Customer Support Officer

CURRICULUM VITAE

MOHAMMED SALMAN SIDDIQUI

H.No:19-1-405/5/6,

Osmanbagh, Kamatipura,

Bahadurpura,

Hyderabad, Mobile- 970*******

Telangana. Email- ***********@*****.***

Career Objective:

To be in a responsible position where I can successfully contribute to the organization’s growth, success and grow with the organization and to take advantage of skills I have acquired.

Educational profile:

I have done two months of training in the Customer Relationship Management Non-voice domain from Value Add Knowledge Services, Hyderabad.(2018)

Intermediate in M.P.C from Sri Chaitanya Junior College.(2012)

SSC from Rainbow High School.(2010)

Technical Skills:

Operating Systems - Windows 2000 Prof, XP and Windows 2003 Servers

Expert in MS Office applications, working knowledge in MS Word, MS Excel and PowerPoint.

Typing Speed 40 WPM

Behavioral Skills:

Time Management

Decision Making

Team Spirit

Communication

Work Experience:

Mar/2016 - Dec/17

19 Months as a Supervisor in AL Faye trading company.

Mar/2018 - Apr/2020

25 Months as a customer support officer in a Non-voice domain under Karvy Digikonnect, Madhapur.

Job Responsibilities:

Used to handle customers' chats and emails and solve their problems.

SLA(Service Level Agreement) of Emails and AFRT(Average First Response Time) of Chats had to do in the given time. Both were to be maintained in a given time till the logout time.

Often takes inbound calls and makes outbound calls as per process requirement.

Personal Profile:

Father s Name : Mohammed Salam Siddiqui

Date of Birth : 21-02-1994

Marital status : Unmarried

Religion : Muslim

Nationality : Indian

Languages Known : English, Hindi & Telugu

Hobbies : Editing Videos, Gym & Cricket

Strengths : Determination & Flexibility.

Believe In : Teamwork & Patience

Declaration:

I declare that all the information given above is true & correct to the best of my knowledge and belief.

Place: Hyderabad

Date: (Mohammed Salman Siddiqui)

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