FNU SADIA

Portland, OR • 716-***-**** • adkrin@r.postjobfree.com • www.linkedin.com/in/sadia123

SKILLS

Certifications: Cert Prep: PMI Agile Certified Practitioner (PMI-ACP) ®, Business Analyst and Project Manager Collaboration, Power BI A-Z: Udemy

Business Analysis: Business process Modeling, Use case Modeling, Gap Analysis, SWOT analysis Agile: Sprint planning, Sprint retrospective, Sprint Review, Scrum, Kanban Tools: Tableau, Power BI, Service Now, AWS, MS Excel, MS Project, Visio. JIRA Databases & Languages: SQL Server, R, Python, Linux, Red Hat, UNIX, HTML5 PROFESSIONAL EXPERIENCE

INTEGRAL INFORMATION SYSTEMS, LLC. Buffalo, New York Business Analyst October 2019 – Present

• Performing Extract Transform Load (ETL) to create Data Warehouses that normalizes data from multiple applications and their databases into a single source of truth for data analysis

• Performing hands-on architecture, design, development, prototyping, proof-of-concepts, testing and debugging of modules for the Business Intelligence Product

• Analyzing KPIs using pivot reports and dashboards using Tableau and Power BI, reducing time and effort by 30%

• Participating in requirement gathering, validation and design workflows for smooth product implementation

• Creating and prioritizing product backlog and creating user stories/personas based on different requirements

• Designing and developing testing methods for product working on Windows and Unix operating systems

• Performing Quality Control activities as part of product development

• Providing recommendations and improvements for the product through presentations, documentation

• Coordinating end-to-end implementation of project lifecycle and prioritizing defects and change requests based on the criticality of the business processes

ECO-CARRIAGE Buffalo, New York

Business Analyst (Internship) June 2019 – August 2019

• Designed and developed the Eco-Carriage website for user’s subscription, driving a 10% increase in the subscription

• Interacted with stakeholders to gather business requirements and provide reports; developed technical designs and detailed design documents by applying techno-functional expertise

• Elicit the functional and non-functional requirements related with the Project

• Produced wire frames, UI mockups and functional prototype to demonstrate requirements to Project stakeholders

• Member of NYSERDA Clean Energy Summer Internship Program 2019 with Eco-Carriage

• Member of National Science Foundation Innovation Corps for Summer 2019 Session UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK Buffalo, New York Graduate Assistant August 2018 – May 2019

• Managed IT network and user support for all School of Nursing faculty/staff and machines

• Worked with Director of Network to setup security policies and manage compliance

• Documented various processes and create Work Flow Diagrams for future staff

• Managed ticketing tool Quest KACE for day-to-day activities; assign issues to staff and track resolution

• Created reports and plans to carry out audits and compliance checks on the University servers

• Managed anesthesia lab i.e. simulation man, servers, firewalls and documentation using SharePoint TATA CONSULTANCY SERVICES Gurugram, India

I.T. Analyst May 2016 – August 2017

Project 1 – DuPont (USA) Project 2 – Connected Clinical Trials, Janssen (USA)

• Managed the IT environment, data center operations as a Linux administrator

• Effectively and quickly resolved user issues, OS and application related issues on servers

• Managed and reported on cloud environment servers and its compliance

• Documented installation qualification for servers in all environments and performed technical writing

• Worked with the clients on the final signing process in the User Acceptance stages

• Performed compliance checks for all changes going into production

• Created mockups to get the sign-off on requirements from business and led production deployments HCL TECHNOLOGIES LTD. Noida, India

Senior Specialist June 2011 – May 2016

Project – Johnson and Johnson (USA)

• Managed the IT Network Infrastructure environment (building, maintenance and reporting) with ITSM, Service Now

• Performed Change management and Incident management

• Provide guidance/coaching and managing the team of Analysts, Specialists, Sr. Business systems analysts and project specialists, so that the projects are on track

• Interacted with other teams through regular meetings and teleconferences to resolve project issues

• Deployed servers and applied patches on all server boxes to maintain compliance

• Documented IQOQ (Installation Qualification Operational Qualification) through EDMS - electronic Document management system

• Provisioned and Decommissioned servers and provided reports on all the servers, tasks and activities

• Worked with the PMO team providing useful insights on project deliverables and their SLA compliance

• Created checklists, Standard operating procedures, and trained and acted as point of contact for new Employees EDUCATION

UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK GPA – 3.7/4.0 Master of Science in Management Information Systems (Stem Designated) September 2019 Relevant courses: System Analysis and Design, Management of IT projects, Data Visualization, Database Management, Technology and Innovation Management, Seminar in Health Information Systems UTTAR PRADESH TECHNICAL UNIVERSITY Lucknow, India

Bachelor of Technology, Electronics and Communication Engineering June 2011 ACADEMIC PROJECTS

• Created Business Plans and wire framing for product - SmartBell

• Temperature and Humidity Sensor Which Records Data to the Azure Cloud in Real-Time ACTIVITIES

• Member of World Parliament Seminars to establish world peace & solve environmental problems

• Tutored students in local area needing help after school

• Volunteered in ‘Swacch Bharat Abhiyan’ (Clean India) by cleaning neighborhood locality

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