Siebel Admin
Resume:
RUFUS MUDDA
Mobile : +1-203-***-**** E-Mail : ******@*****.***
Profile
Over 15 years of experience in IT industry
Hands-on experience in Salesforce Reporting, Data management, Dashboards, create & maintain documentation for fields, processes and workflows, configurations
Hands-on experience in Siebel Server Administration, Architecture and CRM Application Support / Production Service Delivery.
Hands-on experience in Shell Scripting, UNIX / Linux, Python
Exposure to AWS Cloud Architect
End to end Siebel Server Application build with High Availability (HA) setup on both windows and Solaris environments.
Conducting performance reviews and fixing slow performance SQL’s.
Have prior experience in identifying and optimizing servers within application environments for performance improvements, failover and scalability.
Has experience in Infrastructure and Administration of Siebel servers Windows, UNIX and Linux servers and worked on memory issues and identifying stale/hung process and clearing them proactive to avoid unwanted consumption of CPU and memory.
Created system documentation (Standard Operation Procedures) to support new system implementation, enhancement deployment, and incident management efforts.
Perform day to day operational support functions within Siebel including Client/Server and Application Administration.
Correlates related production issues and assesses trends to identify broader improvement opportunities.
Hands on Server Shell scripts and Increased team productivity and automated repetitive tasks by using batch files and Shell Script. Automation of Health check scripts, Business need Report generation using Shell and Python.
Acted as escalation point for troubleshooting advanced systems issues; consistently earned 100% issue-resolution by providing excellent service to internal and external customers.
Disaster Recovery (DR) planning and setup for Siebel Applications along with successful DR test for all business applications.
Infrastructure Stabilization/Reconfiguration activities for various Production applications for High Availability (HA).
Worked as Onsite coordinator for 3+ years for BT OneView Application Support and Maintenance.
Have extensive experience with installing, configuring and administering Siebel applications
Active participation and experience with integrating to third party security frameworks such as Active Directory, SUN One, LDAP, Tomcat and BI Reports.
Excellent communication skills. Interacts and influences project team members, Delivery Managers, Stakeholders, development/design teams as needed for resolution. Has experience in Siebel CRM and Finance, Oracle Database and SQL Server databases.
WORK HISTORY
Organization
Duration
Designation
Locations
Birlasoft Limited
January 2016 – Till Date
Solution Architect
Danbury USA,
Bangalore, India
Magna Infotech (Quess Corp)
November 2013 – January 2016
Sr. Siebel Administrator
Bangalore, India
Tech Mahindra Limited
November 2006 – November 2013
Tech Lead
Glasgow, UK
Pune, India
ACADEMICS
Bachelor of Engineering in Electronics & Communication Engineering, JNT University, India, 2001.
WORK EXPERIENCE
Birlasoft Limited
Project 1 :
Client : Wells Fargo, USA
Duration : January 2018 – Till Date
Role : Solution Architect
Environment : Siebel CRM, Salesforce, ORACLE 11G, Unix, Linux, Solaris, Windows
Description :
Wells Fargo Wholesale Banking provides financial solutions to businesses across the United States and globally, with annual sales generally in excess of $5 million. This project enables various applications across Wells Fargo to interface with each other without doing application specific protocol transformation and message transformation.
Wells Fargo Financial Service Delivery teams are involved in the maintenance, infrastructure support and run of various Siebel instances for IT that are geared towards Banking, Loans, leasing and lending business functions. Birlasoft would be providing services to Wells Fargo Financial Service Delivery team.
General Features
Day to day run and operations activities
Operations Management
o Ensuring system availability
o Increasing business uptime and reducing Business time to restore (BTTR) from incidents
o Application monitoring
o Incident, Change and Problem Management
Siebel administration on Siebel IP2016, IP2017,IP2018, IP2019
Siebel upgrades and periodic patching
Siebel Performance tuning.
Good knowledge of migration tasks like repository and Incremental Repository migration, server component creation etc.
Oracle BI Publisher Administration
Designing Automated application monitoring tools
Designing Automated application checkout tools
Communications and CMDB/ Impact Analysis
Design and build various automations using different technologies (Shell, udeploy, Jenkins).
Various dashboards for customers to check availability of application designed in different technologies
Responsibilities :
Installing/upgrading Siebel components.
Patching Siebel environment for new patch.
Updating Tomcat and remediating vulnerabilities
Tune Siebel for performance.
Production Migration.
Operationalize post-production application support by establishing application, incident and problem ownership, maintain, build and ensure adoption of procedures and guidelines.
Facilitate outage management with the various application teams along with Tracking and Trend Analysis to identify patterns and problem areas.
Maintaining and managing our Incident, Problem, Change and Configuration Item tool with accurate operational metrics
Follow up on corrective actions identified during the problem management phase and facilitate changes with the various application and infrastructure teams
Manage communication with the various stakeholders from IT and Business keeping them updated on incidents during the issue resolution process
Ensure operational restore tests are implemented successfully while liaising with the application and infrastructure teams
Manage and conduct High Availability testing ensure effectiveness of the HA strategy while identifying and facilitating a fix on identified failure points
Plan, co-ordinate and test Disaster Recovery tests during the year for each of the supported applications, ensuring a well-oiled wing to wing DR strategy.
Make team to contribute new ideas & innovative solutions, which help project, team or organization
Maintaining and managing our Incident, Problem, Change and Configuration Item tool with accurate operational metrics
Project 2 :
Client : GE Capital Americas, USA
Duration : January 2016 – January 2018
Role : Technical Leader
Environment : Salesforce, Siebel CRM, ORACLE 11G, Unix, Linux, Solaris, Windows
Description:
GE Capital Americas Service Delivery teams are involved in the maintenance, infrastructure support and run of various Siebel instances for GECA IT that are geared towards the leasing and lending business functions. Birlasoft would be providing services to GE Capital Americas Service Delivery team.
General Features
Day to day run and operations activities
Operations Management
o Ensuring system availability
o Increasing business uptime and reducing Business time to restore (BTTR) from incidents
o Application monitoring
o Incident, Change and Problem Management
Siebel administration on Siebel 7.7, 7.8 and 8.1
Siebel upgrades and periodic patching
Siebel Performance tuning.
Good knowledge of normal migration tasks like srf/repository migration, server component creation etc.
Oracle BI Publisher Administration
Designing Automated application monitoring tools
Designing Automated application checkout tools
Communications and CMDB/ Impact Analysis
Design and build various automations using different technologies (Shell, udeploy, Jenkins).
Various dashboards for customers to check availability of application designed in different technologies
Responsibilities :
Installing/upgrading Siebel components.
Patching Siebel environment for new patch.
Updating Tomcat and remediating vulnerabilities
Tune Siebel for performance.
Production Migration.
Operationalize post-production application support by establishing application, incident and problem ownership, maintain, build and ensure adoption of procedures and guidelines.
Facilitate outage management with the various application teams along with Tracking and Trend Analysis to identify patterns and problem areas.
Maintaining and managing our Incident, Problem, Change and Configuration Item tool with accurate operational metrics
Follow up on corrective actions identified during the problem management phase and facilitate changes with the various application and infrastructure teams
Manage communication with the various stakeholders from IT and Business keeping them updated on incidents during the issue resolution process
Ensure operational restore tests are implemented successfully while liaising with the application and infrastructure teams
Manage and conduct High Availability testing ensure effectiveness of the HA strategy while identifying and facilitating a fix on identified failure points
Plan, co-ordinate and test Disaster Recovery tests during the year for each of the supported applications, ensuring a well-oiled wing to wing DR strategy.
Magna Infotech (Quess Corp)
Project 3 :
Client : McAfee, USA
Duration : November 2013 – January 2016
Role : Sr.Siebel Administrator
Active participation in Siebel technical discussion on Siebel Administration and Repository management for pre-production environments
Troubleshooting & resolving problems reported in Production and Test environments independently.
Handling complex tasks independently in Server maintenance / deployments which include Analyzing Core Crash on Environments and analyzing performance issues.
Planning & Executing Builds & Deployments of packages and configurations in Insight QA,Staging and Production environments.
Understand and analyze requirements, design (Administration/Deployment perspective) and work with Dev to get it through the release cycle
Review technical and build documents for DEV/QA/Staging/Production Siebel environments
Make team to contribute new ideas & innovative solutions, which help project, team or organization
Tech Mahindra Limited
Project 4 :
Client : One Siebel, British Telecom, UK.
Duration : April 2010 – November 2013
Role : Technical Lead
Test Environment Management/Server Admin, is a part of Siebel CRM Team, catering to BT major customers and corporate clients. In this process the application is customized to suit business requirements of BT using Siebel as CRM tool and Oracle as database. The Siebel application is also configured to work in tandem with other components such as NEO, B2B etc. together forming a platform.
OneSiebel Environments are complex environments integrated to E2E components. As such OS SARM manages nearly 30+ such environments which are very critical to Agile Delivery of programme. OS SARM provide support Test/Dev cycles along with Dry Run and extended coverage during P1 issues resolution. OS SARM is accountable & responsible for >99% availability of environments hosted on Sun Solaris, Oracle 9i and 10G with Siebel 7.8/8.1.
Test Environment Management/Server Admin
Point of contact for any Siebel technical issue in One Siebel Administration and Repository management for pre-production environments
Troubleshooting & resolving problems reported in OSRM Siebel development & test environments independently.
Handling complex tasks independently in Server maintenance / deployments which include Analyzing Core Crash on Environments, Product Model mapping and analyzing performance issues.
Planning & Executing Builds & Deployments of packages and configurations the OSRM Siebel Test environments
Understand and analyze requirements, design (Administration/Deployment perspective) and work with Dev to get it through the release cycle
Review technical and build documents for DEV/CST/TEST/IVVT Siebel environments
Make team to contribute new ideas & innovative solutions, which help project, team or organization
Project 5 :
Client : Oneview, British Telecom, UK.
Duration : November 2006 – March 2010
Role : Tech Lead
One View, one of the largest Siebel implementations in Europe and is BT’s strategic platform which streamlines all CRM activities for BT Retail’s consumer and SME customers handling 20m customer base. One View addresses the need to transition from fragmented customer touch-points based on legacy applications to a core CRM system allowing 360º customer visibilities and thus creating an enriched customer experience. One View is a path breaking CRM implementation of BT Retail, which is one of the world's largest Telecom Service Providers. This means all the details related to each customer are organized within Siebel. This application effectively handles the Residential and Business Customer data, integrating Customer Billing information, Order processing for BT Mobile Subscriptions, Service Requests related to Mobile & ISP Services apart from other functionality.
As part of BT's initiative to integrate its various CRM platforms, the Enterprise segment of BT Business comprising of BTLB, BTNI Enterprise segment & CCC will be migrating from the evolve platform to the One View platform.
Performance and Architecture (PAT)
Optimize complex enterprise startup process for OneView LIVE enterprise comprising of 60 + servers
Installs/Uninstall and configuration of Siebel Gateway, Siebel Server, Siebel Web Server Extensions, Siebel client, Siebel tools, Oracle Client 10g/11g and SiteMinder in Siebel
Upgraded Siebel Application from 7.8.2.14 to Siebel 8.1.1.5 in Solaris 10 platform
Implemented Multiple Filesystem and Performance measure of Multiple filesystem.
performance tuining of WF and AOM components and optimziing the Max tasks and MinMT and MAXMT
Review the script outputs along with UCPS output and compare with baselines from Live and previous tests to evaluate any concerns
Load Balance of Application traffic through NIC of Database.
Siteminder configuration as per OneView Requirement post Siteminder installation by Siteminder Team.
Asisting on performcance testing of OneView Funtionality comparision the test results of earlier test.
Responsibilities
Siebel Administrator & Application Support
Installation and Configuration of Siebel (7.8 Siebel Gateway, Application servers and Web servers (IPlanet) on various Siebel Environments in SUN Solaris platform.
Provides 24/7 days production and Test support for Mission critical interfaces, Including Problem resolution and off-hours maintenance.
Provided the custom component srcipts for Workflow,MQ and AOM as per the release requirment.
Created custom object manager components and configured load balancer for Webserver and Object Managers to access URL
Troubleshooting the issue like memory, Crash, componens etc
Creating new users in database and in Siebel Application,Generating new database and DB extract for Users
Include the server with build on prodcution without impact of business.
Involved in Upgrade Application from Siebel 7.5 to Siebel 7.8
Maintaining the Siebel Enterprise stability and monitoring all the Siebel servers and Server Components.
Maintaining the Application stability and performing the sanity tests.
Importing and exporting of Repository / DDLSync and genbscripts moving across various Environments.
Deploying the releases into both Test environments and Production servers.
Interacting with the client and leading the deployment calls.
Resolved faults within the time limits as agreed with the client.
Preparing Checklist Deployment & Post Deployment Support Activities
As a Support Team lead for the OneView SARM Team. OneView is one of the most critical CRM applications in BT with 13+ million customer base and 20k user base
Enable team to handle complex server admin tasks independently. Co-ordinates with different stake holder teams
WORKSHOPS / TRAINING PROGRAMS ATTENDED
Siebel 7.7 CCC Internal training (TechM)
E2E CRM Level 2
SARM level 2
Agile Training (TechM)
Win Runner 7.0 Internal training
Test Director 5.0 Internal training
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