JILLIAN

CHURMAN

adkrgi@r.postjobfree.com

920-***-****

*** *. ******* ***, ***** Bay, WI 54304

SKILLS

Test planning

Investigative research

Software projects

Excellent communication skills

Agile methodology

New employee mentoring

Project documentation

Data analysis

Test implementation

Software testing

Quality control

Advanced problem solving

Dedicated team player

Defect monitoring

Testing plans

Program development and

management

Project Planning and

implementation

EDUCATION

Mishicot High School

High School Diploma

California Coast University

Expected in 10/2021

Bachelor of Science: Business Administration

CERTIFICATIONS

Humana Technologist Degree, 2018

Humana Consumer Experience Specialist and Explorer Certifications, 2017-2018

REFERENCES

Available upon request

PROFESSIONAL SUMMARY

Solutions-focused, team oriented multi-functional leader with broad-based experience and hands-on skill in the successful implementation of highly effective projects.

Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.

Broad understanding of Account Installation computer hardware and software, including installation, configuration, management, troubleshooting, and support.

WORK HISTORY

Humana - Senior Quality Engineer 09/2014 - Current

Lead groups of 5-25 software testers through project requirements testing

Remove barriers and escalate issues for testing team to allow continued progress on testing

Manage a large caseload, managing & leading multiple project testing teams at a time

Track defects/issues on each project to ensure constant progress towards resolution

Catalogue testing status on each project to ensure progress occurs on a daily basis

Facilitate meetings with IT teams to work through defects/issues discovered and document workarounds

Develop test data for team to complete testing

Create testing strategy documentation for each project including direction for testers to follow during testing and communicate to IT and Business teams

Meet with external vendors to coordinate testing for successful delivery of new project enhancements into production

Train new associates on the Quality Engineer role as well as help train new testers on common systems used

Design guidelines for processes within each project

Humana Dental - Information Specialist 02/2011 - 09/2014

Lead testing on multiple large scaled projects managing groups of 5-10 testers to ensure timely testing completion, resolution of barriers encountered and continuous progress improvement

Develop and maintain key relationships with all parties impacted by technical processes, including business areas, the information technology department and external vendors

Execute tests cases and creating data in applicable systems, ensuring each requirement has a test case

Track defects to ensure resolution with IT teams

Escalate issues to test lead to ensure progress is made on issues/barriers

Manage a large caseload and prioritize needs based upon business standards

Contribute to final decisions regarding the readiness of production installations

Onboard associates and mentor/train new associates as they are hired within our team

Humana Dental - Business Analyst 09/2009 - 02/2011

Serve as a Subject Matter Expert (SME) for billing and enrollment, waiting periods, and plan adds/changes for our team

Facilitate meetings with impacted business and IT associates to document requirements needed to enhance the system to make each project implementation successful

Communicate requirements information to IT teams and meet with them to explain requirements needed

Conduct meetings with operations associates to discuss new project enhancement delivery and allow opportunities for questions and answer sessions

Create and gain sign off on requirements documents, use cases, and vision and scope documents to ensure the project will be successfully implemented without gaps

Humana Dental - Information Specialist 03/2004 - 09/2009

Provide perfect service to internal and external customers by enhancing Humana's systems and processes by testing and resolving defects

Identify process improvements that impact internal and external customers & communicating to leadership to have new projects implemented to enhance the system

Work independently, managing multiple projects and prioritize as needed

Lead on multiple large scaled projects managing a small testing team of 2-4 people to ensure project audit and delivery is timely

Humana - Billing and Enrollment Representative 10/1999 - 03/2004

Billing and Enrollment Representative, Humana / Humana Dental

Process and load members into dental, life, STD, and vision insurance

Subject Matter Expert (SME) for team web issues, plan changes, PAC Advantage, and self-administered life processes

Assist in creating guidelines for procedures within billing and enrollment

Coordinate work disbursement within the department

Produce breakdowns of premium to groups for billing inconsistencies and drove to resolutions

Provide perfect service via phone calls from agents, brokers, employers and employees and ensured timely issue resolution

Process cash, check or credit card payments daily towards group accounts as received and reconcile collection accounts

Humana - Enrollment Specialist 08/1998 - 10/1999

Process and load enrollment and employee changes for companies

Complete outgoing calls for missing information as needed

Answer incoming calls received and provided service to customers

Humana - Data Entry Representative 03/1998 - 08/1998

Process claims for medical, prescription and dental

Deliver inquiries for missing information when needed

Complete phone calls made / received when information was missing or needed to verify member data

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