Assistant Director of Operations

EDWIN RAMIREZ BOROKOVICH

Redwood City, CA 415-***-**** ***********@*****.*** www.linkedin.com/in/eborokovich ACCOMPLISHED OPERATIONS EXECUTIVE

Driving significant results through dynamic foresight, strategy, and leadership of teams and processes Highly committed and driven professional with broad expertise in building and leading effective strategies for large-scale operations management and strategic planning. Offers extensive experience overseeing teams, processes, and operations serving Fortune 500 clients.

Expertise in examining processes and workflows to identify opportunities for improvements in efficiency, productivity, and effectiveness. With Off the Grid, led the launch of a 70,000 square foot facility, and managed over 100 employees engaged in food truck operations serving Google and other corporate clients. A demonstrated record of success establishing relationships and motivating teams to produce consistent results in a series of leadership positions with Off the Grid, EAT Club, Google Express, and Sports Entertainment.

AREAS OF EXPERTISE

Seasoned Operations Leader and Project Manager

Driving Success in Multi-Site Operations

Skilled in Process Improvement/Logistics

Leading Improvements in Efficiency/Productivity

Identifying Opportunities to Lower Costs

Successfully Managed P&L and CAPEX budget/goals.

Experienced in Business Continuity Planning/Business Analysis

Expertise in Management/Operational Excellence

Directing Special Projects

Meeting the Needs of Fortune 500 Clients

Builds and Leads Strong Teams

INDUSTRY SPECIALTIES

Operations Management, Project Management, Program Management, S&OP, Operational Excellence, Strategic Planning, Multi-Site Operations, Process Improvement, Cost Containment, P&L, Business Operations, Business Continuity Planning, Hospitality, Team Leadership, Team Development, Training, Policy Development, Quantitative Risk Analysis, Remote Management, WMS, ERP, Vendor Management, Supply Chain Management, Logistics, Distribution, Inventory Management Professional Experience

2019 to Present • OFF THE GRID SAN FRANCISCO / MOUNTAIN VIEW / SOUTH SAN FRANCISCO, CA Off the Grid is a collection of food trucks providing catering for a variety of cuisines, bars, and live music venues. A demonstrated record of success and achievement, marked by a series of promotions to positions of increased influence, authority, and accountability.

2020 to Present: Assistant Director of Operations

Leads vision, strategy, and execution for all facets of operations, with a focus on strategic planning and the execution of high- profile infrastructure projects. Directs end-to-end project management, with accountability for planning, budget administration, and compliance with regulatory requirements and policies. Effectively manages a team of 14 direct reports, while collaborating with executives, department directors, and the Human Resources team on labor reallocation and utilization strategies.

“Eddie has embraced his new role

quickly and has stepped into a

leadership role. This has provided

solid continuity for the teams. Eddie

has good working relationships with

his peers and leverages their

expertise and perspectives when

making decisions.”

Excerpt from Annual Review

EDWIN RAMIREZ BOROKOVICH Page 2

• Led an initiative to launch a 70,000 square foot facility, coordinating with internal stakeholders, vendors, and contractors to meet all production and operating timelines. Managed the pilot and launch process to identify opportunities for improvement.

• Examined forecasts and recurring costs to lower fixed facility costs by a total of $60K across equipment and services, while achieving $85K YOY reductions in labor costs.

• Cross-trained leadership, managers, assistant managers, and supervisors and encouraged the acquisition of equipment and materials handling certifications, skyrocketing operating efficiency by 40% while lowering equipment run-time by 25%.

• Introduced a formal Work from Home program leveraging Google applications; innovated a framework, live workshops, and a master class for managers and assistant managers, enabling them to assign tasks and track Learning & Development.

• During the COVID-19 pandemic, coordinated on-site COVID-19 testing while building a COVID readiness activation plan featuring a company-wide web portal, COVID-19 workbook, safety control point protocols, social distancing protocols, and business continuity plans.

2019 to 2020: Senior Operations Manager, Mobile Food Operations & Logistics Supervised five direct reports and over 100 employees while overseeing the operations of a fleet of 45 mobile food trucks stationed on-site at Google facilities. Executed a broad scope of responsibilities that included hiring and onboarding employees, defining standards and best practices, process improvement, quality, safety, and budgeting. Introduced key performance indicators to measure the company’s progress against business goals and customer expectations. Traveled between multiple food truck locations to ensure compliance with operating and safety standards. Oversaw a $2.5MM operating budget.

• Expanded and diversified the customer base by launching food truck services with new clients and locations.

• Maintained accountability for the management of client relationships and partnerships with vendors, ensuring the success of operations across a broad geographic territory.

• Excelled across key metrics, improving service start times from 67% to 99.9% on-time for 45 food trucks. Improved customer delivery and satisfaction through route optimization models that improved distribution and transparency while reducing delays.

• Developed a business model that served as the foundation for $250K in annual labor cost savings and a reduction in overtime of 30 minutes per employee.

• Optimized employee and truck scheduling by leveraging capacity forecasts based on historical sales data and time studies.

• Served as the architect of a workbook of standard operating procedures and the daily operating game plan, improving the consistency and quality of onboarding and training.

• Defined goals and responsibilities for managers, department members, the operations manager, and the assistant operations manager.

2019 to 2019: Interim Head of Ecosystem, Program Manager Spearheaded a $2MM project to build the world’s first 100% electric food truck, collaborating with colleagues in the Innovation, Product, Hardware, Fleet, and Marketing departments. Developed strategic partnerships with vehicle manufacturers, builders, and electrification subject matter experts.

• Served as the architect of milestones, timelines, and budgets to govern the conversion of the full fleet of food trucks. Created proposals showcasing the link between corporate growth and investments in zero-emission vehicles.

• Partnered with clean energy organizations, securing $1.6MM in tax credits to produce 14 electrified food trucks from programs that included the BAAQMD (Bay Area Air Quality Management District) and the California HVIP (Hybrid Vehicle Incentive Program).

• Managed the development and testing of electrified chassis and kitchen equipment installation in each vehicle; measured the range of travel based on payloads.

• Entrusted with the negotiation of pricing with electric vehicle conversion partners, saving over $1.1M. EDWIN RAMIREZ BOROKOVICH Page 3

2016 to 2019 • EAT CLUB SAN LEANDRO, CA

EAT Club is a provider of corporate catering services. Senior Operations Manager

Fulfilled a critical role directing facility, warehouse, logistics and business operations, with oversight of Receiving, Procurement, Inventory, Production, Sanitation, and Distribution. Maintained compliance with a complex landscape of local, state, and federal regulatory requirements, including OSHA guidelines for safety. Supervised a team of direct reports ranging from 50 to 100 professionals, with accountability for performance assessments and corrective actions. Managed a labor budget of $3MM.

• Tracked facility conditions and mitigating hazards to safeguard the health and welfare of all employees.

• Orchestrated and executed a project to remap and reorganize all areas of the production facility, achieving all milestones and deliverables two weeks ahead of the deadline and under budget.

• Captured gains in production flow by streamlining the product staging process. Standardized operating procedures and defined operational requirements.

• Led the project for expansion to launch a 50,000 square foot facility in Southern California. Coordinating with internal stakeholders, vendors, and contractors to meet all production and operating timelines.

• Managed inventory, reconciling the database, and conducting physical counts and monthly inspections.

• Applied strategic workforce optimization strategies that lowered labor costs and improved efficiency by as much as 50% over 18 months.

2013 to 2016 • GOOGLE EXPRESS PALO ALTO AND SAN JOSE, CA Google Express was Google’s online shopping service that was launched in 2013, serving a territory stretching from San Francisco to San Jose and providing same-day delivery service from over 2000 partner stores. Google Express was integrated into Google Shopping.

2013 to 2016: Program Manager (Google Express Hub) Responsible for the performance of a team of 150 professionals across three shifts, with accountability for assignments, training and coaching, and the enforcement of company policy. Responsible for performance evaluations, compensation decisions, and new hire training.

• Created a protocol and assigned resources to guide deliveries in real-time along optimal routes, leading to lower turnaround times and a measurable decrease in delays.

• Defined and implemented new standard shifts that added personnel, leading to lower overtime, greater cost savings, and improved team morale. Additionally, shifted to an internal forecasting model to govern the allocation of staff, improving productivity.

• Introduced a timesheet verification process that yielded thousands of dollars in savings.

• Led the onboarding and training of new employees, serving as a leader to hub and store operations with a focus on increasing team engagement and productivity. Scope of achievements included the creation of training plans and materials, payroll administration, and the development of a formal onboarding process to support as many as 60 employees. Managed nine direct reports.

2010 to 2013 • SPORTS ENTERTAINMENT FOSTER CITY, CA Operations Manager

Coordinated and led online sales through Amazon and eBay, with a scope of responsibilities that included inventory management, product photos, research into pricing and markets, and the creation of listings on each site. Assumed a hands-on role processing and shipping each order, while ensuring the overall quality of the customer experience by quickly addressing customer issues and returns.

EDWIN RAMIREZ BOROKOVICH Page 4

Education & Professional Certifications

ITT TECHNICAL INSTITUTE

Bachelor’s Degree in Business Administration

PROJECT MANAGEMENT INSTITUTE

Candidate for Project Management Professional (PMP) Certification

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