Training Assistant

Jillian T. Stewart-Jackson

313-***-**** Detroit, MI ********@*****.***

SUMMARY:

Experienced corporate training developer and driven professional specializing in assessing and analyzing training needs for optimal training and curriculum development for in-house training of new and current employees. Dedicated to the knowledge of all employees in topics such as leadership development, compliance training, product knowledge, process and pertinent job skills. SKILLS & KNOWLEDGE:

Microsoft Office Suite

Camtasia

Adobe Captivate

Storyline

ADDIE Model

Voice Over

Instructional Design

End-User Training

Product Documentation

Project Management

Content Management

Process Improvement

Collaborative

Development

Learning Management

Systems

PROFESSIONAL EXPERIENCE:

Concentrix – Farmington Hills, Michigan June 2019 to Present Trainer II

Facilitated new hire orientation training in order to integrate new associates to the company in preparation for client training

Facilitated instructor-led training, preparing new hire agents to take emergency calls in order to meet the expectations of our stakeholders

General Motors – Detroit, Michigan July 2018 to December 2018 Instructional Design Training Developer

Developed, designed, and implemented E-Learning training material using various software including (Camtasia, Lectora, Captivate)

Created instructor materials: course outlines, teaching and visual aids, reference material, instructional materials, and training aids

Gathered, analyzed, and defined end user requirements for training in accordance with business objective

Scheduled, organized, and facilitated the delivery of curriculum and other educational programming

Collaborated with internal subject matter experts in the design and development of training curricula, media, and materials (engineers, etc.)

Designed and developed graphics as necessary for instructional aids

Provided continuous project leadership, coordination, and review to ensure that objectives, standards, budgets, and timeframes for project completion are met Motor City Casino Hotel – Detroit, Michigan June 2017 to July 2018 Corporate Training Instructor

Facilitated new hire orientation training in order to integrate new associates to the company

Facilitated in-person compliance training in order to meet the expectations of our stakeholders

Designed communication boards that inform employees how to improve quality of life and work

Researched new and latest techniques inclusion into existing diversity training process

Designed and implemented learning journeys for mangers and above for personal and professional development.

Developed, designed, and implemented E-Learning training material using various software including

(Camtasia, Storyline, Captivate)

Refreshed new hire orientation managing the learning design process from analysis phase to evaluation phase, in order to meet the needs of the organization University of Detroit Mercy – Detroit, Michigan February 2015 to May 2017 Campus Kitchen Program Manager

Assisted in the development and expansion of Campus Kitchen to build a sustainable non- profit program

Identified and served both internal and external needs through strategic planning and implementation, capacity-building, and policy development.

Managed the student leadership team, program vendors, and volunteers, as well as daily operations in order to develop student leaders and serve people in need in the community

Handled hiring and recruitment processes for key positions to ensure the success of the program.

Entering, tracking, processing timesheets of student employee’s using Krono’s.

Using Camtasia, developed the structure and content for targeted student competencies to promote student leadership development.

PROJECT EXPERIENCE:

Consulting Project- Detroit, Michigan June 2016 to February 2017 Assistant to an I/O Psychologist

Revised focus group questions and engaged employees to reflect on the policies, environment and internal dynamics of how work is accomplished in order to improve work climate

Prepared a culture and recommendation report for revising current policies and practices in order to improve employees’ work experience, individual effectiveness, and organizational effectiveness University of Detroit Mercy - Detroit, Michigan May 2016 to December 2016 Instructional Design Project

Under the instruction of the HR generalist, designed content and animations for e-learning

Developed two e-learning solutions that provided instructions and best practices for time entry for university employees and time approval for university time approvers PYC 5040 Advanced Research- Credit Hours: 3

Advanced research design and methodology in psychology, focusing on appropriateness of methodology, including validity issues and practical applications. EDUCATION:

University of Detroit Mercy Detroit, Michigan

Master of Arts in Industrial-Organizational Psychology Central Michigan University Mount Pleasant, Michigan Bachelor of Science in Humanities and Social and Behavioral Sciences CERTIFICATIONS:

Association for Training & Development

Corporate Trainer Certificate

PROFESSIONAL ASSOCIATIONS:

International Society for Performance Improvement, Michigan Chapter September 2016 – June 2018 VP of Programs

Organized engaging learning programs for the ISPI-Michigan Chapter

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