Quality Engineer Project
Resume:
JILLIAN
CHURMAN
***********@*****.***
*** *. ******* ***, ***** Bay, WI 54304
SKILLS
Test planning
Investigative research
Software projects
Excellent communication skills
Agile methodology
New employee mentoring
Project documentation
Data analysis
Test implementation
Software testing
Quality control
Advanced problem solving
Dedicated team player
Defect monitoring
Testing plans
Program development and
management
Project Planning and
implementation
EDUCATION
Mishicot High School
High School Diploma
California Coast University
Expected in 10/2021
Bachelor of Science: Business Administration
CERTIFICATIONS
Humana Technologist Degree, 2018
Humana Consumer Experience Specialist and Explorer Certifications, 2017-2018
REFERENCES
Available upon request
PROFESSIONAL SUMMARY
Solutions-focused, team oriented multi-functional leader with broad-based experience and hands-on skill in the successful implementation of highly effective projects.
Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.
Broad understanding of Account Installation computer hardware and software, including installation, configuration, management, troubleshooting, and support.
WORK HISTORY
Humana - Senior Quality Engineer 09/2014 - Current
Lead groups of 5-25 software testers through project requirements testing
Remove barriers and escalate issues for testing team to allow continued progress on testing
Manage a large caseload, managing & leading multiple project testing teams at a time
Track defects/issues on each project to ensure constant progress towards resolution
Catalogue testing status on each project to ensure progress occurs on a daily basis
Facilitate meetings with IT teams to work through defects/issues discovered and document workarounds
Develop test data for team to complete testing
Create testing strategy documentation for each project including direction for testers to follow during testing and communicate to IT and Business teams
Meet with external vendors to coordinate testing for successful delivery of new project enhancements into production
Train new associates on the Quality Engineer role as well as help train new testers on common systems used
Design guidelines for processes within each project
Humana Dental - Information Specialist 02/2011 - 09/2014
Lead testing on multiple large scaled projects managing groups of 5-10 testers to ensure timely testing completion, resolution of barriers encountered and continuous progress improvement
Develop and maintain key relationships with all parties impacted by technical processes, including business areas, the information technology department and external vendors
Execute tests cases and creating data in applicable systems, ensuring each requirement has a test case
Track defects to ensure resolution with IT teams
Escalate issues to test lead to ensure progress is made on issues/barriers
Manage a large caseload and prioritize needs based upon business standards
Contribute to final decisions regarding the readiness of production installations
Onboard associates and mentor/train new associates as they are hired within our team
Humana Dental - Business Analyst 09/2009 - 02/2011
Serve as a Subject Matter Expert (SME) for billing and enrollment, waiting periods, and plan adds/changes for our team
Facilitate meetings with impacted business and IT associates to document requirements needed to enhance the system to make each project implementation successful
Communicate requirements information to IT teams and meet with them to explain requirements needed
Conduct meetings with operations associates to discuss new project enhancement delivery and allow opportunities for questions and answer sessions
Create and gain sign off on requirements documents, use cases, and vision and scope documents to ensure the project will be successfully implemented without gaps
Humana Dental - Information Specialist 03/2004 - 09/2009
Provide perfect service to internal and external customers by enhancing Humana's systems and processes by testing and resolving defects
Identify process improvements that impact internal and external customers & communicating to leadership to have new projects implemented to enhance the system
Work independently, managing multiple projects and prioritize as needed
Lead on multiple large scaled projects managing a small testing team of 2-4 people to ensure project audit and delivery is timely
Humana - Billing and Enrollment Representative 10/1999 - 03/2004
Billing and Enrollment Representative, Humana / Humana Dental
Process and load members into dental, life, STD, and vision insurance
Subject Matter Expert (SME) for team web issues, plan changes, PAC Advantage, and self-administered life processes
Assist in creating guidelines for procedures within billing and enrollment
Coordinate work disbursement within the department
Produce breakdowns of premium to groups for billing inconsistencies and drove to resolutions
Provide perfect service via phone calls from agents, brokers, employers and employees and ensured timely issue resolution
Process cash, check or credit card payments daily towards group accounts as received and reconcile collection accounts
Humana - Enrollment Specialist 08/1998 - 10/1999
Process and load enrollment and employee changes for companies
Complete outgoing calls for missing information as needed
Answer incoming calls received and provided service to customers
Humana - Data Entry Representative 03/1998 - 08/1998
Process claims for medical, prescription and dental
Deliver inquiries for missing information when needed
Complete phone calls made / received when information was missing or needed to verify member data
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