Mobile: 810-***-****/976-***-****

adkrpg@r.postjobfree.com

Amruta Mane

**/** ****** ***** **.1 new prabhadevi road near samana press.

Mumbai 400025

PROFESSIONAL STUDIES

Passed Maharashtra State Certificate In Information Technology (MS-CIT) In October 2011

Ms-Word, Ms-Excel, & Internet Operating. AD software/ codesk software.

COMPUTER SKILLS

Operation Systems: Windows XP, Windows 7, Windows 8.

Knowledge of Microsoft Windows Application mainly MS Excel & MS Word MS Power Point and MS Outlook.

Best in usage of the Internet operations.

Network 18 helpdesk login portal.

Outlook & web working.

EXPERIENCE DETAILS

company name

working with site

designation

work experience

cms info

Nsdl e Gov

help desk

2 years & 2 months

vara united

Icici Lombard

help desk

1 years

future focus

Gamon house

help desk

8 month

Aforeserve pvt ltd

CNBC network 18

help desk

7 month

Microland Pvt Lmt

Kotak Insurance Pvt

System administrator

Working on last 6 month

Job Description for Helpdesk Executive:

Preparing daily report, handling escalation of the service calls.

Assigning call the service engineer for each call, Follow-up with Engineer till call closure.

Handling client query through mails and calls, Revert on mails.

Maintaining service call data, logging the call in system, preparing daily/monthly/weekly reports.

Work on Excel Sheets.

Sending attendance.

Maintain vendor call sheet & also feedback with vendor about calls.

Viz Preview restart

Experience of desktop/laptop/application troubleshooting support (Phone / Remote)

Active directory and Basic troubleshooting knowledge also Internet/LAN

Activity working on

LA /GA /CM /MKL for software working on.

Working on domain add and remove

Escalate issues / tickets which are going beyond the service levels to respective

Id creation / deletion /modification /transfer

Working on active directory and exchange server

Track all the issues and updates status respective person

VPN/FortiClient/Jira / SVN password reset. Also laps password

EDUCATION

Academic Education:

Examination

University/ Board

Year Of passing

T.Y.Bcom

Dr.babasaheb ambedkar college

2015

H.S.C

Maharashtra Board

2010

S.S.C

Maharashtra Board

2008

PERSONAL STRENGTHS

Leadership.

Quick Learner.

Elegant Team Player.

Smart Worker.

PERSONAL PROFILE

Date of Birth :18th-May-1992.

Fathers Name : Maruti .S. Mane.

Mothers Name :Chitra Maruti Mane.

Language know : English,Hindi & Marathi

Gender : Female

Marital Status : Married

Hobbies : Reading Newspapers & books, listening music,

DECLERATION

I hereby declare that the above mentioned details are true to the best of my knowledge.

Amruta Mane.

Mumbai

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