patient care,customer care

MR Mayda Recinos

Haines City, FL ***** 863-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship- building abilities.

SKILLS Hospice and palliative care

Direct Patient Care

Cultural awareness and sensitivity

Performing patient intakes

Client service

Customer service

WORK HISTORY PCA 06/2020 to 08/2020

Lakeland Regional Health Medical Center Lakeland, FL Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

Documented observations and baseline measurements in medical records. CERTIFIED NURSING ASSISTANT 01/2013 to 04/2020

Amedisys Hospice Lakeland, FL

Gathered dietary information, assisted with feeding Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

CNA 01/2010 to 02/2012

Good Shepherd Hospice Lakeland, FL

Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Documented daily activities, behaviors and incidents for permanent record. FRONT DESK MEDICAL RECEPTIONIST 04/2007 to 11/2009 Urologist Healhtcare Haines City, FL

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing. Scheduled, rescheduled and handled cancelled appointments for patients. Promptly answered multi-line phone system and greeted callers enthusiastically.

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency

EDUCATION High School Diploma

Stanley High School

Certified Nurse Assisting 11/2005

Professional Health Academy, Kissimmee, FL

Phlebotomy 09/2005

Professional Health Academy, Kissimmee, FL

CERTIFICATIONS CNA License #55310

Certified basic phlebotomy

Contact this candidate