Customer care, Leasing Professional

Laura Caraveo

**** *. ******** ** *** ****

Las Vegas, NV 89121

Cell: 818-***-****

*****.*.*******@*****.***

y Summary

Dedicated Leasing Consultant with 6 years of experience in property Management. Many years of customer service experience. I am seeking an opportunity to partner with a company to further my career.

My skills Multi-tasking, data entry, filing, faxing, email, leasing in property management, Technical Support, Customer Service, 35 wpm, Software: Windows, Yardi, Onesite, MS Word, MS Excel, Outlook, Appfolio, Yieldstar, Knockrentals, Lead to Lease, Bilingual: English & Spanish

Work Experience

Nov 2019- March 2021 FirstService Residential Las Vegas, NV

Sept 2016- March 2019 Sunrise Management- Leasing Consultant (Las Vegas, NV) 252 units

●Filing, faxing, emailing, answering phones

●Collecting of rent payments and fees

●Posting craigslist

●Touring with property and units with prospects, following up with prospects

●Processing work orders, applications, screening applicants, assisting residents with lease paperwork, taking Gracehill courses for work.

Dec. 2015 – Sept 2016 BG Staffing – Floater Leasing Consultant (Las Vegas, NV)

•Filing, faxing, emailing, answering multi-line phones

•Collecting of rent payments and fees

•Advertising: posting to Craigslist

•Touring the property and units for prospects, following up with the prospects for further inquiry

Dec. 2013 – Dec. 2015 Northpointe Apartments – Leasing Agent -228 Units (Las Vegas, NV)

•Filing, faxing, emailing, answering multi-line phones

•Collecting of rent payments and fees

•Touring the property and units for prospects

•Prepare and assist with all leasing paperwork (processing applications, lease agreements, employment and credit checks)

•Assisted the Property Manager with move out statements (SODAs)

•Ensuring all payment arrangements are met

•Advertising: posting to Craigslist

•Assisting current residents with maintenance requests

•Certificate in Fair Housing

•Saved money on orders of office supplies and appliances

Dec. 2011 – Dec. 2013 Data Exchange – Customer Service Supervisor (Las Vegas, NV)

•Demonstrated the ability to effectively lead, train, and peer coach

•Ensured all employees were compliant with company policies

•Responsible for shift scheduling

•Verified orders for third party utility companies

Feb. 2009 – Nov. 2011 AT&T Internet Services – Customer Assistant Tech Support Rep. (Las Vegas, NV)

•Assist customers with registration, email creation,

•DSL physical line signal testing, modem / filter set up

•Assist customers with email, browser, and modem troubleshooting

•Contacting additional departments to resolve customer issues

•Submitted sales for Connectech service, cashier for Snack Shack

Education

July 2002- May 20 2004 Accounting Major 80 credits Ashworth College

Sept. 1998 – May 2001 Accounting & Business Management 35credits L.A. Pierce College (Woodland Hills, CA)

Sept. 1994 – Jun. 1998 Standard Diploma

James Monroe High School (Sepulveda, CA)

References

Veronica Sanchez Regional Manager 702-***-****)

Lois Peh Ray General Property Manager 702-***-****)

Domonique Matthews 702-***-****)

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