Administrative Assistant Service Representative

Ginger Hensley

Greenbrier, AR ***** 501-***-****

https://www.linkedin.com/in/ginger-hensley-84b84519a *************@*****.***

Administrative Assistant / Customer Service Representative

Office Management Customer Relations Project Management

Detail-oriented and results-focused Administrative Assistant and Customer Service Representative with expertise in all areas of operational leadership, office management, and business development. Multi-faceted leader able to take on several projects simultaneously including inventory management, routing calls, and maintaining pristine documentation. Engaging and articulate communicator skilled in relaying complex information to customers. Dedicated to resolving arising issues by analyzing key sources of customer discontent and formalizing effective solutions to maximize business retention.

Administrative / Clerical Tasks

Office Management

Documentation / Records

Financial Transactions

Customer Service

Clear Communication

Policy / Procedural Implementation

Cash Handling / Distribution

Account Management

Complex Problem-Solving

Adaptability / Flexibility

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

ULTA COSMETIC STORE, Conway, AR

Sept 2018- Currently Employed

Operations Manager

Serve as the driving force behind internal efficiency and productivity to boost revenue streams and growth.

Enhance timeliness of replenishment by systemizing loading and unloading.

Integrate new procedures to maximize efficiency for stocking and managing backroom inventory.

Match Convergence Hanover PA 2013-2018

Customer Service Lead/Trainer

Increase profitability through merchandising efforts including product positioning based on corporate trends and directives, ensuring appealing displays, managing resets, and training associates to insure the proper use of plan-o-grams.

Submit key business forms by compiling vital project data, generating parts orders, and producing reports

KMART, Cabot, AR2009 - 2010

Customer Service Representative

First point-of-contact to manage escalated clients and resolve issues through use of solid problem-solving skills.

Exemplified strong analysis and research skills to identify the core root of customer complaints.

Utilized negotiation tactics to turn refunds into exchanges by suggesting products that would meet customer needs.

Strengthened team performances by providing in-depth training and supervision for cashiers.

Upheld high standards of quality and integrity to advance customer experiences and maintain business retention.

ADDITIONAL RELATED EXPERIENCE

SKE SUPPORT SERVICES, North Little Rock, AR2 years

Director Customer Care

Spearheaded billing services including calculating costs, taxes, and amount of services rendered for timely payment.

Worked with multiple external clients including Little Rock Waste Water and Water departments.

Thrived under the pressure of a fast-paced work environment and excelled under strict deadlines.

Advanced accuracy, efficiency, and productivity while maintaining complete organization of invoices.

Additional roles include Cashier Supervisor / Customer Service at Lowes (2 years), Office Manager at Cadron Creek Enterprise Bee Branch (4 years), and Administrative Assistant for trucking and restaurants (2 years)

CREDENTIALS

Cardiopulmonary Resuscitation (CPR) and CPT Certified

Contact this candidate