Sales Executive Customer Service

RESUME

Name : Farhad K. Kapadia

Address : **, ******* *******, *** *****,

Malcolm Baug,

Jogeshwari (West)

Mumbai – 400102, India

Tel No : +91-022-******** Mobile : +91-992*******

E-mail : *********@*****.***, *********@*****.***

Date of Birth : 18th June 1981 Age : 39 Yrs

Nationality : Indian Marital Status : Married

Educational Qualification :

Course

Institution Attended

Board

Year

B . COM

Tolani College Of Commerce & Economics

Mumbai University

June 2002

Higher Secondary Certificate

Tolani College Of Commerce & Economics

Maharashtra

June 1999

Secondary School Certificate

Bombay Cambridge

School

Maharashtra

June 1999

Professional Qualification :

• Currently pursuing my PGDBM from Narsee Monjee Institute Of Management Studies (NMIMS) Global Access

• Successfully completed Diploma in Hospitality Management affiliated with American Hotel & Lodging Educational Institute (AHLA) from Rizvi Academy Of Hospitality Management & Catering Operations - July 2013

Objective : To achieve satisfaction keeping in mind the organizational goals

Work Experience :

• Worked with Radius Global Solutions LLC past 9 months as Sr. Associate in Customer Service for American Express Credit Cards (MCS) (May 2020 - Feb 2021)

• Worked with Swiss International Air Lines Pvt. Ltd. as a Foreign Flight Attendant (BOM Base) past 8 years (August 2011 - December 2019)

• Worked with Jet Airways (I) Pvt. Ltd. as a Flight Attendant for 5 years

(August 2006 - July 2011)

• Worked with Hotel Grand Hyatt, Mumbai as an Industrial Trainee for 6 months in all core departments (December 2004 - May 2005)

• Standard Contact Management Solutions for 1 year as a Tele - Sales Executive – S1 Level (July 2002 – June 2003)

Responsibilities Involved :

• In-flight Instructor for Foreign Crew (Swiss International Air Lines Ltd.)

• Acting Senior Cabin Crew In - Charge (Jet Airways (I) Pvt. Ltd.)

Skills :

• Outstanding customer service and ability to work in a multicultural environment

• Confident communicator with good interpersonal skills

• Self motivator and good Team Player

• Well organized, detail oriented and high degree of commitment to work

• Ability to work under a fast paced environment

Achievements :

• Personality Development Course (Narsee Monjee Institute of Management Studies - NMIMS)

• Swift Course (National Institute of Information Technology - NIIT) in computers.

• Rotary Youth Leadership Award ’99 Certificate for active participation held by Rotary Clubs of Borivali, Filmcity, Palghar, Versova & West Coast.

Linguistic Proficiency :

English, Hindi and Gujarati. Fair command over Marathi

Hobbies :

Music, dancing, acting and swimming.

References :

1)Mrs. Lara Balsara ( Executive Director)

Madison World

349 Business Point,

Western Express Highway,

Andheri (East),

Mumbai - 400069

Tel : +91-022-******** Mob : +91-989*******

2)Dr. Meher Elavia (Ex – Head Admin. & Anesthetist)

Prince Aly Khan Hospital

Aga Hall,

Nesbit Road,

Mazagaon,

Mumbai - 400010

Tel : +91-993*******

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