Team Lead/ Supervisor

Vaibhav Chaudhary

Email: *****.****@*****.***

Vill Har PO Nehran Pukhar

Teh Dehra Distt. Kangra(HP)

Mobile: +91-628*******

SUMMARY:

A responsible and challenging career where the policy of the company must be to utilize the individual to achieve its long term objective, to deliver my best to the company for its growth and prosperity and consecutively enhancing my personality and boost up my confidence.

WORK EXPERIENCE:

Assistant Manager Customer Care –

Teleperformance India PVT limited - (July 2018 to Till Nov 2020)

Handled a team of 20 agents

Taking Care of the productivity for the entire team.

TOPS Certified and following it effectively to improve team performance

Responsible for the SLA &f FTE adherence.

Effectively controlling Human KPI’s like shrinkage and attrition

Got a chance to work on process level projects as well as became the POC for compliance

Attending client calls for process improvement

Working as bridge between client and organization

Prepares reports by collecting, analyzing, and summarizing operational data and trends.

Providing RCA for every client escalation

Technical Sales Executive – (Technical Support)

Geeks Technical Solution – (November’18 to April’19)

Interacted with Global customer to provide them technical support for their computer devices.

Software sales expert

Provided support for the optimization.

Educational qualifications

Pursuing graduation from Kurukshetra University

Done Intermediate from DAV Public School

Done High school from Mount Carmel School

KEY SKILLS

Analytical Decision Making.

Good People Management skills.

Excellent Leadership skills.

Troubleshooting and Problem Solving Skills.

Strategic Planning.

Good Interpersonal and Communication Skills.

Teamwork and Flexibility.

Dedicated and passionate towards the role provided

Linguistic Skills: English, Hindi

INTEREST AND HOBBIES

Listening to music(specially Rapp), love to perform as well

Playing and watching Cricket, chess and snooker

Cooking

Trekking and camping

PERSONAL DETAILS

Father’s Name : Shri. Vinod Kumar Chaudhary

Date of Birth : 06th May 1994

Languages Known : English & Hindi

Permanent Address : VPO Nehran Pukher, Teh Dehra, Distt Kangra (HP)

Marital Status : Unmarried

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place Mohali

DATE- 09/03/2021 (Vaibhav Chaudhary)

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