Manager Assistant

HUGO GUERRA

*** ******** ****, **** *****, New Jersey 07075

551-***-**** ************@*****.***

SUMMARY

Collections Specialist with experience in client payments, accounts receivable, charge back's, collections and excellent interpersonal/communication/ leadership skills that will be utilized to perpetuate corporate professionalism.

•Managed heavy customer contact-average 150-200 calls daily.

•Knowledge of FDCPA regulations and bankruptcy, extensive collection experience

•Knowledge of the legal process involving creditors, summons & complaints, judgments, and executions

•Identified risks/excellent telephone demeanor/self-motivation

•Processed receivables, reconciliation, collection, debits, claims

•Heavy business to business collection, consumer, medical, and commercial

•Interacted with third party collection agency and maintain collection status report

•Negotiated settlements, good negotiation skills, knowledge of Dunn & Bradstreet

•Responsible for effectively researching tracking and resolving accounting problems

•Collected on all outstanding invoices and collectible charge back’s on assigned accounts

•Escalated and recommended an account for caution or hold on future orders when there is cause for loss of financials, email or any other means in an effort to bring account current

•Ensured timely follow-up and information gathering so that collection is made on all invoices and collectible charge back’s on assigned accounts as designated Ensured the processing of credit card payment and check by phone

•Resolved all accounts receivable, researching charge back's, reductions, and returns

•Interacted daily with our customer sales, billing and cash application department in order to expedite customer payments, resolve customer disputes, increase cash flow

•Provided documents, statements, and invoices to customers when required

•Reviewed potential bad debt accounts with regional credit manager

•Maximized recovery rate by managing productivity data

•Negotiated payment while continuing to build a positive relationship with customers

•Identified and investigating delinquencies and recommending appropriate disposition such as referral to collection agency, and legal action

•Generated financial reports, inventory, and aging

Hugo Guerra

EXPERIENCE

Five Star Carting, Collection Specialist

Lyndhurst, NJ

Contract work through Robert Half

AGL Welding SEPT 2020-JAN 2021

Collections Specialist

2019-2020

2

Gaeta Recycling, Paterson, NJ Credit Collection Manager

G&T Collection Agency

Collection Manager

2011-2019

2007-2011

Towncraft, Glen Rock, NJ Assistant Manager

1999 -2007

NCO Financial, Ramsey, NJ

Collection Specialist/ Customer Service

1985-1999

Mitchell & Kay Law Office, Hackensack, NJ

NJ Collection Specialist

1980-1985

EDUCATION

LasComp, Hackensack, NJ

Computerized Accounting, 2015

COMPUTER SKILLS

MS Word, MS Excel, Outlook E-MAIL, Accounting, SAP, Lexis Nexis (Accurint), Bilingual

Speak Spanish

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