, and analyzed performance metrics to identify and implement performance-based improvements. Associate Solution Advisor Mar. 2017 - Mar. 2019
CERNER CORPORATION– Kansas City, MO
• Actively listened to and engaged customers, using appropriate selling skills to match the customer's needs, and ensured their decisions built long-term relationships.
• Gathered and analyzed requirements, evaluated options, selected, and implemented technologies that best suited the client’s needs.
• Provided go-live support for clients and end-users specifically pharmacists, physicians, and clinicians.
• Proactively engaged and maintained strong working relationships with vendors, which enhanced communication, eliminated redundancy, and improved efficiency.
• Analyzed and reported on existing solution frameworks to illustrate components capable of providing cost savings through replacement.
• Worked with clinicians on the development of Cerner solutions such as PharmNet, EPCS, Rx Station, and Infection Control.
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