Travel sales & operation specialist
Resume:
DO Ngoc Anh (Jade)
Address: ***A Nguyen Duc Canh, Hanoi
Mobile/ WhatsApp No: +84-965******
http://wa.me/849********
Email: ****.*********@*****.***
Skype: do_ngocanh
APPLICATION FOR POSITION OF TRAVEL BOOKING COORDINATOR
(2021TN2-LITAK)
PERSONAL INFORMATION:
Full name: DO Thi Ngoc Anh (Jade)
Date of birth: 04/02/1990
Sex: Female
Place of birth: Vietnam
Nationality: Vietnamese
Marital status: Single
EDUCATION:
Time Name of School/University
From 2008 to 2012 Hanoi University of foreign languages JOB EXPERIENCES
Company – Position Time
06/2019 –
03/2020
MYANMAR LAND DMC Co. Ltd – Yangon, Myanmar https://www.myanmarlandtour.com SALES & OPERATION MANAGER
Manage development and implementation of business strategy for Myanmar & luxury South-East Asia tours for B2B & B2C (English, Spanish, Italian, French Singaporean markets)
Research various destinations, luxury travel services and means of travel regarding prices
Diagnose the clients’ interest and wishes, communicate via online chat, email, phone call… and customize tour packages or services and make quotation Deal with hotels and local suppliers & organize travel services Make reservation for services of tour (visa, hotel, tour guide, car, flight tickets, meals…) & cost control
Supply travelers with pertinent information and useful travel/holiday material
(guides, maps…)
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns.
Create and update electronic records of clients.
Maintain relationships with key persons.
Keep financial statements and documents.
06/2017 –
04/2018
SAIGON HANOI TRAVEL & TRADING CO., Ltd (Vietnam)
Sales representative in Yangon, Myanmar
Manage development and implementation of business strategy for Inbound Myanmar & South-East Asia tours for European, Malaysian, Indonesian and Singaporean markets (including WTS travel, Chan Brothers, Accord holidays…) Reply to online clients, receive inquiries and make quotation for customized tours
Report company performance and monthly finance to Managing Director Manage product development processes
Control quality of trips
Support clients to apply visas and reserve services of local travel partners Develop external relationship and partnerships (hotel, local suppliers…) and represent the company at travel exhibition
08/2016 –
04/2017
SHAN YOMA Travel & Tours Co., Ltd – Yangon, Myanmar Sales Executive (Luxury travel consultant)
Identify trendsetter ideas by researching industry and related events, publications and announcements; tracking individual contributors and their accomplishments
Locate or propose potential business deals by contacting potential partners, discovering and exploring opportunities
Reply clients via webchat, WhatsApp, email, phone call. Deal with B2B & B2C clients of Western and Asian markets Close new business deals by coordinating requirements; developing and negotiating contracts requirements with business operations Attend Myanmar & international travel shows
10/2014 –
07/2016
HIT Indochina Co., Ltd (http://myanmartour.com)
Sales Executive (Luxury travel consultant) - Hanoi, Vietnam Communicate with agents/individual customers via website chat, WhatsApp, email, phone call… to sell Myanmar & South-East Asia tour products and reply all the other requests from the agent according to the standard of department Create tour proposal for English market (off-shore excursions, tour packages, cruise, adventures for solo-travelers, couples, families, groups), establish suitable service to meet the customer demand
Make quotation for all inquiries from the agents/clients Support Yangon branch office to reserve tour services and support customer services
11/2012 –
04/2014
Asia Tourism & Media Co., Ltd
Sales and Marketing executive - Hanoi, Vietnam
Answer questions of clients via website chat, emai, phone call; receive travel inquiries and create tour proposals for English & French markets Seek local service providers in South-East Asian countries & reserve tour services Create English/French content, administer, optimize search on page engine (SEO) for two websites:
www.c-vietnam.com & http://www.c-vietnam.fr/ and administer social network pages
FREELANCE JOBS
ACTIVITIES Year
4/2018
Interpreter (Vietnamese – English) at Vietnam - Myanmar cultural exchange program
Event info: http://en.dangcongsan.vn/overseas-vietnamese/vietnam-myanmar- cultural-exchange-held-in-yangon-482312.html
3/2013 – 4/2014
Freelance translator for VnLoctra Co., Ltd
(Vietnamese-French/ French -Vietnamese)
11/2012
Volunteer interpreter (Vietnamese – French) for “Coup de Pouce” – a non-profit French organization in Vietnam
SKILLS
Details Skills
Word, Excel, Outlook. Computer skills
Language skills
English (Full working proficiency)
French (Basic usage)
Soft skills
Sales, negotiation, communication, team-work, presentation, organization, management
Google Webmaster Tool, Small Seo Tool, Keyword Planner, Google Analytics SEO support tools KEY COMPETENCIES
Passionate about customer satisfaction
7-year experiences in customer services, sales & operation of South-East Asia tours for different markets
Strong commucation and negotiation skills
Relationships with hotels and travel suppliers in the region Strong tourism & hotel knowledge
Understand process of online travel business and management Deep knowledge of destinations in South-East Asia, especially hotels, local culture, travel local suppliers
High speedy of typing
Creativity, autonomy and good sense of product’s evaluation Flexible, open minded, resp willing to work overtime and under high pressure Easy to adapt to new environment
REFERENCES
Company Name Function Email Phone No
Managing ****@***************.*** +959*********
Director
Mr Sithu
Aung
Myanmar Land
DMC
Managing ****@***************.*** +849********
Director
Mr Kelvin
Hoang
Saigon Hanoi
Travel & Trading
Director *************@*****.*** +959*********
Executive
Dr May Htet
Kyan
Shan Yoma
Travel & Tour
Deputy Director ****@****************.*** +849******** Ms MAI Yen Executive
HIT Indochina
Co., Ltd
bavuadmin@asiatourismholiday +849********
.com
Director
Executive
Mr Ba Vu
Asia Tourism &
Media Co., Ltd
(C-Vietnam)
+84 919927
500
Vn Loctra Co.; Ms Ivy Tran HR Executive ***@********.** Ltd
President of
Vietnam Artisan
and Trademark
Association
Dr Le Ngoc
Dung
Vietnam-
Myanmar
cultural
exchange
program 2018
coupdepouceviet
Coordinator ***@*****.***
Mrs Rachel
Bono
Coup de Pouce
Vietnam
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